1. Write a memo to your partner discussing his or her sales calls and how they could be improved. When analyzing your partner’s efforts, use the eight steps of a sales call in the text as your guide....

1. Write a memo to your partner discussing his or her sales calls and how they could be improved. When analyzing your partner’s efforts, use the eight steps of a sales call in the text as your guide.

2. Define customer relationship management. Why is it important for businesses?