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Skills Workbook CHC43015 Certificate IV in Ageing Support Skills Workbook Copyright © 2017 Compliant Learning Resources. All rights reserved. No part of this publication may be reproduced or distributed in any form or by any means or stored in a database or retrieval system other than pursuant to the terms of the Copyright Act 1968 (Commonwealth), without the prior written permission of Compliant Learning Resources. Version control & document history Date Summary of modifications made Version 19 July 2017 Version 1.0 produced following final validation. 1.0 September 2019 Customised for Mercury Colleges 2.0 Table of Contents Course Structure6 Vocational Placement9 Competency-Based Assessment14 Supervisor’s Guidelines15 Placement Guidelines17 Candidate Guidelines17 Industry Placement Guidelines17 Access and Equity18 Important Information18 Skills Workbook Coversheet19 Subject 1: Support Independence and Wellbeing20 I. Vocational Placement Attendance Log22 Vocational Placement Time Log23 II. Observation Form28 Subject 3: Manage Aged Care Compliance41 I. Work Health and Safety Policies43 II. Conduct Work Health and Safety Review46 Task 1 – Workplace Safety Inspection46 Task 2 – Workplace Health and Safety Review52 III. Manual Handling Risk Assessment and Control59 IV. Participate in a Workplace Safety Meeting65 V. Develop Work Health and Safety Action Plans70 VI. Deliver a Work Health and Safety Induction76 VII. Observation Form86 Subject 4: Work in Health and Community Sector103 I.Continuous Improvement Project105 Part 1 – Areas for Improvement in your Knowledge and Skills108 Part 2 – Continuous Improvement Planning Sheet110 II.Cultural Reflections113 III.Observation Form117 Subject 5: Support and Empowerment of Older People136 I.Activity Planning Sheet138 Activity Planning Sheet (Client 1)141 Activity Planning Sheet (Client 2)149 II.Progress Notes157 III.Reflective Journal160 IV.Observation Form175 Subject 6: Deliver Care Services Using a Palliative Approach229 I.Organisational Policies and Procedures231 II.Progress Notes236 III.Reflective Journal239 IV.Observation Form245 Subject 7: Facilitate the Empowerment of People with Disability270 I.Person-Centred Approach272 II.Observation Form277 Subject 8: Home and Community Support288 I.Workplace Project290 Workplace Project (Client 1)294 Workplace Project (Client 2)307 Workplace Project (Client 3)320 II.Observation Form333 Observation Form (Client 1)335 Observation Form (Client 2)344 Observation Form (Client 3)353 Subject 9: Plan and Deliver Service to Clients362 I. Planning, Coordinating, and Delivering Services364 Discussion Notes: Resources and Services 1377 Discussion Notes: Resources and Services 2378 Discussion Notes: Community Support Agency 1381 Discussion Notes: Community Support Agency 2382 Discussion Notes: Respite Carer 1386 Discussion Notes: Respite Carer 2388 II. Monitoring and Evaluating Services390 Discussion Notes 1394 Discussion Notes 2396 Client Feedback Form 1401 Client Feedback Form 2403 III. Risk Assessment and Progress Notes411 IV. Observation Form430 Subject 10: Develop and Maintain Networks and Collaborative Partnerships443 I. Collaboration Opportunities445 II. Information Sharing448 Integrated Project Planning 1450 Integrated Project Planning 2451 III. Reflective Journal452 IV. Collaboration Benefits Survey459 Collaboration Benefits Survey (Supervisor)461 Collaboration Benefits Survey (Client)463 Collaboration Benefits Survey (Support Worker)469 V. SWOT Analysis475 SWOT Analysis 1477 SWOT Analysis 2479 VI. Observation Form481 Skills Workbook Checklist487 To the Student487 To the Assessor489 Task and Evidence Checklist (for Assessor’s Use Only)490 Course Structure Candidates will complete their learning through a practical placement. Within the duration of the course, you will be required to complete 120 hours of workplace-based experience to demonstrate the performance evidence in working within the Ageing Support sector. The CHC43015 Certificate IV in Ageing Support course contains 18 units of competency. These units are divided into 11 subjects: · Subject 1: Support Independence and Well-Being · Subject 2: Provide First Aid* · Subject 3: Manage Aged Care Compliance · Subject 4: Work in Health and Community Sector · Subject 5: Support and Empowerment of Older People · Subject 6: Deliver Care Services Using a Palliative Approach · Subject 7: Facilitate the Empowerment of People with Disability · Subject 8: Support Relationships with Carers and Families · Subject 9: Plan and Deliver Service to Clients · Subject 10: Develop and Maintain Networks and Collaborative Partnerships · Subject 11: Skills Workbook Subjects 1, 3 – 10 focus on the theories and concepts required to prepare you for your Vocational Placement activities. They include assessment activities such as written questions, case studies, role playing activities, and non-workplace projects. The major skills components of the course are assessed via workplace assessment, using the Skills Workbook. The Skills Workbook will provide you with detailed instructions and templates to document your successful completion of each required task. The Skills Workbook is divided into subject components. You are advised to submit each subject as you complete them. IMPORTANT REMINDER: The unit ‘HLTAID003 Provide First Aid’ must be completed prior to your vocational placement start date. The following table indicates which workbooks need to be completed for each unit of competency. If you have any questions as you are working through the learning materials, you can contact your trainer, and they will be more than happy to provide you with guidance. Assessment Items For Each Unit Unit of Competency Workbooks CHC43015 Certificate IV in Ageing Support Skills Workbook 1 2 3 4 5 6 7 8 9 10 11 HLTAAP001 Recognise healthy body systems CHCCCS023 Support independence and well being HLTAID003 Provide First Aid CHCLEG003 Manage legal and ethical compliance HLTWHS002 Follow safe work practices for direct client care CHCDIV001 Work with diverse people CHCAGE001 Facilitate the empowerment of older people CHCCCS011 Meet personal support needs CHCAGE005 Provide support to people living with dementia CHCPAL001 Deliver care services using a palliative approach CHCDIS007 Facilitate the empowerment of people with disability (Not required at Mercury Colleges) CHCCCS025 Support relationships with carers and families CHCADV001 Facilitate the interests and rights of clients Assessment Items For Each Unit (Continuation) Unit of Competency Workbooks CHC43015 Certificate IV in Ageing Support Skills Workbook 1 2 3 4 5 6 7 8 9 10 11 CHCAGE003 Coordinate services for older people CHCCCS006 Facilitate individual service planning and delivery CHCAGE004 Implement interventions with older people at risk CHCPRP001 Develop and maintain networks and collaborative partnerships Separate assessment is conducted for the following units. The records are not in this skills workbook HLTAID003 Provide First Aid HLTHPS006 Assist client with medications HLTHPS007 Administer and monitor medications Vocational Placement To complete the CHC43015 Certificate IV in Ageing Support, a practical placement is required in the aged care sector. Information regarding vocational placement can be found in the Vocational Placement Student Information booklet. The selected vocational placement workplace must be accredited. This ensures that the centre has adequate resources, which includes supervisory staff and equipment to allow you to complete all the assessment tasks required by the course. The supervisor who observes your performance and signs your skills assessment workbook must have a qualification equivalent to or above a CHC43015 Certificate IV in Ageing Support and be in a position of authority to provide you guidance and supervision as you complete your assessments in the workplace. Resources required for assessment include: · Skills Workbook, · Access to the forms and templates that are provided in each activity as needed, · Computer with Internet access with MS Word, Adobe Acrobat Reader, Google Chrome, and · A vocational workplace that will provide access to: Subject 1: · Three (3) aged care clients and their individualised care plans; · Vocational workplace supervisor/s to supervise and confirm your completion of the required tasks included in this subject; · WHS industry guides and other relevant organisation policy, protocols, and procedures; · Workplace equipment and resources normally used by care workers (i.e., as needed: patient hoists, standing lifter, wheelchair, other client assistive devices and mobility aids, and PPE); and · Health management plans, personal healthcare checklists, and personal healthcare diaries, where relevant to the client’s needs. Subject 3: · Work Health and Safety (WHS) industry guides and other relevant organisation policy, protocols, and procedures: · Safe Work Practices · Manual Handling · Infection Control · Workplace to conduct a WHS inspection, and · One (1) WHS meeting/debriefing in the organisation (if not available, see options for task 2 of this subject). Subject 4: · Organisational policies and procedures relating to work practices; · At least two (2) clients and/or colleagues from two (2) different cultural backgrounds; and · Continuous improvement meeting with the supervisor and at least one (1) colleague. Subject 5: · Two (2) clients living with dementia, their families, and or carers; · Two (2) meetings, one for each client, living with dementia that you have been assigned to; · At least three (3) discussions with your supervisor and or colleague(s), as required in the Reflective Journal (See Journal Entries 1, 3, and 6 of this Subject); · At least two (2) clients whom you can provide with personal care support (see Observation Form Items 1 – 10 of this Subject); and · Access to clients and their families and carers that will enable you to perform the items in the Observation Form of this subject (see details in Task 4 of this Subject). Subject 6: · Organisational policies and procedures for the provision of palliative care; · At least three (3) clients receiving palliative care; · At least one (1) discussion with a supervisor and or colleague(s), as required in the Reflective Journal (See Journal Entry 2); and · Access to clients, their families, and carers that will enable you to perform the items in the Observation Form of this subject (see details in Task 4 of this Subject). Subject 7: ( Not required by Mercury Colleges students) Subject 8: · Three (3) different care clients (including access to their care plans and relevant equipment to provide care); · Two (2) different home and community support settings; and · Organisational standards, policies, and procedures. Subject 9: · Workplace documentation, including: · Standards, policies, and procedures for service coordination · Feedback mechanism · Progress notes template · At least two (2) support workers assigned to a client you will be supporting · At least two (2) family members/carers of two (2) different clients availing respite · At least two (2) community support