1. THE TASK Having recently graduated from University, you are delighted to have obtained a job as a human resources consultant at "Fatnemup Pty Ltd", a manufacturer of baby formula. Your superior...

1. THE TASK Having recently graduated from University, you are delighted to have obtained a job as a human resources consultant at "Fatnemup Pty Ltd", a manufacturer of baby formula. Your superior knows you have recently completed the enormously useful "Business Communication" subject at Federation University, in which you have studied the following topics: Preparing effective business documents Developing good interpersonal skills (such as effective listening, appropriate non-verbal communication, providing effective feedback) Intercultural communication Delivering effective oral presentations Conflict management Developing an effective organisational "culture" Effective team communication He believes that all of these are areas in which staff in the sales and administration areas could benefit from training. So, he gives you the following task to complete: Prepare a short business report identifying TWO areas that you think are particularly relevant to staff in these areas and could be the subject of staff training. You will need to justify your choice of areas, outline the content to be delivered and provide practical advice for its implementation. To be credible, it is important that your advice is based on factual information, expert opinion or research based concepts and knowledge relevant to business communication. For example, you may decide that having appropriate non-verbal communication is particularly important for people who deal with clients, and that intercultural communication is important because the company has many Chinese clients. Being a short business report, it won't require all the elements of a long formal report, but should have a clear introduction, information/analysis, conclusion and recommendations. Your report must contain to a minimum of FIVE reference sources. Two of these must be academic journal references sourced from the University's library resources (www.federation.edu.au/library). Other appropriate references would include your textbook (Eunson) and other Business Communication textbooks. If you use google or another search engine to find information, you should consider the issue of reliability. Note that the report is an academic exercise and therefore appropriate referencing (APA format) techniques must be used.