Assessment 2
Your task:
You are required to source and interpret each of the following types of information about the tourism and travel industry relevant to your area of training or studies. The details you source for each question need to be clearly presented to enable you to share this information with your colleagues in a presentation or as a newsletter.
1. current and emerging products and services
2. current issues and relationship between other related industries
3. career opportunities
4. compliance issues and quality assurance
5. new products, technology, techniques and services
6. work ethic required to work in the industry
1.
Current and emerging products and services
Go to the following websites and identify the latest trends in tourism and travel. Research the trends and summarise them.
http://www.frommers.com/slideshows/848073-what-will-be-the-top-trends-in-travel-in-2016-our-predictions
http://www.traveltalkmag.com.au/smart-business/top-aussie-travel-trends-for-2016
http://www.au.fcm.travel/news-hub/white-papers/2016-trends-corporate-hotels-and-ground-travel
Better prices for transportation – lowering fuel prices are transferring to ticket prices. New low cost airlines offering competitive rate.
River cruises increasing in popularity – replacing bus tours and other multi-stop tours due to comfort and ease of maintaining lodging.
Sharing economy impacting traditional business – AirBnB, Uber and other examples are forcing traditional businesses to offer other alternatives or become more flexible
Family travel – as “baby boomers” retire, more money is being spent on travel for the entire family. Hotels and other providers are offering new products in response
Wellness travel – more people seeking individual based travel with a component based on mental and physical wellbeing
Experiential/immersive travel – travel options which allow people to engage with activities rather than traditional sightseeing; “live like a local”
Weak dollar impacting international travel with a shift to domestic, and new destinations being explored
Change in service to a more personalised experience
Focus on sustainability, with products incorporating sustainability and environmental initiatives
Flexibility in check-in, check-out times and other service provisions
2.
Current issues / and relationship between other related industries
Go to the link below and access the summaries on pages 20 and 28 in the document. What are the key issues listed in each summary on these pages?
3.
Career opportunities
Go to the weblink below and identify the career paths available in the tourism or travel sector you are training or working. If none apply, select the career paths for “Front Office”
4.
Compliance issues and quality assurance
a. Go to the United Voice website and list the type of advice you could obtain on your rights in the workplace:
http://www.unitedvoice.org.au/get-advice
Key information includes the following aspects and links to specific websites:
b. Go to the Australian Tourism Accreditations Program website and take a look at the “Accreditation program. What are the benefits? And what does it require from a business in terms of compliance and quality provisions?
http://www.atap.net.au/industry/cb_pages/accreditation.php
5.
New products, technology, techniques and services
Go to the following website and explore 3 new technologies that impact on or will change the Tourism and travel industry at present:
https://www.theguardian.com/media-network/2016/feb/29/technology-internet-transformed-travel-industry-airbnb
6.
Work ethic required to work in the industry
On your own initiative, choose an industry magazine, talk to professionals in the industry, visit a library, see a job agency or similar and research the work ethic required to work in the Tourism and Travel industry (sector or department of your choice). Provide sufficient information that covers all aspects typically expected in the industry.
7.
Summary
How can you use the information you have gathered in questions 1-6 in a workplace in the Tourism and Travel industry? Which of the information can be used to improve your skills and performance in the workplace? How?