Answer all the questions. Each question carried 10 MarksPart A: Case Study
To build a workforce that can respond to the healthcare industry’s rapid transformation, ScrippsHealth, in San Diego, accommodates the needs of employees at the beginning, middle, andlater stages in their careers. The result is higher morale and impeccable performance. “One-size-fits-all HR practices don’t work when you want a diverse, knowledge-based workforce,”says Victor Buzachero, corporate senior vice president for innovation, human resources, andperformance management. “Originally many HR practices were designed primarily to beconsistent and to avoid legal issues. Today our focus is on HR practices that engage people andencourage a higher contribution.” For example, Scripps has implemented daily “huddles,”where workers can offer input and affect decisions—something especially prized by millennialemployees. “In the past workers wanted a supervisor who acted like a “boss.” Buzachero say,“Today they want a supervisor who acts like a coach, and we’re educating our supervisors tobe strong coaches.”In one program, seasoned nurses are trained to mentor recent nursing graduates to improvetheir critical-thinking skills; as a result, the graduates indicate they feel more prepared for theirrole. Scripps currently offers over 1,870 skills-building, leadership training, and continuingeducation units. Scripps also encourages movement across the organization to remain a careerdestination for talent mid-career. For example, workers in medical surgical units can receive26 weeks of training to shift into areas where skilled workers are in short supply, such asoperating rooms. Also, traditional retirement packages that max out at age 60 can encouragethese experienced workers to leave, even if they want to continue working. Scripps letsretirement plans continue to grow past age 65, while allowing staged retirement programs suchas job sharing. “One of our most successful clinical nursing units is managed by two womenwho job share,” Buzachero says. “If we didn’t offer that kind of flexibility, they may have gonesomewhere else.”This lifecycle approach creates a diverse workforce able to address the healthcare industry’smandate to improve outcomes while cutting costs. “As patients ask for more and more fromus, we need a workforce with all-encompassing view and innovative approach, Buzachero says.“But we can only build a highly skilled, varied workforce if we satisfy the many career needsof a varied workforce.”Questions:1. What is the key issue that Scripps is dealing with? Give examples (real life orhypothetical) to illustrate how other organizations may have failed in a similarscenario? (150-300 words)2. In what ways does the Scripps lifecycle approach lead to a more diverse workforce? Isit the right strategy? (150-300 words)3. Why are managers increasingly being encouraged to act as coaches? Do you see anyproblems with a manager acting as both a coach and a supervisor? (150-300 words)
©Al Tareeqah Management Studies - 2021 4
Answer all the questions. Each question carried 10 MarksPart B
1. “The aim of ESOPs is to create ownership interest.” In the light of this statement, describethe merits of the employee stock ownership scheme. (250-400 words)2. “Organizational development is a planned approach to change.” Discuss the statementconsidering what you have learnt in the session. Evaluate the meaning and merits oforganizational development critically. (250-400 words)3. “Separation is a sensitive issue and thus requires the utmost care and caution.” Criticallyevaluate the statement with a focus on talent and its management in organizations. (250-400words)4. Explain the challenges facing the employee orientation process. What strategies would beadopted by you in making the employee orientation effective? Give illustrations for youranswer. (250-400 words)5. “As the business becomes increasingly global, human resource planning becomes moresignificant and complex.” Analyze the statement and elucidate your answer with real lifeexamples. (250-400 words)6. Training is an important aspect of improving employee performance. What are thechallenges that affect the quality and outcome of training? How will you improve theeffectiveness of training programs? (250-400 words)