1. Receivers in communication see and hear based on their needs, motivations, experience, background, and other personal characteristics. This is called _____.
A. Communication apprehension B. Filtering C. Selective perception D. Projection
2. During the communication process, which of the following is most likely to result in lost information? A. Information processing B. Information overload C. Information filtering D. Selective perception
3. There are seven tactics that have been suggested for use by change agents in dealing with resistance to change. ______________ involves bringing those involved into the decision process. A. Manipulation and co-optation B. Participation C. Education and communication D. Coercion
4. Mr Ahmad is HR manager in an organisation. He has ten employees who directly report to him. They are the part of which of the following group? A Command group B Task group C Informal group D Interest group
5. All of the following are true about learning except that it _________. A Involves change. B Can have a very short duration C Requires a change in behaviour D Affects aptitude
6. Which of these is the first part of the change process, according to Lewin’s model? A Unfreezing B Driving forces C Resistance to change D Refreezing
7. What is the term used for a general impression about an individual based on a single characteristic such as intelligence, sociability, or appearance? A The contrast effect B Personal bias C The halo effect D Projection
8. Which of the following is NOT one of the types of attitude? A Job satisfaction B Job Involvement C Organisational Behaviour D Organisational commitment
9. _________________________ is the power a person receives as a result of his/her position in the formal hierarchy of an organisation. A Referent power B Expert power C Legitimate power D Reward power 10. . The informal rules and expectations that groups establish to regulate the behaviour of their members is called ____________. A Norms B Roles C Cohesiveness D Interdependence