Please go through the report.
12 May-1345-DeanBliss-TrackA rev1 Value Stream Map - Emergency Room Wait Out Patient Registration Taken to ER Room Nurse Examines Patient Doctor Examines Patient Nurse brings Medical Supplies Doctor Treats Patient Patient Goes Home Patient Hospital Records Attending Nurse Attending Physician Material Flow Information Flow Go to Waiting Area Wait Wait Wait Wait Insurance Company Departing Instructions Wait Available Room Patient history Vital Statistics Patient history Vital Statistics Treatment Information Diagnosis & Supply Needs Treatment Information Insurance Info Nature of Injury Patient history Patient Info Patient ready for Treatment Patient history Vital Statistics Diagnosis & Departing Inst. Departing Instructions Source: http://image.slidesharecdn.com/12may1345deanblisstrackarev1-1324465696655-phpapp01-111221051739-phpapp01/95/lean-what-is- it-and-how-does-it-work-22-728.jpg?cb=1324445291 http://image.slidesharecdn.com/12may1345deanblisstrackarev1-1324465696655-phpapp01-111221051739-phpapp01/95/lean-what-is-it-and-how-does-it-work-22-728.jpg?cb=1324445291 SystemsThinking_Assessment_3 Assessment Task and Context There are two approaches towards improving systems, short-term approaches that normally addresses the symptoms and rarely help understand and address the cause of the problem, and long-term approaches, which allow managers to address the real cause(s) of the problem. In this assessment, students will try to solve a practical problem by using Systems Thinking tools called System Archetypes combined with value stream mapping. Instructions Assessment 3 is about uncovering the complexities in operations management generally, identifying key themes, intended and unintended consequences and proposing a holistic solution to the problem using a Systems Thinking lens. The following scenario study provides you with a brief overview of a hypothetical problem. Be aware that the scenario provided may not cover every detail that you will need to address in the Written Report, in which case, you will need to conduct additional research, including further research on how emergency departments function in any hospital. Scenario Overview Consider yourself as part of a team responsible for managing the operations of an emergency department of a public hospital. The emergency department has received feedback from patients suggesting that the patient wait times need to be improved. The value stream map of the current operations is shown in the attached diagram. “You have been tasked with improving patient turnaround time by reducing the current time to half”. To complete the task you are required to “identify the various System Archetypes that affect the operations of the hospital and the emergency department itself” and based on the archetypes, develop a future State Value Stream Map of the emergency department. You will require to identify and critically analyse the intended and unintended consequences, recommending holistic solutions that will optimise the operations of the emergency department without compromising the performance of other functions of the hospital. Suggested format: Your written report should include all the following sections and sub-sections. Please make sure to number all sections and sub-sections. Executive Summary Table of Contents 1. Introduction/Background 2. Main Discussion 2.1. Analysis of the current state Value Stream Map of the emergency department based on system archetypes 2.2. Identification and analysis of the system archetypes that may impede performance 2.3. Recommended new State Value Stream Map with desired reduction in patient turnaround time 2.4. Discussion on Intended and unintended consequences of the modified system 3. Conclusion 4. Recommendations 5. References Students require to make significant references to the subject material and substantial wider reading. A minimum of five (5) academic-related (e.g. peer-reviewed journal articles, books chapters, university resources, conference papers) and a minimum of two (2) other references (e.g. newspaper articles, industry reports, and etc.) are required in this assessment. References to ‘Wikipedia’ or similar unsubstantiated sources will not be accepted. Students should use the assessment brief to guide what to include in the assessment and use the provided case study to help demonstrate understanding of the topic. Ensure that your MGT603 Assessment 3 is original and does not self-plagiarise any previous content written for other assessments. The submission must be in WORD document format and must contain a “signed” assessment cover sheet. Referencing It is essential that students use appropriate APA style for citing and referencing research. Please see more information on referencing here in the Academic Writing Guide found via the Academic Skills website. https://laureate-au.blackboard.com/webapps/blackboard/content/listContent.jsp?course_id=_20163_1&content_id=_2498847_1&mode=reset https://library.torrens.edu.au/academicskills/apa/tool https://library.torrens.edu.au/academicskills/apa/tool Assessment 3 Guideline.docx Executive Summary In this section, you will need to provide a summarized version of your Assessment 3 report in maximum 200 words. Mainly this section of the assessment report is written after you have developed, written and completed your Assessment 3 task. NO REFERENCES in this section as this is the summarized version of your assessment report from your perspective and in your own words. Please also keep in mind that in academia we mainly practice writing in the third person. For instance, instead of referring to yourself as I, me, my, and myself, it is highly advised to refer to yourself as “The author”, “The writer”, or “The researcher”. Table of Contents ✔ Insert the Table of Contents in this section. ✔ Simply Table of Contents is the list of all the numbered sections and sub-sections of the assessment/report with page numbers. ✔ You can use Microsoft Word to insert the Table of Contents (TOC) automatically by defining “headings”. ✔ Table of Contents is not included in the word count. ⇨ For Example the Table of Content (TOC) for Assessment 3 should look like as follows: Table of Contents Executive Summary 1 1. Introduction/Background 3 2. Main Discussion 3 2.1. Identification and analysis of those System Archetypes that may impede performance 3 2.2. Analysis of the current State VSM of the emergency department based on System Archetypes 3 2.3. Recommend new State VSM with desired reduction in patient turnaround time 3 2.4. Discussion on intended and unintended consequences of the modified system 4 3. Conclusion 4 4. Recommendations 4 5. References 5 6. Appendices (IF ANY) 5 6.1. Appendix A 5 6.2. Appendix B 5 1. Introduction/Background In this section introduce your assessment/report to the reader. Think of the purpose and objectives of your assessment and ask this question from yourself that why this assessment task is important? Overall, the Introduction section is about “What the assessment is going to be about?” IMPORTANT NOTE: Please keep in mind that Assessment 3 is based on a “hypothetical problem” for a “hypothetical public hospital”. Please make sure to highlight all the references for all the used information where required and necessary. 2. Main Discussion 2.1. Identification and analysis of those System Archetypes that may impede performance In this section, you ONLY need to focus on ONLY those system archetypes which you believe they may impede the performance of the emergency department of this public hospital in its current situation. For this you will need to focus on the provided State Value Stream Map (VSM). Please make sure to highlight all the references for all the used information where required and necessary. 2.2. Analysis of the current State VSM of the emergency department based on System Archetypes In this section, you will need to simply discuss and analyse what the CURRENT State VSM of the emergency department is indicating/showing based on the System Archetypes that you have already learnt in this subject. You will need to review your lecture notes about the System Archetypes. Please keep in mind that you ONLY need to focus on those system archetypes which can help and support you to analyse the current state VSM. Please make sure to highlight all the references for all the used information where required and necessary. 2.3. Recommend new State VSM with desired reduction in patient turnaround time Based on the above-mentioned discussions in sub-sections 2.1 and 2.2, in this section, you require RECOMMENDING your newly proposed State VSM, which supports the emergency department of this hypothetical public hospital with desired reduction in patient turnaround time. IMPORTANT NOTE: You will require to DRAW the newly proposed VSM (hand drawn OR by your laptop and any application) and insert it in this section as a “Figure”. Please keep in mind that you will need to first introduce your newly proposed State VSM and then number and label (e.g. Figure 1: New Proposed State VSM) it appropriately. Finally, you will need to explain and discuss the Newly Proposed State VSM in-detail and in a more clear way. Please make sure to highlight all the references for all the used information where required and necessary. 2.4. Discussion on intended and unintended consequences of the modified system Based on the above-mentioned discussions and analysis, highlight and discuss any intended or unintended consequences of the newly proposed State VSM on the emergency department. Please make sure to highlight all the references for all the used information where required and necessary. 3. Conclusion The conclusion section is where you will need to wrap up your discussions in a clear and simple way. Please keep in mind that the “Conclusion” section is not a summary of the main points covered in your assessment but a synthesis of the main points. In this section, you restate your aims/objectives and summarize the main findings and evidence for your reader. You can use academic phrases such as: ✔ This assessment concludes …. ✔ In conclusion, it would appear that …. ✔ Results provide a basis for … and etc. Overall, the Conclusions section reminds the reader what the paper is about. 4. Recommendations In this section, you will need to recommend holistic solutions (2-3 recommendations) that will optimise the operations of the emergency department without compromising the performance of other functions of the hospital. Please make sure to highlight all the references for all the used information where required and necessary. 5. References This is a research assignment and as such you are required to read and research widely. A minimum of 7 references are required which minimum 5 needs to be academic related references (e.g. journal articles, books chapters, university resources, conference papers) and minimum 2 other references (e.g. newspaper articles, industry reports, and etc.). Please make sure to list the used references in your report, alphabetically. Make sure to use more recent references (from the last five years). It is essential that you use appropriate APA style (APA 7th Edition) for citing and referencing research. References are not included in the word count. 6. Appendices (IF ANY) IMPORTANT NOTE: Please ONLY highlight anything, which is EXTRA/ADDITIONAL to your assessment report in this section. Any important and necessary information and visuals (e.g. New proposed VSM) and Tables require being inserted WITHIN the document/report. 6.1. Appendix A 6.2. Appendix B IMPORTANT NOTES: ✔ Please submit ONE WORD DOCUMENT (.doc OR .docx) via the Assessment 3 Section found in the Main navigation menu of the Blackboard Site. ✔ Assessment 3 is an “individual” assessment and must be submitted by the due date. ✔ This Assessment should be Maximum 2000 Words and is 40% of the final mark. ✔ The Cover Page, Executive Summary, Table of Contents, References and Appendices are not included in the word count. ✔ All Figures/Tables require being captioned/labelled and numbered appropriately. ✔ All Figures/Tables require being initially highlighted and introduced and then discussed in-detail and in-depth. ✔ The sources/references for the used information within the Figures/Tables require being provided. ✔ Please make sure to review the Assessment 3 Brief and the Marking Rubric and be in touch with your Lecturers if any further clarification is required.