Specification and Design
Cohort: D
Group: 1
Group members:
ABC 123 (Team leader)
XYZ 456
Document Acceptance and Release Notice
This document is authorised for release once all signatures have been obtained.
PREPARED:    Date:    /    /
            
PAGE 2
(for acceptance)

Project Manager, Student Group
ACCEPTED:    Date:    /    /
(for release)    Project Sponsor, VIT
Table of Contents
1. Executive Summary    1
2. Specification    1
2.1 System Description    1
2.2 Feasibility Analysis    2
2.2.1 Economic Feasibility    2
2.2.2 Organizational Feasibility    3
2.2.3 Technical Feasibility    3
2.3 Requirements Specification    4
2.3.1 Functional    4
2.3.2 Non-functional    4
2.4 Use Cases    4
2.4.1 Use Case Diagrams    4
2.4.2 Use Case Descriptions    5
2.5 Context Model    6
3. Design    6
3.1 Architectural Design    6
3.2 Hardware Specifications    7
3.3 Database Structure    8
3.4 Interface Design    9
3.5 Sequence Diagrams    11
3.6 State Diagrams    13
4. References    14
List of Figures
FIGURE 1: USE CASE DIAGRAM    5
FIGURE 2: CONTEXT MODEL OF CRM    6
FIGURE 3: ARCHITECTURAL DESIGN OF CRM    7
FIGURE 4: DATABASE STRUCTURE    8
FIGURE 5: INTERFACE DESIGN    11
FIGURE 6: SEQUENCE DIAGRAM OF CRM    12
FIGURE 7: STATE DIAGRAM OF CRM    13
Glossary
UI    User Interface
1
1. Executive Summary
The goals and requirements of the "CRM for university" project are laid forth here. The specification, system description, feasibility study, use case, and context model are all provided thereafter. The same is true for the presentation of system design.
2. Specification
Specification aims to achieve the following goals:
The analysis and forecasting of expenses.
A workflow's methodology is defined by this.
Indicate the details that would be lost in a visual representation.
Information on the kind and amount of resources needed for software development is provided.
2.1 System Description
Customer Relationship Management (CRM) is software that helps businesses maintain positive relationships with their customers and manage how they communicate with them[1]. Using customer relationship management (CRM), colleges may streamline and manage their interactions with prospective and present students, faculty, alums, and staff. A centralized database stores essential data about each student, including their name, gender, educational background, contact details, email address, and more, streamlining the process of retrieving this data and making it possible to engrave and customize it, as well as the network used to deliver it to the student in real time. Everything related to a customer, from their contact information to the updates and deletions that have been made, is stored in a central database.
Faster customer service is only one of the many ways in which customer relationship management (CRM) may benefit educational institutions. Emails and other forms of communication may be automated, which speeds up response times and reduces workloads. It's useful for picking up on a variety of patterns, which may then be used as feed-back on matters like university admissions, promotions, and new department openings. In addition to archiving reliable data, this method aids universities at times of decision making, improvement, and data restoration[2]. Similarly, CRM automated workflow to aid in answering all inquiries and automatically assigning assignments to relevant employees. Using the monitoring features provided by CRM, universities may learn which websites prospective students have visited in their search for a suitable educational institution. This information can then be used into budgetary and resource allocation decisions.
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2.2 Feasibility Analysis
    Customer relationship management (CRM) is a reprimand used in all types of organisations, including businesses, institutions, and educational establishments, with the goal of automating and refining business processes related to enhancing the company's connection with its clientele in the areas of service delivery, management, sales, and support. Westminster University's digital event management utilizes a customer relationship management (CRM) system. They saw enhanced usability, time savings, and the delivery of high-quality data for use in advertising. In order to streamline the registration process, they use a customer relationship management (CRM) solution to manage digital reservation forms, authorization, and reminder emails, and provide digital media such as tablets for scanning barcode registrants. Without CRM, they estimate that it would take several days to gather data following an event, with tasks like...