AppearanceAttitudeCharacterCommunicationsRespect Suppose you are an Air Conditioning Repair Technician for a company that provides service to many clients.When their AC unit goes out in the hot month...

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AppearanceAttitudeCharacterCommunicationsRespect


Suppose you are an Air Conditioning Repair Technician for a company that provides service to many clients.When their AC unit goes out in the hot month of August, they get upset when you cannot provide immediate repairs to their systems.When you do come to help them, their frustration and anger comes out in their behavior toward you.


Using the work ethics terms listed above,write a brief paragraph on how you can communicate with these users to help them overcome their issues and maintain a respectful business relationship.Do you think your appearance will make any difference to the clients?What about your body language?What level of service should you give these clients?Is there a time when you would discuss with your supervisor the issues with these clients?



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Answered Same DayFeb 15, 2021

Answer To: AppearanceAttitudeCharacterCommunicationsRespect Suppose you are an Air Conditioning Repair...

Arunavo answered on Feb 16 2021
129 Votes
Running Head: BUSINESS ETHICS     1
BUSINESS ETHICS         4
WORK ETHICS OF
A TECHNICIAN
Table of Contents
Work Ethics    3
References    4
Work Ethics
Customer satisfaction is one of the important traits in any sales or service, as high-standard customer service will bring the loyalty. In this scenario, the technician team of AC Company could not provide timely repair, which have upset the clients. Therefore, to bring the situation and anger of clients under control, the technician has to appear in clean and well-suited form. This will enhance the self-confidence in the technician, which will help him/ her to handle the angry client, properly (Nagy & Kiss, 2018).
In handling unsatisfied clients, it is important for the technician to carry a positive attitude, because the attitude will guide his/ her thought, behaviour and feelings towards...
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