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©Al Tareeqah Management Studies - 2021 3 Part A Negotiation and Its Complexities: A Case Study of Public Sector Negotiation with Vendors • Author: S. Riasudeen & Cyril R. Fernandez • Publisher:SAGE Publications Pvt. Ltd • o Publication year:2017 o Online pub date:January 02, 2018 • Discipline: Supply Chain Management, Negotiation, Public & Nonprofit Management • Length:2,542 words • DOI:http://dx.doi.org.liverpool.idm.oclc.org/10.1177/0972820117712328 • Abstract • This case is about the negotiation process carried out by the chief procurement officer (CPO) of a leading public sector unit in India. When the company receives an order, the order is materialized by using electric equipment in large quantity. Due to changes in the business situation, the company realizes that it may not be possible to purchase the equipment that they require at the same price as before. The company has two vendors from whom they buy this equipment. Both the vendors have similar manufacturing policies and same raw material suppliers. Additionally, both the vendors have gone through some management level changes. The CPO who is responsible for the purchase of the electric equipment has to conclude the deal with the vendors and obtain the best possible price which is closest to the amount they had previously paid the vendors. javascript:void(0); javascript:void(0); javascript:%20void(0); javascript:%20void(0); javascript:%20void(0); javascript:%20void(0); javascript:%20void(0); ©Al Tareeqah Management Studies - 2021 4 Aabid, the Chief Procurement Officer (CPO) of NMD Limited, a leading Public Sector Undertaking (PSU), in Navi Mumbai, was confused. NMD Limited, which had recently received an order for Electro Static Precipitator, was in requirement of a transformer which formed the central component of the order. The Chief Executive Officer (CEO) had insisted that the transformer be procured. Aabid had earlier purchased the transformer from one of NMD’s two vendors, Syskateck Industries and Tyco Technocorp, at a ‘dream price’. Aabid was unsure of being able to procure it again at the same price. He was expecting the price to have gone up by a minimum of 40 per cent. However, Aabid observed that the management at both Syskateck and Tyco had undergone changes in the recent past and therefore saw an opportunity to seal the procurement of the transformer at the lowest possible price. He invited suggestions from his team members to minimize the procurement price of the transformer. Profile of NMD Limited NMD Limited was an integrated power plant equipment manufacturer and one of the largest engineering and manufacturing companies of its kind in India, engaged in designing, engineering, manufacturing, constructing, testing, commissioning and servicing of a wide range of products and services. NMD catered to the core sectors of the economy, namely the power transmission industry, the transportation sector (railways), renewable energy, the oil & gas industry, and the defense sector, with over 180 product offerings to meet the needs of these sectors. The establishment of NMD Limited in 1964 brought about an upsurge in India’s heavy electrical equipment industry. Consistent performance in a highly competitive environment enabled NMD Limited to attain the coveted Maharatna status in 2013. Only companies with an investment ceiling ranging from ₹10,000 million to ₹50,000 million were awarded this prize. ©Al Tareeqah Management Studies - 2021 5 The high-quality standards and reliability of NMD’s products and systems were an outcome of its strict adherence to international standards, through acquiring and adapting some of the best technologies from leading OEM companies in the world, coupled with indigenous technologies developed in their in-house R&D centers. Most of the manufacturing units and other entities of NMD had obtained accreditation from Quality Management Systems (ISO9001:2008), Environmental Management Systems (ISO14001:2004) and Occupational Health & Safety Management Systems (OHSAS18001:2007). Case Background NMD had bagged an order for 250 electro static precipitators by quoting aggressively, as the engineering sector was down in the dumps. The transformer, being the heart of the recently obtained order, formed a good percentage of the total value. NMD had procured a similar component in the previous year from one of its two suppliers. NMD had an in-house manufacturing capability for the above discussed component. Information about its manufacturing option and procurement policy is shared below. Manufacturing Option In one of the divisions of NMD, spare capacity to manufacture the transformer was available. Sourcing the component from within would have led to capacity utilization at NMD. This was considered to be essential by the corporate management since the company was passing through a lean phase with a dearth of orders especially in the division where the transformer could be manufactured and assembled. Although the technology available within the company was slightly outdated, it could still manufacture marketable products. While the item was made up of two discrete components that were hard-wired externally, there were suppliers in the market who could supply an integrated version (with the two components merged into one product). The high internal cost of manufacture, combined with its old design, led to a towering price of ₹1.04 million per piece. ©Al Tareeqah Management Studies - 2021 6 Procurement Policy The procurement policies of NMD were limited as it happened to be a PSU. The company had a written document indicating unified purchasing policy which was followed across various divisions of the company. This procurement policy had its own advantages and disadvantages, both of which have been mentioned below. The major disadvantages were: • 1. Procurement of materials could be through tender system only. • 2. Orders could be placed only with the bidder who was ranked the lowest (L1) in the tender. • 3. Negotiations, if any, could only be an exception. • 4. Negotiations could be conducted only with the L1 supplier. The third and fourth limitations were as per the guidelines issued by the Central Vigilance Commission (CVC) of India to which all PSUs were subjected. The major advantages of this policy were: • 1. Each division of the company had a well-organized database of suppliers (with records of the supplier performance measured and recorded for each order executed). • 2. Purchase enquiries could be limited to the suppliers in the approved material directory of the division. • 3. Provision was also available for the company to resort to buying through Reverse Auction (RA), which was considered to be a transparent mechanism ©Al Tareeqah Management Studies - 2021 7 for conducting negotiations (electronically), with all the participants in a tender enquiry. Vendor Details The company’s vendor base essentially had only two strong contenders, Syskatech Industries and Tyco Technocorp. Both these firms had their products built on the same design philosophy. Supplier of Vendors One key and major ingredient of the equipment was a special type of oil, which was supplied by only one supplier in the world located in the USA. Therefore, the price element of the equipment with respect to this major item which they had to import was at par since the US based supplier had uniform worldwide pricing for all its customers. The other major raw materials that went into the equipment were copper windings and sheet metal steel. While the price of the copper fluctuated highly, the price of steel had been stable over the past one year. Thus, the overall price of the inputs remained constant for both firms (Syskatech and Tyco Technocorp). Manufacturing Process of Vendors The manufacturing processes adopted by both parties (Syskatech and Tyco Technocorp) were similar and therefore the costing structure for both remained quite similar. The annual (financial) turnover of both these competitors (Syskatech and Tyco Technocorp) was also comparable. However, both the parties competed fiercely in the market to secure the available orders for themselves. ©Al Tareeqah Management Studies - 2021 8 Past Procurement In the year 2013–2014, NMD resorted to buying about ₹392 million worth of transformers. The procurement was made through the RA process. There was stiff competition in the RA. The RA yielded NMD a saving of about ₹31.63 million. The average unit price obtained then was ₹400 thousand. This was what Aabid termed as the ‘dream-price’. The RA produced about 30 ‘hits’ with both suppliers vying with each other for taking the order. The market condition was such that both contenders were starving for orders and an order of ₹392 million would form a major portion of their order book. Syskatech, one of the contending firms, had a turnover of ₹531 million in the last year, of which ₹392 million was from the single order that they had bagged from NMD. Although Aabid was very happy at the price he got during the previous year, he was apprehensive about the quoted price, feeling that Syskatech might end up making a loss in executing the order and therefore he personally and carefully monitored the progress of the supplies which stretched throughout the year. The supplies were slow, but nevertheless it did not affect the operations at NMD. To some extent, in the course of the year, Aabid found the supplies were received on a start-stop-start manner, as Syskatech made a ‘lot’ of supply and waited for the release of payment by NMD before taking up the manufacture of the subsequent lot. Syskatech was unable to mobilize the necessary working capital for maintaining an uninterrupted flow of supply to NMD. At one point, Aabid had to intervene by talking to a funding agency to extend monetary support (credit) to Syskatech based on the strength of the order placed. The contracted payment term between NMD and Syskatech was 45 days of credit from the date of receipt of the goods. Current Situation While preparing the quote for the new orders, the Chief Marketing Manager (CMM) of NMD, Mr. Chowdary, had a discussion with Aabid as to what price the marketing ©Al Tareeqah Management Studies - 2021 9 department should factor in for the transformer. It was Chowdary who shared the data of internal costs of in-house manufacture with Aabid. Chowdary also informed Aabid that, in consideration of the high cost of in-house manufacturing, he had taken a special dispensation from the Divisional CEO to outsource the manufacture of the transformer by buying the item through the purchasing department. As Aabid felt that the previous price was a one-time ‘dream’