1. Person-centred Supports * Participant outcome: Each participant accesses supports that promote, uphold and respect their legal and human rights and is enabled to exercise informed choice and...

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1. Person-centred Supports*






Participant outcome:


Each participant accesses supports that promote, uphold and respect their legal and human rights and is enabled to exercise informed choice and control. The provision of supports promotes, upholds and respects individual rights to freedom of expression, self-determination and decision-making.



Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.Each participant’s legal and human rights are understood and incorporated into everyday practice.2.Communication with each participant about the provision of supports is responsive to their needs and is provided in the language, mode of communication and terms that the participant is most likely to understand.3.Each participant is supported to engage with their family, friends and chosen community as directed by the participant.












Response:


Please provide your response within approximately 300 words.*



(Limit: approx 300 words, 2,000 characters)





2. Individual Values and Beliefs*






Participant outcome:


Each participant accesses supports that respect their culture, diversity, values and beliefs.



Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.At the direction of the participant, the culture, diversity, values and beliefs of that participant are identified and sensitively responded to.2.Each participant’s right to practice their culture, values and beliefs while accessing supports is supported.










Response:


Please provide your response within approximately 300 words.*



(Limit: approx 300 words, 2,000 characters)






3. Privacy and Dignity*






Participant outcome:


Each participant accesses supports that respect and protect their dignity and right to privacy.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.Consistent processes and practices are in place that respect and protect the personal privacy and dignity of each participant.2.Each participant is advised of confidentiality policies using the language, mode of communication and terms that the participant is most likely to understand.3.Each participant understands and agrees to what personal information will be collected and why, including recorded material in audio and/or visual format.










Response:


Please provide your response within approximately 300 words.*



(Limit: approx 300 words, 2,000 characters)





4. Independence and Informed Choice*






Participant outcome:


Each participant is supported by the provider to make informed choices, exercise control and maximise their independence relating to the supports provided.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.Active decision-making and individual choice is supported for each participant including the timely provision of information using the language, mode of communication and terms that the participant is most likely to understand.2.Each participant’s right to the dignity of risk in decision-making is supported. When needed, each participant is supported to make informed choices about the benefits and risks of the options under consideration.3.Each participant’s autonomy is respected, including their right to intimacy and sexual expression.4.Each participant has sufficient time to consider and review their options and seek advice if required, at any stage of support provision, including assessment, planning, provision, review and exit.5.Each participant’s right to access an advocate (including an independent advocate) of their choosing is supported, as is their right to have the advocate present.












Response:


Please provide your response within approximately 300 words.*



(Limit: approx 300 words, 2,000 characters)




5. Violence, Abuse, Neglect, Exploitation and Discrimination*






Participant outcome:


Each participant accesses supports free from violence, abuse, neglect, exploitation or discrimination.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.Policies, procedures and practices are in place which actively prevent violence, abuse, neglect, exploitation or discrimination.2.Each participant is provided with information about the use of an advocate (including an independent advocate) and access to an advocate is facilitated where allegations of violence, abuse, neglect, exploitation or discrimination have been made.3.Allegations and incidents of violence, abuse, neglect, exploitation or discrimination, are acted upon, each participant affected is supported and assisted, records are made of any details and outcomes of reviews and investigations (where applicable) and action is taken to prevent similar incidents occurring again.









Response:


Please provide your response within approximately 300 words.*



(Limit: approx 300 words, 2,000 characters)




6. Governance and Operational Management*




Participant outcome:


Each participant’s support is overseen by robust governance and operational management systems relevant (proportionate) to the size and scale of the provider and the scope and complexity of supports delivered.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.Opportunities are provided by the governing body for people with disability to contribute to the governance of the organisation and have input into the development of organisational policy and processes relevant to the provision of supports and the protection of participant rights.2.A defined structure is implemented by the governing body to meet a governing body’s financial, legislative, regulatory and contractual responsibilities, and to monitor and respond to quality and safeguarding matters associated with delivering supports to participants.3.The skills and knowledge required for the governing body to govern effectively are identified, and relevant training is undertaken by members of the governing body to address any gaps.4.The governing body ensures that strategic and business planning considers legislative requirements, organisational risks, other requirements related to operating under the NDIS (for example Agency requirements and guidance), participants’ and workers’ needs and the wider organisational environment.5.The performance of management, including responses to individual issues, is monitored by the governing body to drive continuous improvement in management practices.6.The provider is managed by a suitably qualified and/or experienced persons with clearly defined responsibility, authority and accountability for the provision of supports.7.There is a documented system of delegated responsibility and authority to another suitable person in the absence of a usual position holder in place.8.Perceived and actual conflicts of interest are proactively managed and documented, including through development and maintenance of organisational policies.









Response:


Please provide your response within approximately 300 words.*



(Limit: approx 300 words, 2,000 characters)





7. Risk Management*






Participant outcome:


Risks to participants, workers and the provider are identified and managed.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.Risks to the organisation, including risks to participants, financial and work health and safety risks, and risks associated with provision of supports are identified, analysed, prioritised and treated.2.A documented system that effectively manages identified risks is in place, and is relevant and proportionate to the size and scale of the provider and the scope and complexity of supports provided.3.Support delivery is linked to a risk management system which includes:◦Incident Management;◦Complaints Management;◦Work Health and Safety;◦Human Resource Management;◦Financial Management;◦Information Management; and◦Governance.












Response:


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(Limit: approx 300 words, 2,000 characters)







8. Quality Management*






Participant outcome:


Each participant benefits from a quality management system relevant and proportionate to the size and scale of the provider, which promotes continuous improvement of support delivery.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.A quality management system is maintained that is relevant and proportionate to the size and scale of the provider and the scope and complexity of the supports delivered. The system defines how to meet the requirements of legislation and these standards. The system is reviewed and updated as required to improve support delivery.2.The provider’s quality management system has a documented program of internal audits relevant (proportionate) to the size and scale of the provider and the scope and complexity of supports delivered.3.The provider’s quality management system supports continuous improvement, using outcomes, risk related data, evidence-informed practice and feedback from participants and workers.









Response:


Please provide your response within approximately 300 words.*



(Limit: approx 300 words, 2,000 characters)




9. Information Management*






Participant outcome:


Management of each participant’s information ensures that it is identifiable, accurately recorded, current and confidential. Each participant’s information is easily accessible to the participant and appropriately utilised by relevant workers.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.Each participant’s consent is obtained to collect, use and retain their information or to disclose their information (including assessments) to other parties, including details of the purpose of collection, use and disclosure. Each participant is informed in what circumstances the information could be disclosed, including that the information could be provided without their consent if required or authorised by law.2.Each participant is informed of how their information is stored and used, and when and how each participant can access or correct their information, and withdraw or amend their prior consent.3.An information management system is maintained that is relevant and proportionate to the size and scale of the organisation and records each participant’s information in an accurate and timely manner.4.Documents are stored with appropriate use, access, transfer, storage, security, retrieval, retention, destruction and disposal processes relevant and proportionate to the scope and complexity of supports delivered.












Response:


Please provide your response within approximately 300 words.*



(Limit: approx 300 words, 2,000 characters)





10. Feedback and Complaints Management*






Participant outcome:


Each participant has knowledge of and access to the provider’s complaints management and resolution system. Complaints and other feedback made by all parties are welcomed, acknowledged, respected and well-managed.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.A complaints management and resolution system is maintained that is relevant and proportionate to the scope and complexity of supports delivered and the size and scale of the organisation. The system follows principles of procedural fairness and natural justice and complies with the requirements under theNational Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.2.Each participant is provided with information on how to give feedback or make a complaint, including avenues external to the provider, and their right to access advocates. There is a supportive environment for any person who provides feedback and/or makes complaints.3.Demonstrated continuous improvement in complaints and feedback management by regular review of complaint and feedback policies and procedures, seeking of participant views on the accessibility of the complaints management and resolution system, and incorporation of feedback throughout the provider’s organisation.4.All workers are aware of, trained in, and comply with the required procedures in relation to complaints handling.












Response:


Please provide your response within approximately 300 words.*


(Limit: approx 300 words, 2,000 characters)




11. Incident Management*






Participant outcome:


Each participant is safeguarded by the provider’s incident management system, ensuring that incidents are acknowledged, responded to, well-managed and learned from.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.An incident management system is maintained that is relevant and proportionate to the scope and complexity of supports delivered and the size and scale of the organisation. The system complies with the requirements under theNational Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018.2.Each participant is provided with information on incident management, including how incidents involving the participant have been managed.3.Demonstrated continuous improvement in incident management by regular review of incident management policies and procedures, review of the causes, handling and outcomes of incidents, seeking of participant and worker views, and incorporation of feedback throughout the provider’s organisation.4.All workers are aware of, trained in, and comply with the required procedures in relation to incident management.









Response:


Please provide your response within approximately 300 words.*


(Limit: approx 300 words, 2,000 characters)





12. Human Resource Management*






Participant outcome:


Each participant’s support needs are met by workers who are competent in relation to their role, hold relevant qualifications, and who have relevant expertise and experience to provide person-centred support.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.The skills and knowledge required of each position within a provider are identified and documented together with the responsibilities, scope and limitations of each position.2.Records of worker pre-employment checks, qualifications and experience are maintained.3.An orientation and induction process is in place that is completed by workers including completion of the mandatory NDIS worker orientation program.4.A system to identify, plan, facilitate, record and evaluate the effectiveness of training and education for workers is in place to ensure that workers meet the needs of each participant. The system identifies training that is mandatory and includes training in relation to staff obligations under the NDIS Practice Standards and other National Disability Insurance Scheme rules.5.Timely supervision, support and resources are available to workers relevant to the scope and complexity of supports delivered.6.The performance of workers is managed, developed and documented, including through providing feedback and development opportunities.












Response:


Please provide your response within approximately 300 words.*


(Limit: approx 300 words, 2,000 characters)





13. Continuity of Supports*






Participant outcome:


Each participant has access to timely and appropriate support without interruption.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.Day-to-day operations are managed in an efficient and effective way to avoid disruption and ensure continuity of supports.2.In the event of worker absence or vacancy, a suitably qualified and/or experienced person performs the role.3.Supports are planned with each participant to meet their specific needs and preferences. These needs and preferences are documented and provided to workers prior to commencing work with each participant to ensure the participant’s experience is consistent with their expressed preferences.4.Arrangements are in place to ensure support is provided to the participant without interruption throughout the period of their service agreement. These arrangements are relevant and proportionate to the scope and complexity of supports delivered by the provider.5.Where changes or interruptions are unavoidable, alternative arrangements are explained and agreed with the participant.6.Where applicable, disaster preparedness and planning measures are in place to enable continuation of critical supports before, during and after a disaster.












Response:


Please provide your response within approximately 300 words.*


(Limit: approx 300 words, 2,000 characters)



14. Access to Supports*






Participant outcome:


Each participant accesses the most appropriate supports that meet their needs, goals and preferences.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.The supports available, and any access / entry criteria (including any associated costs) are clearly defined and documented. This information is communicated to each participant using the language, mode of communication and terms that the participant is most likely to understand.2.Reasonable adjustments to the support delivery environment are made and monitored to ensure it is fit for purpose and each participant’s health, privacy, dignity, quality of life and independence is supported.3.Each participant is supported to understand under what circumstances supports can be withdrawn. Access to supports required by the participant will not be withdrawn or denied solely on the basis of a dignity of risk choice that has been made by the participant.












Response:


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(Limit: approx 300 words, 2,000 characters)



15. Support Planning*






Participant outcome:


Each participant is actively involved in the development of their support plans. Support plans reflect participant needs, requirements, preferences, strengths and goals, and are regularly reviewed.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.With each participant’s consent, work is undertaken with the participant and their support network to enable effective assessment and to develop a support plan. Appropriate information and access is sought from a range of resources to ensure the participant’s needs, support requirements, preferences, strengths and goals are included in the assessment and the support plan.2.In collaboration with each participant, a risk assessment is completed and documented for each participant’s support plan, then appropriate strategies to treat known risks are planned and implemented.3.Periodic reviews of the effectiveness of risk management strategies are undertaken with each participant to ensure risks are being adequately addressed, and changes are made when required.4.Each support plan is reviewed annually or earlier in collaboration with each participant, according to their changing needs or circumstances. Progress in meeting desired outcomes and goals is assessed, at a frequency relevant and proportionate to risks, the participant’s functionality and the participant’s wishes.5.Where progress is different from expected outcomes and goals, work is done with the participant to change and update the support plan.6.Where appropriate, and with the consent of the participant, information on the support plan is communicated to family members, carers, other providers and relevant government agencies.












Response:


Please provide your response within approximately 300 words.*


(Limit: approx 300 words, 2,000 characters)




16. Service Agreements with Participants*






Participant outcome:


Each participant has a clear understanding of the supports they have chosen and how they will be provided.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.Collaboration occurs with each participant to develop a service agreement which establishes expectations, explains the supports to be delivered, and specifies any conditions attached to the delivery of supports, including why these conditions are attached.2.Each participant is supported to understand their service agreement and conditions using the language, mode of communication and terms that the participant is most likely to understand.3.Where the service agreement is created in writing, each participant receives a copy of their agreement signed by the participant and the provider. Where this is not practicable, or the participant chooses not to have an agreement, a record is made of the circumstances under which the participant did not receive a copy of their agreement.4.Where the provider delivers supported independent living supports to participants in specialist disability accommodation dwellings, documented arrangements are in place with each participant and each specialist disability accommodation provider. At a minimum the arrangements should outline the party or parties responsible and their roles (where applicable) for the following matters:◦How a Participant’s concerns about the dwelling will be communicated and addressed;◦How potential conflicts involving participant(s) will be managed;◦How changes to participant circumstances and/or support needs will be agreed and communicated;◦In shared living, how vacancies will be filled, including each participant’s right to have their needs, preferences and situation taken into account; and◦How behaviours of concern which may put tenancies at risk will be managed, if this is a relevant issue for the participant.












Response:


Please provide your response within approximately 300 words.*


(Limit: approx 300 words, 2,000 characters)




17. Responsive Support Provision*






Participant outcome:


Each participant accesses responsive, timely, competent and appropriate supports to meet their needs, desired outcomes and goals.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.Supports are provided based on the least intrusive options, in accordance with contemporary evidence-informed practices that meet participant needs and help achieve desired outcomes.2.Where agreed in the service agreement, and with the participant’s consent or direction, links are developed and maintained through collaboration with other providers to share information and meet participant needs.3.Reasonable efforts are made to involve the participant in selecting their workers, including the preferred gender of workers providing personal care supports.4.Where a participant has specific needs which require monitoring and/or daily support, workers are appropriately trained and understand the participant’s needs and preferences. 


















Response:


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(Limit: approx 300 words, 2,000 characters)




18. Transitions to or from the provider*






Participant outcome:


Each participant experiences a planned and coordinated transition to or from the provider.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.A planned transition to or from the provider is facilitated in collaboration with each participant when possible, and this is documented, communicated and effectively managed.2.Risks associated with each transition to or from the provider are identified, documented and responded to.3.Processes for transitioning to or from the provider are developed, applied, reviewed and communicated. 









Response:


Please provide your response within approximately 300 words.*


(Limit: approx 300 words, 2,000 characters)




19. Safe Environment*






Participant outcome:


Each participant accesses supports in a safe environment that is appropriate to their needs.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.Each participant can easily identify workers engaged to provide the agreed supports.2.Where supports are provided in the participant’s home, work is undertaken with the participant to ensure a safe support delivery environment.3.Where relevant, work is undertaken with other providers and services to identify and treat risks, ensure safe environments, and prevent and manage injuries.












Response:


Please provide your response within approximately 300 words.*






(Limit: approx 300 words, 2,000 characters)



20. Participant Money and Property*






Participant outcome:


Participant money and property is secure and each participant uses their own money and property as they determine.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.Where the provider has access to a participant’s money or other property, processes to ensure that it is managed, protected and accounted for are developed, applied, reviewed and communicated. Participants’ money or other property is only used with the consent of the participant and for the purposes intended by the participant.2.If required, each participant is supported to access and spend their own money as the participant determines.3.Participants are not given financial advice or information other than that which would reasonably be required under the participant’s plan.












Response:


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(Limit: approx 300 words, 2,000 characters)



21. Management of Medication*






Participant outcome:


Each participant requiring medication is confident their provider administers, stores and monitors the effects of their medication and works to prevent errors or incidents






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.Records clearly identify the medication and dosage required by each participant, including all information required to correctly identify the participant and to safely administer the medication.2.All workers responsible for administering medication understand the effects and side-effects of the medication and the steps to take in the event of an incident involving medication.3.All medications are stored safely and securely, can be easily identified and differentiated, and are only accessed by appropriately trained workers.












Response:


Please provide your response within approximately 300 words.*


(Limit: approx 300 words, 2,000 characters)




22. Management of Waste*












Participant outcome:


Each participant, each worker, and any other person in the home is protected from harm as a result of exposure to waste, infectious or hazardous substances generated during the delivery of supports.






Quality Indicators:


To achieve this outcome, the following indicators should be demonstrated:1.Policies, procedures and practices are in place for the safe and appropriate storage and disposal of waste, infectious or hazardous substances that complies with current legislation and local health district requirements.2.All incidents involving infectious material, body substances or hazardous substances are reported, recorded, investigated and reviewed.3.An emergency plan is in place to respond to clinical waste or hazardous substance management issues and/or accidents. Where the plan is implemented, its effectiveness is evaluated, and revisions are made if required.4.Workers involved in the management of waste and hazardous substances receive training to ensure safe and appropriate handling. This includes training on any protective equipment and clothing required when handling waste or hazardous substances.









Response:


Please provide your response within approximately 300 words.*



(Limit: approx 300 words, 2,000 characters)


Answered Same DayJun 16, 2021

Answer To: 1. Person-centred Supports * Participant outcome: Each participant accesses supports that promote,...

Nishtha answered on Jul 29 2021
145 Votes
Running Head: RESPONSES TO DIFFERENT QUESTIONS    1
RESPONSES TO DIFFERENT QUESTIONS        20
RESPONSES TO DIFFERENT QUESTIONS
Table of Contents
Response 1: Person-Centred Supports    3
Response 2: Individual Values and Beliefs    4
Response 3: Privacy and Dignity    5
Response 4: Independence and Informed Choice    6
Response 5: Violence, Abuse, Neglect, Exploitation and Discrimination    7
Response 6: Governance and Operational Management    8
Response 7: Risk Management    9
Response 8: Quality Management    10
Response 9: Information Management    11
Response 10: Feedback and Complaints Management    12
Response 11: Incident Management    13
Response 12: Human Resource Department    14
Response 13: Continuity of Supports    15
Response 14: Access to Supports    16
Response 15: Support planning    17
Response 16: Service Agreements with Participants    18
Response 17: Responsive Support Provision    19
Response 18: Transitions to or from the provider    20
Response 19: Safe Environment    21
Response 20: Participant Money and Property    22
Response 21: Management of Medication    23
Response 22: Management of Waste    24
References    25
Response 1: Person-Centred Supports
Human rights are t
he notion that every human being is entitled to certain inalienable rights merely by virtue of the fact that they are human. As mentioned by Von Stein (2018), it is a list of rights that people think everyone having. Example lists of human rights have been circulating by organisations such as the UN and various watchdog or advocacy groups. The concept of human rights acknowledges that every single human being is entitled to enjoy his or her human rights without distinction as to race, property, sex, language, religion, political or other opinion, national or social origin, colour, birth or other status.
Individual political rights are moral principles that define the proper relationships among human beings living in a society. Communication helps to understand the information accurately and quickly. Being able to communicate our, thoughts, opinions and wishes has always been important for our survival. It is a quality indicator to analyse the participant upholds the human rights or not. Violations of the human rights amount to denials of the basic humanity.
The only way to promote human rights is through raising awareness so that those who do not know human rights and why they are important can also come to know them. This also puts us in a place. Human rights are those we must have to live as our choice and to fulfil our potential as a human being, which do not infringe the rights of others. For example, we have a right to free speech but we do not have a right to force people to listen to us.
Response 2: Individual Values and Beliefs
People develop values and beliefs in different stages. There are three levels to developing values and beliefs. As stated by Wadhwa and Parimoo (2017), in the first level, one just inherits and accepts the values and beliefs that his or her parents gave us. In the second level, one research and investigate different value and belief systems and select one feel makes more sense or agrees best with us. In the third level, one creates own scale of values and own belief system based on our experiences throughout life.
Sensitivity towards different religion is important as some people grew up without critical thinking skills. They cannot imagine a different person's perspective, cannot consider alternative explanations and they are so immature that they believe the whole world must agree with them. These people grew up in the belief that all people were identical and everyone shared the same ideas and value system.
They allowed the locus of their identity to be defined in terms of their religion. When they encounter criticism of that religion, they interpret that as criticism of themselves. They feel threatening by the idea that people do not see things the same way and they are terrified of the possibility that they may have made the wrong choice.
The second quality indicator, where rights to practice the culture and assessing the support is innovative strategy, there is no moral right to judge one religion or culture, whether it is wrong and right. The only thing is being supportive to each other’s culture.
Response 3: Privacy and Dignity
Dignity is the foundation for all human rights. Dignity is about respect. To the contrary, dignity is not the same as respect. Dignity is our inherent value and worth as human beings; everyone is born with it. Respect, on the other hand, earned through one’s actions. It arises as much from one’s own estimate of oneself in terms of how much one feels wanted and useful to others and one’s evaluation of one’s own realistic achievements in life, as from how one treated by others in society.
In order to achieve dignity, Participants have to honour themselves and be willing to let some people go in their lives. Those who are not willing to respect the participants and support them are just not applicable to be in their lives. To For improve self-respect and dignity one should love him or her and forgive oneself of the mistakes that they have committed and move forward in life full of positive thinking and courage. Indicator such as maintaining confidentiality policy describes the security consciousness.
It is to prevent information from disclosure to unauthorised parties. Confidentiality is a term commonly uses to refer to information that, if revealed, can affect a large number of people at the same time. On the other hand, Privacy, on the other hand, is about personal information that individual would not want to share with others. For example, credit card PIN and other details are private to you. If they fall in the wrong hands, only the individuals will be affected. It is important participants to differentiate between these two terms first.
Response 4: Independence and Informed Choice
An informed choice is when, participants study all our available options in detail and acquire sufficient knowledge to become well aware of each of them and then make a decision or a choice. Decision-making is a fundamental right, any person can adhere to make his or her own decision making to full independence and dignity. Participants have a right to have all the necessary informed information before any decision-making process.
Participants should listen to everybody's opinions and ideas, but ultimately the decision, more so if it is relate to their own life. The key to making quick and sensible decisions is keeping a clear mind. As informed by Kusumoto, Palmieri, Spies, Csiszar and Arras (2019), the more informed information and options they have, the more time they will need to evaluate them all and pick independent one.
Participants tend to suffer from over-analysing every scenario to a point of no return. It causes them to forget about their starting point and clouds their own thinking further, where they end up making no decision, which is actually worse than “Deciding and Committing” on something.
Less the participants adjust his or her decision and the more they stick to what they said would do, the more they would develop a sense of certainty and security that will affect them. The right of giving defence mechanism to each participant makes sure that, participants would firm about their decision. Whatever, participants chose it is informed and independent.
Response 5: Violence, Abuse, Neglect, Exploitation and Discrimination
Inappropriate behaviour should be recognising as soon as possible and it should not be tolerate. The experience of harassment is traumatising and to come out of this mental and emotional trauma is immensely tough. Whenever such harassment comes into picture, it is very important for the participants to constitute an internal complaints committee.
It is evident that there has been a threat about present or future status. Policy and procedures are the guidelines for everyone to behave under particular code of conduct. A participant who even witnesses the act of harassment and makes least attempt to prevent the behaviour is equally liable as the main culprit. The application of training on how to prevent sexual harassment in the workplace is preventive measure.
In addition, with making female aware of how to deal with such an incident can be a preventive measure to deal with harassment. They can make sure a participant facilitates complaint, which includes applying for the policy of zero tolerance to harassment. It is imperative that participants can report about incident quickly and without fear of reprisal. The information provided to every participant is a guidebook.
The allegations and complaints are the early warning signs that there is something wrong are going on. It is important to make sure that comfortable and positive environment should be given and even if any case comes up, relevant committee or quick actions must serve. An open door policy is a great initiative, it build trust and effective communication system where participants can discuss the issues without hesitation and fear of being judge.
Response 6: Governance and Operational Management
Governance refers to the process of making decisions, which define the expectations, systems and management. As indicated by Menard (2018), it is not about making ‘correct’ decisions, but about the best possible process for making those decisions. On the other hand, operational management directs to the practices that highest level of efficiency. It deal with the proper understanding of the current process and what and how one can do to improve the process, shorten the lead-time as well as to reduce cost within the process.
Operational excellence is a total alignment of strategy deployment, performance management, process excellence and high performing teams. The first indicator provides the opportunity to the disable people, so that they can contribute to the process and formation of the policy. It ensures that all the participants are protect and supported. As indicated by Menard (2018), governance is all about good effective leadership described by the moral estimations of duty, responsibility, decency and straightforwardness.
A good define structure promotes community confidence and encourages local to remember that they are acting on behalf of their community and helps them to understand the importance of having open and ethical processes, which adhere to the law and stand up to scrutiny. To achieve the effective governance, it is important to equip the person with necessary training and session so that they can address the issues more effectively.
The governing body must concern about the strategic planning of the business and that must include the risk and legislature requirements. The change management of governing body does not stop with implementation of the change but starts with identifying the gap and make continuous changes in the management as per the internal and external environment.
Response 7: Risk Management
A risk management is a structured way to evaluate both the factors that could prevent organisation from achieving something it care about and those factors that may either make it easier to achieve its goal or get more of what provider want than his expected. As noted by Almeida, Hankins and Williams (2017), one has to assess the resources and make them meet the expectations through planning and meet the requirements it is a risk management.
It gives clear picture of organisation risk appetite that is evaluation of the risk capacity, the required risk and the risk tolerance of the business. A risk...
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