1. 1)To be answer in 83 words (PERSONAL OPINION IS FINE THAT WAY YOU DON'T HAVE TO USE THE APA THANKS) I work for Blue Cross Blue Shield and thankfully after working in various call centers for the...

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1. 1)To be answer in 83 words (PERSONAL OPINION IS FINE THAT WAY YOU DON'T HAVE TO USE THE APA THANKS)


I work for Blue Cross Blue Shield and thankfully after working in various call centers for the best part of fifteen years I have finally gotten a job that I can do from home. The pros to working at home are that I don't have to follow a dress code, I don't have to fight traffic to and from work and if my son (who has mild Autism) needs me, I am available to him. I love my job, it is a way to give back and make difference at the same time.


Believe it or not, there are cons to this mode of work. Although there is a chat window for questions it is almost never an immediate answer; sometimes the wait is long even if you can see your team lead is online and available. It isn't like you can ask a supervisor an get a quick answer. I spend a lot of time answering basic questions about deductibles and out-of- pocket maximums and explaining how it works. I have only had the training that I got as a new agent and then there was follow-up training as my job changed. I started my Lean Six Sigma Certification, currently I am a white belt, that is the first level and I haven't been able to go further because my team leads are all white belts too. For now, I'm okay with that.


I sometimes think I am in a class by myself. I see myself as the face of Blue Cross Blue Shield and that technically the member that I an helping on any given phone call is my boss for the space of the phone call and it's up to me to assist in any way I can and reduce stress for them members whenever I can. Whatever the issue, I try to work on the different facets of each call until I have answered every question, made every note possible for future agents who may assist later, and if I need to I reach to providers whenever I need to for as long as I need to.


I had two cases yesterday that involved either reaching out to a different department (pharmacy), or filing an appeal for medication that is either filed on the wrong side- medical side as opposed to pharmacy side, or verifying benefits such as physical and occupational therapy for a child with Down's Syndrome. My job isn't physically hard but some days the mental and emotional parts of me take a beating because I invest myself in each call. I hear in most of my calls that I make it easier for the member and that I was pleasant to talk to as opposed to other agents that don't seem to care. I think that is good for my ego on the hard days but a sad commentary on how to talk to people and just be a compassionate human being.


2.2)To be answer in 83 words (PERSONAL OPINION IS FINE THAT WAY YOU DON'T HAVE TO USE THE APA THANKS)


In health care, what are the pros and cons of collaborating with other health care departments both internal and external when separated by physical barriers (e.g., floors, buildings, geography, and training professional differences)?


I have worked in the healthcare industry for over 15 years holding various roles. Many of the pros and cons of collaborating with other healthcare departments have been impacted by the dynamics of the office and team structure. More and more teams and services are becoming administered virtually or offsite. When I originally started my career in this industry, we received extensive group training that was supervisor led in the same location. Our internal partners in many cases were just steps away from our area. The team dynamic was a collaborative effort which led to new innovative ideas, relationship building and the ability to define clear objectives and expectations. Work assignments were distributed among the teams which allowed employees to develop their interpersonal skills. Face to face interaction with the internal departments and even external department built a cohesive partnership. These all were examples of the pros of working together as a team. Some examples of the cons are: employees may not be comfortable speaking freely in a group setting, levels of competition within the team and “water cooler” discussions.


As more companies are migrating to the virtual roles and satellite offices, the concept of a team dynamic have extremely changed. The role of the healthcare professional became more autonomous. Roles are now driven by self-directed and virtual training. Key successes are measured by quantitative and qualitative values that are managed by tracking tools. We rely heavily on web based and telephonic communication to meet company goals and expectations. Technology has allowed employees to handle their work in a more timely fashion as well as getting faster resolutions. With the ever-changing office structure, leaders are faced with the challenge of developing their staff’s interpersonal skills and creating a strong team dynamic. With limited interaction with staff, this can impact the open communication and trust between a leader and their staff. Employees experience challenges when all training is self-taught course work. In the long run, this can impact performance and create challenges and even bring about political behaviors which can cause barriers.


3) I will send you the other questions which is to be answer also in 80 words but for now kindly just this two, I will give you the other questions later thanks.


Answered Same DayJan 25, 2021

Answer To: 1. 1)To be answer in 83 words (PERSONAL OPINION IS FINE THAT WAY YOU DON'T HAVE TO USE THE APA...

Sunabh answered on Jan 26 2021
130 Votes
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1.
I strongly believe that p
eople disguise and spread myth regarding work from home because it is not as easy as it may sound. It is true that I am not required to go anywhere or specifically dress up for office, yet, have to sit in front of my desk and work for...
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