A study was conducted to investigate whether the types of services provided at a hotel complies with the guidelines that have been established by the Ministry of Tourism Malaysia. A group of...

A study was conducted to investigate whether the types of services provided at a hotel complies with the guidelines that have been established by the Ministry of Tourism Malaysia. A group of researchers distributed questionnaires to gather information regarding the types of services offered by the hotel and the opinion of the tourist whether the hotel complies with the guidelines. The data were analyzed using SPSS and the outputs are given in tables 1 and 2

(a) Find the value of A, B and C.

(b) Show that the value for the degree of freedom (df) is 2.

(c) State the appropriate hypotheses to test whether the types of services are independent of the

tourists' opinion.

(d) Based on the p-value, what can you conclude about the investigation? Use α = 0.05

Extracted text: Table 1: Opinion on services * Types of Services Crosstabulation Types of Services Food and Adminis tration Accomodation Beverages Total Opinion on services Yes Count 65 39 B 140 Expected Count Count 53.9 48.3 37.8 140.0 No 12 30 18 60 A Expected Count Count 20.7 16.2 60.0 Total 77 69 200 Expected Count 77.0 69.0 54.0 200.0 Table 2: Chi-Square Tests Asymp. Sig. (2-sided) .001 Value df Pearson Chi-Square 13.874 2 Likelihood Ratio 14.487 2 .001 Linear-by-Linear Association 6.143 1 .013 N of Valid Cases 200 a. O cells (.0%) have expected count less than 5. The minimum expected count is 16.20.