1.Arrange a time with your assessor and identify a workplace or organisation on which to base the project and provide a brief description of the organisation.
(Requires Assessor approval)
Provide a brief description of the organisation by outlining details such as:
·Name and location
·Nature, size and business activities
·Industry structure and interrelationships
·Sources of supply
·Distribution and marketing networks
·Professional networks
·Snapshot of customer base
2.
Develop a workplace Policy and Procedure to administer the processes used in theorganisationto establish and conduct business relationships.
Describe the way the business will administer the following points:
1.Proactively identify and take up opportunities to maintain regular contact with customers and suppliers.
2.Commitment to establish relationships within appropriate cultural context.
3.Methods used in the business to nurture relationships.
4.Conduct of negotiations in a professional manner to meet current organisational goals.
5.Use of established negotiation techniques to benefit all parties.
6.Methods of feedback and input from colleagues into negotiation where appropriate.
7.Communication of results of negotiations to colleagues and stakeholders within appropriate timeframes.
8.Methods to obtain approvals for all aspects of formal agreements according to organisational procedures.
9.Methods used to evaluate, consider and act on the need for specialist advice as required.
10.Take account of agreed business performance indicators.
11.Nurture relationships through regular contact and use of effective interpersonal and communication styles.
3.
Write a contract for confirming agreements in writing according to organisational requirements.
Contracts must include details of:
oterms and obligations of contract
omethods of contractual agreement
oexclusion clauses
odispute resolution clause
otermination of contracts
oLegal requirements relevant to the business including consumer protection.
Attachment C (Contract)Template provided
For research puposes
The listed URL addresses will assist you in developing relationships withcustomers and suppliers.
Information will include:
Developing policies & procedures in business relationships for your business
·Business processes, procedures and standards and the benefits
·Standardising key business activities
·Creating an effective process, procedures and standards
https://www.business.qld.gov.au/starting-business/planning/business-planning/processes-procedures-standards
The listed URL address will assist you in developing relationships withcustomers