1. Kickoff Meeting Slide Deck 2. Requirements document – (can use a requirements traceability matrix) a. Minimum 20 requirements i. Must include type (functional, non-functional, etc.) b. Must include at least one Integration with another system c. Must include at least one report/dashboard 3. Project Plan – WBS, Schedule, Resources (MS Project, Smartsheet) include Gantt chart 4. Communication Management Plan – Plan for managing communication throughout the project. Please include any appropriate meeting cadence.
[Last Name] 2 [Your Name] [Instructor Name] [Course Number] [Date] Business Case - Reasons for doing this project (from the organization perspective) Introduction: The main idea of the organization is to commission the development team to develop a tool to help customers report issues and view responses from the unit. The main feature of the new system is a multi-factor authentication system to help protect customer credentials. This new feature could use a combination of text-based security passwords and images to access a session on the system. This is the required new system the organization need so that they can maintain full discrete methodology to take the feedback from the customers and response to them through the system. The new system which is being developed helps the oraganization in understanding the customer needs and their issues with the proper resources not only the organization can see the customers respone in the portal but also the team which will be assigned to the this new system can reply to them. This new system will be full safe for the customers and to the the organization since it will have the text-based security passwords and images to access a session on the system. It is a very bold and important move for the organization in the betterment of customer support and it gives a heads to the organization’s customers encentriced system. Project Scope: The project will help the customer support team of the organization to take their customer support service to the next level by adding the new quality worked system with proper security to it, so that the privacy of an individual customer is maintained.This project rule out all the remaining lags in the organization’s customer support unit and bring a drastic change in the service which they provide to their customers. The all around scope of the system which the organization is going to build for the purpose of their customers is very scalable with the advantage of the betterment and the quantity of the customer’s. These type of system play an major role in the reputation of an organization. Financial Appraisal and Market Assessment Financial cost to build the required system is in the moderate range, the benefits which the organization getting from the system is higher than the cost it is paying to build it. It is very essential for the organization to financil aid the project and build the system to meet the copetitor analysis. By funding this project the organization is making their root strong in the market and it will help them to sustain any sort of big challenge related to the market competition. The current trend in the market is that everyone is focused in the how to increase the customer support service to impress the customers. By building this system for the customers they find the organization as a friendly gesture and more potential customers will be continuing to join the organization, this will help the organizationto increase their incoming customers and also their profit by huge margins. The market reputation of the organization increases, the value added to the organization is high. Assessing the market and upgrading ourselves with the market is key to success in any business. Our organization is very smooth and verstile that its updates with the market and brings the best out of it. Conclusion With the great oppurtunity comes great reponsibility. The customer satisfaction is very important in the growth of organization and the system which the development is building for the customer support unit is going to give a boost to the organization. These is a very good intiative towards the customers of the organization. PROJECT CHARTER PROJECT NAME PROJECT MANAGER PROJECT SPONSOR Customer Feedback System Razor Organization EMAIL PHONE ORGANIZATIONAL UNIT
[email protected] 000-000-0000 Customer Support Unit GENERAL PROJECT INFORMATION PROJECT OVERVIEW PROBLEM OR ISSUE To address the customer reviews. PURPOSE OF PROJECT For the purpose of the customer to take their reviews/feedback and response them with full privacy. BUSINESS CASE Customer Support GOALS / METRICS To satisfy the customers with the new system and maintain a quality relation with the customers. EXPECTED DELIVERABLES The system should cntain no errors and it should be able to full fill the requirements. [Last Name] 2 2 TENTATIVE SCHEDULE KEY MILESTONE START FINISH Form Project Team / Preliminary Review / Scope 1st Febuary, 2022 2nd Febuary, 20222 Finalize Project Plan / Charter / Kick Off 3rd Febuary, 2022 7th Febuary, 2022 Define Phase 8th Febuary, 2022 16th Febuary, 2022 Measurement Phase 17th Febuary, 2022 20th Febuary, 2022 Analysis Phase 21nd Febuary, 2022 22th Febuary, 2022 Improvement Phase 23th Febuary, 2022 25th Febuary, 2022 Control Phase 26th Febuary, 2022 28th Febuary, 2022 Project Summary Report and Close Out 1st March, 2022 3rd March, 2022 RESOURCES PROJECT TEAM The technical development team of the organization SUPPORT RESOURCES Engineers and the certified sources on internet SPECIAL NEEDS Some customers as the testing crew COSTS COST TYPE RATE QTY AMOUNT Engineers $150.00 200 $ 30,000.00 Testers $200.00 100 $ 20,000.00 Tools $350.00 50 $ 17,500.00 Project Head $85,000.00 1 $ 85,000.00 Assistant $4,850.00 3 $ 14,550.00 Supplies $17,850.00 1 $ 17,850.00 Miscellaneous $0.00 0 $ - TOTAL COSTS $ 184,900.00 BENEFITS AND CUSTOMERS PROCESS OWNER The Organization KEY STAKEHOLDERS Investors, Promoters, Founders, Angel Investors FINAL CUSTOMER The People who use the system EXPECTED BENEFITS For the customer satisfaction of the customers and for the betterment of the customer support unit TYPE OF BENEFIT ESTIMATED BENEFIT AMOUNT Specific Cost Savings $ 25,000.00 Enhanced Revenues $ 92,500.00 Higher Productivity (Soft) $ 17,500.00 Improved Compliance $ 12,000.00 Better Decision Making $ 18,500.00 Less Maintenance $ 26,000.00 Other Costs Avoided $ 46,250.00 $ 237,750.00 RISKS, CONSTRAINTS, AND ASSUMPTIONS RISKS The softare used in the system could get outdated. CONSTRAINTS No specific constraints ASSUMPTIONS The project could solve all the issues faced by the customers of the organization PREPARED BY TITLE DATE Your_Name Customer Feedback System 3rd March Stakeholder Analysis Stakeholders Project Relationship Level of Commitment C = Current Level R = Required Level Name Title Role Level of Impact (High, Medium, Low) Level of Influence (High, Medium, Low) Content Expert (Y/N) Decision Authority (Y/N) No Commitment Let It Happen Help It Happen Make It Happen Strategies for Moving Commitment 1) Hiram Founder Technical&Investing High High Y Y C C C C C 2) Archie Founder Technical&Investing High High Y Y C C C C C 3) Cheryl Investor Investing Medium Medium Y Y C C C C C 4) Veronica Investor Investing Low Low N N R R R R R 5) Lucifer Investor Investing Medium Medium Y Y C C C C C 6) Jughead Investor Investing Medium Medium N N R R R R R 7) Betty Angel Investor Investing High High Y Y C C C C C 8) Allen Angel Inestor Investing Low Low N N R R R R R 9) Polly Promoters Investing High High Y Y R R R R R 10) Kevin Promotors Investing Low Low N N R R R R R Version#.Date : 03-032022 The above is the requrired analysis on the given problem statement and the organizations effort to document it for the knowledge of the employee and customers. The proper services for the customer of the organization is the best way to give back to the customers, the system created by the organization is very safe and also very usefull for the customers. References · Bridges, Jennifer. “How to Write a Business Case.” ProjectManager.Com, 29 Sept. 2021, www.projectmanager.com/blog/project-management/how-to-write-a-business-case. · “Just a Moment...” OnlineLibrary, onlinelibrary.wiley.com/doi/pdf/10.1002/9781119198758.app1. Accessed 3 Mar. 2022. · Eby, Kate. “Project