XXXXXXXXXXAssessment Cover Sheet Student name: Student ID:​ Student email: Phone: Course name: Diploma of Hospitality Management​ Course code: SIT50416 Unit of competency code:SITXGLC001 Unit of...

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XXXXXXXXXXAssessment Cover Sheet

Student name:Student ID:​
Student email:Phone:
Course name: Diploma of Hospitality Management​Course code: SIT50416
Unit of competency code:SITXGLC001Unit of competency Name:Research and comply with regulatory requirements
Task Number:Trainer name:

●I declare that the work contained in this Assessment Task is my own, except whereacknowledgement of sources is made. I keep copy of these assignment submitted for my record.

●I have read the BIT’s Plagiarism Policy and Procedures.

●I understand the consequences of engaging in plagiarism and collusion.

Student signature:

Date:

Please note: You are advised to keep a copy of all your work submitted to the institute.

For office use only:

Date received from student:

Nameand signature of Trainer/Assessor:

✂----------------------------------------------------------------- XXXXXXXXXXXXXXXXXXXXStudent Receipt (to be completed by BIT staff only)

Unit(s) of competency (code and name):

SITXGLC001​Research and comply with regulatory requirements

Student name:

Student ID:

Staff member signature:

Date:

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ASSESSMENTSUMMARY /COVER SHEET

This form is to be completed by the assessor and used as afinal record of studentcompetency.

All student submissions including any associated checklists (outlined below) are to be attached to this cover sheet before placing on the students file.

Student results are not to be entered onto the StudentManagementDatabase unless all relevant paperwork is completed and attached to this form.

Student Name:

Student ID No:

Final Completion Date:

Unit Code:

SITXGLC001

Unit Title:

Research and comply with regulatory requirements

Please attach the following documentation to this form

Result

S = Satisfactory

NS = Not Satisfactory

NA = Not Assessed

Reassessment

S = Satisfactory

NS = Not Satisfactory

NA = Not Assessed

Assessment 1

●WrittenReportattached

●Checklistattached

S | NS | NA

S | NS | NA

Assessment 2

●6 xPolicy & Procedureattached

●Checklistattached

S | NS | NA

S | NS | NA

Assessment3

●Training session observed

●Checklistattached

S | NS | NA

S | NS | NA

Assessment4

●APRA AMCOS Application attached

●Liquor License Application attached

●Checklistattached

S | NS | NA

S | NS | NA

Assessment5

●WrittenAssessment

S | NS | NA

S | NS | NA

Final Assessment Result for this unit

C / NYC

Assessor Notes:(inclusive of reassessment, reasonable adjustment, further opportunities for gap training etc.):______________

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Student Declaration:Ideclare that I have been assessed in this unit, and I have been advised of my result. I also am aware of my appeal rights.

Name:​____________________________

Signature:​____________________________

Date:​____/_____/_____

Assessor Declaration:I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.I further declare that this assessment has been checked and is free from plagiarism

Name:​____________________________

Signature:​____________________________

Date:​____/_____/_____

Administrative use only

Entered onto Student Management Database

●________________

Date

Initials

Assessment Resource Summary

Unit Details

SITXGLC001 ​Research and comply with regulatory requirements

Assessment Type

This is asummative assessment, which requires each student to have adequate practice prior to undertaking this assessment

Assessment Methods

Projects

Assessment1

(Written research report)

Assessment2

(Policies and Procedures)

Observation

Assessment3

(Implement Policies and Procedures)

Written Assessment

Assessment4

(Complete compliance documentation)

Assessment3

(Written Assessment)

Unit Summary
This unit describes the performance outcomes, skills and knowledge required to comply with laws and licensing requirements for specific business operations. It requires the ability to access and interpret regulatory information, determine scope of compliance, and develop, implement and continuously reviewand update policies and practices for business compliance.The unit applies to regulatory requirements for day-to-day business operations in all tourism, travel, hospitality and event sectors and to special requirements for one-off events.It applies tosenior personnel who operate independently or with limited guidance from others and who are responsible for making a range of operational business and regulatory compliance decisions.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

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Summative Assessment - Assessor Instructions

It is important thatinconducting assessment, the assessor undertakes the following:

Prior to conducting the assessment

•Read the assessment tasksas detailedthroughout this document•Contextualise the task (and checklist) to ensure it reflects the students working environment. (Be sure to check with the mapping document to ensure any contextualisation still covers the unit requirements)•Read the assessor instructions and checklist prior to commencing the assessment•Ensure theassessment environmentis suitable for the parameters of the task, to ensure the students will have an appropriate opportunity to demonstrates their skills•Make suitable modifications to theassessment environment (if required),to allow all tasks to be observed•Ensure the student is allocated the appropriate time and resources for the task•Advise the student prior to conducting the assessment of:owhat will occur throughout the assessment processowhen the assessment will occurothe level of competency expected(review the checklist or the criteria for the task to ensure the student understands the assessment process and the expectations)othe RTOreasonable adjustment process and offer adjustment for any students needing assistanceothe RTOre-assessment and appeals process•You should not tell the student how to undertake the task, as it would lead the student and render the assessment process invalid. The student should have been taught "How" to perform each task during the training stage, and is expected to know this prior to commencing the assessment.•Do not give the student a copy of the Assessor Checklist or Sample Answers prior to the assessment. The student instructions provide appropriate detail for the student on the expected level of competency for each task.

Conducting the assessment

•Establish and oversee the evidence gathering process to ensureitremains valid, reliable, fair and flexible•Advise the student when to commence the assessment•Observe the student undertake the tasks as outlined•Record your observations in the assessor checklist•Where a checklist point is not observed due to an inappropriate environment,or for a reason outside the students control, modify the scenario to allow the student an opportunity to perform the associated task•Where a checklist point is not appropriate, write "N/A" in the space provided•Incorporate allowable adjustments to the assessment procedure without compromising the integrity of the assessment. Be sure to makeappropriatenotations on the assessment checklist to explain any variances to the assessment process (such as probing questions, alterations to assessment environment,etc) to ensure the assessment process is transparent (and the assessment remains Valid)•Gather supporting documentation where available and appropriate (as evidence)•Do not interfere with the assessment unless thestudent’sactions impose a risk to themselves or anyone else. In the event that the actions of the student impact on the safety of any person - you are to immediately cease the assessment and take actions to reduce the identified risk.•If a student performs an action incorrectly, mark it as such. Record what you see, not what you want to see.•Once the assessment is complete, advise the student that the assessment has ceased, and record your comments in the sections provided.

Makingand recordingthe decision

•The student needs to be deemedsatisfactory in all assessmentsto gain competency.•You are to providefeedback*to the studenton their performance and/or the outcome from their assessment (whether satisfactory or not yet satisfactory)•If a studenthas been assessed as "NotYetSatisfactory"on their performance in an assessment they should be offered information about the appeal process and/or a reassessment opportunity.•Re-assessments:oRe-assessments are to be undertaken on a different date. This is to allow an opportunity for the student to undergo further training as required, and to ensure the student is assessed on their ability to demonstrate their actual skills and knowledge - not just their ability to answer questions / perform actions based on immediate advice of the assessor.oWhen undertaking observation based re-assessments, students must perform the full task that relates to the observation. This means if a student undertakes an observation and is marked not satisfactory on one or more points within the observation, they mustperform the task again in full.oIf a student has been marked as satisfactory on any full observation task, they are not required to be re-assessed on that task again.oWritten assessments (if applicable). Students are only required to be re-assessed onthe questions relating to the topic they answered incorrectly in the initial assessment. For example, if the student answered Q1, 2, 3 correctly, but answered Q4+5 incorrectly; then they must be re-assessed on Q4+5 on a later date•Using the evidence gathered and the rules of evidence (validity, reliability, sufficiency, currency and authenticity) determine the final outcome for the student.If you are in doubt, gather further evidence to help guide your decision.•Assess the students on what youobserveduring the assessment period, not ontheiractions before or after the assessment.•If you are marking the student NYC, ensure you outline why you have made this decision, and provide advice on how the student can improve their skills / knowledge prior toreassessment;or if the re-assessment opportunities have lapsed,provideadvice on appeals and or re-enrolment.•Record the assessment results onto the Assessment Summary / Cover Sheet, ensuring each section is complete•Attach all evidence (projects / checklists / tests,etc.) to this form.•Submit the completed Assessment Summary/ Cover sheet and associated evidence for processing as per your RTO procedures

Providing feedback

•Provide constructive feedback to the student on their performance during the assessment period. Do not make any comments on actions undertaken prior or after the assessment period.•Provide the student with:oTheir assessment resultoClear and constructive feedback based on the assessment decisionoThe reasons underpinning your assessment decisionoInformation on ways of overcoming any identified gaps in competency revealed by the assessment the opportunity to discuss the assessment process and outcome information on reassessment and the appeals processes.oAn opportunity for reassessment if appropriate or requested by the candidateoInformation on appeal process as applicable to your organisation

ASSESSMENT 1 – STUDENT INFORMATION

This information is to be handed to each student to outline the assessment requirements

Your employer is looking to open a new restaurant that will be located within the CBD. The restaurant will offer in-house dining only for their customers.

Your employer has never run a business before, but has worked as a head chef for over 5 years in 2 different restaurants.Your employer has asked you to research the regulatory requirements that would apply to the business, and toprovide adetailedreport that outlineseach aspect outlined below. These include:

•Anti-discrimination, especially provisions for equal employment opportunity (EEO) and harassment•Australian Consumer Law (ACL) especially provisions for refunds, exchanges and cancellations, terms and conditions of quotations and consumer contracts•Contracts•Employer superannuation contributions•Fair Work Act 2009,especially provisions for National Employment Standards (NES)/ Workplace Relations•Local community protection, especially provisions for land management and access and protecting the lifestyle of neighbouring residents/Environmental protection especially provisions for environmental hazard identification, use of minimal impact practices and reporting of incidents•Taxation•Public liability and duty of care•Work health and safety•Workers’ compensation, especially provisions for injury reporting and occupational rehabilitation•Copyright Act 1968•Food safety / Food Standards Australia New Zealand Act 1991•Liquor licensing, especially as it relates to the responsible service of alcohol•Privacy Act 1988

For each regulatoryoutlined aboverequirement, you are to outline:

•key objectives•key practices that are prohibited by the law•auditing and inspection regimes•main consequences of non-compliance•need to apply for and maintain business or occupational licensing and associated mandatory training and certification requirements•requirements for record keeping and acceptable record keeping mechanisms•statutory reporting requirements for businesses•key business insurances required•adherence to mandatory codes of conduct enshrined in legislation•requirements to develop and implement plans, policies, codes of conduct or incorporate certain business practices•rights and responsibilities of employees and employers•other specific action that must be taken for legal compliance

Your report must be written so that it is easy to understand. It is recommended that you start a new page for each regulatory requirement.

For each regulatory requirement outlined above you must outline where you sourced your information from. Your sources may include, but are not limited to:

•local, state, territory or commonwealth government departments or regulatory agencies•industry associations•plain English documentation that explains the operational requirements of legislation•computer data•the internet•discussions with experienced industry personnel•industry accreditation operators; associations and organisations; developers of codes of conduct or ethics; journals; seminars•lawyers•networking with colleagues or suppliers•libraries•media•personal observations and experience•reference books•training courses•unions

This report is due on: ____________________________

Assessor Instructions:

•This assessment is very comprehensive. Each student must describe 12 different points for 14 different regulations. This equates to approximately 168+ answers to be provided.

•As such, each student will submit a report that will be at least14 pageslong.

•A very comprehensive checklist is provided with this assessment that outlines each specific aspect that must be covered. In the event that a student has not covered all required aspects, you are to advise the student where additional information is required and ask them to resubmit.

•A student information checklist has NOT been provided with this assessment as the Student Instructions provide adequate information for the student to perform the task.

•You will need to allow at least 45 minutes per student to comprehensively assess each submission

•This assessment must be completed prior to the student undertaking Assessment 2

In setting up thisassessment, please:

1.Set a date for this assessment and advise students of the topic.

2.Hand out and explain the Student Information Form and allow opportunities for the student ask questions

3.Assess the candidates’ submissions / observations using the following checklist

ASSESSMENT1– ASSESSOR INSTRUCTIONS

These instructions must be followed when assessing the student in this unit. The checklist on the following pageis to be completed for each student. Please refer to separate mapping documentfor specific details relating to alignment of this task to the unit requirements.

Each student has been given the following brief:

“Your employer is looking to open a new restaurant that will be located within the CBD. The restaurant will offer in-housedining only for their customers.

Your employer has never run a business before, but has worked as a head chef for over 5 years in 2 different restaurants. Your employer has asked you to research the regulatory requirements that would apply to the business, and to provide a detailed report that outlines each aspect outlined below. These include:

•Anti-discrimination, especially provisions for equal employment opportunity (EEO) and harassment•Australian Consumer Law (ACL) especially provisions for refunds, exchanges and cancellations, terms and conditions of quotations and consumer contracts•Contracts•Employer superannuation contributions•Fair Work Act 2009, especially provisions for National Employment Standards (NES) / Workplace Relations•Local communityprotection, especially provisions for land management and access and protecting the lifestyle of neighbouring residents / Environmental protection especially provisions for environmental hazard identification, use of minimal impact practices and reportingof incidents •Taxation•Public liability and duty of care•Work health and safety•Workers’ compensation, especially provisions for injury reporting and occupational rehabilitation•Copyright Act 1968•Food safety / Food Standards Australia New Zealand Act 1991•Liquor licensing, especially as it relates to the responsible service of alcohol•Privacy Act 1988

For each regulatory outlined above requirement, you are to outline:

•key objectives•key practices that are prohibited by the law•auditing and inspectionregimes•main consequences of non-compliance•need to apply for and maintain business or occupational licensing and associated mandatory training and certification requirements•requirements for record keeping and acceptable record keeping mechanisms•statutory reporting requirements for businesses•key business insurances required•adherence to mandatory codes of conduct enshrined in legislation•requirements to develop and implement plans, policies, codes of conduct or incorporate certain business practices•rights and responsibilities of employees and employers•other specific action that must be taken for legal compliance

Your report must be written so that it is easy to understand. It is recommended that you start a new page for each regulatory requirement.

For each regulatory requirement outlined above you must outline where you sourced your information from. Your sources may include, but are not limited to:

•local, state, territory or commonwealth government departments or regulatory agencies•industry associations•plain English documentation that explains the operational requirements of legislation•computer data•the internet•discussions with experienced industry personnel•industry accreditation operators; associations and organisations; developers of codesof conduct or ethics; journals; seminars•lawyers•networking with colleagues or suppliers•libraries​media​personal observations and experience​reference books•training courses​unions"

Assessor Instructions:

•This assessment is very comprehensive. Each student must describe 12 different points for 14 different regulations. This equates to approximately 168+ answers to be provided.•As such, each student will submit a report that will beat least14 pages long.•A very comprehensive checklist is provided with this assessment that outlines each specific aspect that must be covered. In the event that a student has not covered all required aspects, you are to advise the student where additional information is required and ask them to resubmit.•A student information checklist has NOT been provided with this assessment as the Student Instructions provide adequate information for the student to perform the task.•You will need to allow at least 45 minutes per student to comprehensively assess each submission•This assessment must be completed prior to the student undertaking Assessment 2

This assessmenthas been contextualised for classroom based training (simulation):

Simulation is a form of evidence gathering that involves the candidate in completing or dealing with a task, activity or problem in an off-the-job situation that replicates the workplace context. Documented definitionsstate "Simulations vary from recreating realistic workplace situations such as in the use of flight simulators, through the creation of role plays based on workplace scenarios to the reconstruction of a business situation on a spreadsheet. In developing simulations, the emphasis is not so much on reproducing the external circumstance but on creating situations in which candidates are able to demonstrate:

▪technical skills▪underpinning knowledge▪generic skills such as decision making and problem solving▪workplace practices such as effective communication "oIn conducting training and assessment in a simulated workplace environment, trainers and assessors must make sure that the simulated environment gives the learner the opportunity to meet the following critical criteria:▪Quality – The work is of the standard requiredfor entryinto the industry.▪Productivity – The work is performed within a timeframe appropriatefor entryto the industry.▪Safety – The work is performed in a manner that meets industry safety standards.oEach assessment has taken the following aspects into consideration, to ensure any simulations provide for integrated assessment of competence. This includes:▪performing the task (task skills)▪managing a number of tasks (task management skills)▪dealing with workplace irregularities such as unexpected problems, breakdowns and changes in routine (contingency management skills)▪fulfilling the responsibilities and expectations of the job and workplace, including working with others (job/role environment skills)▪transferring competencies to new contextsoAssessment activities must be realistic and reasonable in terms of scale. Assessment conducted under simulated conditions should reflect those typically found in the workplace. Where appropriate to the UOC, simulated environment should allow the learner to:▪deal with typical customers, including difficult customers and diverse types of customers▪use facilities, equipment and materials that meet current industry standards▪plan and prioritise multiple tasks to meet deadlines▪experience the typical workflow for the industry▪require adherence to service standards, workplace procedures,health and safety requirements▪work with others as part of a team▪consider constraints and pressures met in the workplace, e.g. budget, time, availability of resourcesoIf a simulated workplace is used, it must allow for distractions such as background noises, ringing telephones, interruptions, etc. As this is aHospitalityunit, a simulated environmentmust include a fully operational kitchen for food preparation, with real food, and equipment. Each student must dress appropriately and professionally inline with workplace standards. oFor each assessment, you are not to interfere. In the event that the assessment is activities will impact on the safety of a student or bystander, the assessment must be stopped immediately

ASSESSMENT 1 – ASSESSOR CHECKLIST

This checklist is to be used when assessing the students in the associated task. This checklist is to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

Please complete below

Student Name:

Student ID No:

As a minimum, does the students report include:

Satisfactory

Anti-discrimination laws / EEO

•Key Objectives
oMaintain workplaces that are free from all forms of unlawful discrimination and harassment

●Yes●No

oProviding programs to assist members of EEO groups to overcome past or present disadvantages

●Yes●No

Comment:

•Key practices prohibited by law
oDiscrimination due to race, colour, sex, sexual preference, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction or social origin

●Yes●No

oAdverse actions including dismissing an employee

●Yes●No

oAdverse actions including injuring anemployee in their employment

●Yes●No

oAdverse actions including altering an employee’s position to their detriment

●Yes●No

oAdverse actions including discriminating between one employee and other employees

●Yes●No

oAdverse actions including refusing to employ a prospective employee

●Yes●No

oAdverse actions including discriminating against a prospective employee on the terms and conditions in the offer of employment

●Yes●No

Comment:

•Auditing and inspection regimes
oThere is no auditingregime embedded in this law. Inspections are reactive – not proactive

●Yes●No

•Main consequence of non-compliance
oThe employer can be held Vicariously Liable for breaches by employees or agents, known

●Yes●No

oPenalties include fines and imprisonment

●Yes●No

•Licensing requirements
oThere are no licensing requirements for this law

●Yes●No

•Statutory reporting requirements
oThere are no statutory reporting requirements for this law

●Yes●No

Comment:

•Key business insurances required
oRequirement for WorkCover policy for all employees

●Yes●No

•Relevant codes of conduct enshrined in legislation
oNone specifically mentioned, refer to rights and responsibilities of employees and employers

●Yes●No

Comment:

•Policy, procedures, plans, code of conduct requirements to be developed and implemented
oP&P to cover discrimination and harassment

●Yes●No

oP&P to cover staff modelling behaviour consistent with above

●Yes●No

oP&P to cover all aspects of employment including leave, return to work, etc.

●Yes●No

oP&P to include need for ongoing training

●Yes●No

oOrganisations must have accessible premises and equipment

●Yes●No

Comment:

•Rights and responsibilities of employees
ohave a workplace free from discrimination,harassment or bullying

●Yes●No

oto recognise the skills and talent of other staff members,

●Yes●No

oact to prevent harassment and discrimination against others in your workplace,

●Yes●No

oto respect differences among colleagues and customers suchas cultural and social diversity

●Yes●No

oto treat people fairly (don’t discriminate against or harass them).

●Yes●No

Comment:

•Rights and responsibilities of employers – ensure staff have:
oa workplace that is free from unlawful discrimination and harassment,

●Yes●No

ofair practices and behaviour in the workplace,

●Yes●No

ocompetitive merit-based selection processes for recruitment or promotion,

●Yes●No

otraining and development that enables staff to be productive in your work and topursue a career path,

●Yes●No

oequal access to benefits and conditions including flexible working arrangements, and

●Yes●No

ofair processes to deal with work-related complaints and grievances.

●Yes●No

Comment:

Australian Consumer laws

•Key Objectives
oThe Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include consumer’s rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service.

●Yes●No

oTo protect consumers from scans, unsafe products and unfair treatment from businesses

●Yes●No

Comment:

•Key practices prohibited by law
oMaking false or misleading statements

●Yes●No

oNot offering refund or exchange for products that are faulty, do not match description, or do not do what was explained

●Yes●No

oProvision of unfair contract terms

●Yes●No

oNot providing consumer guarantees

●Yes●No

oProviding unsafe products

●Yes●No

•Auditing and inspection regimes
oReport and react regime

●Yes●No

•Main consequence of non-compliance
oPenalties up to $220,000 for individuals and $1.1 million for body corporates

●Yes●No

oCivil penalties such as injunctions, damages, compensation orders, corrective advertising orders, etc.

●Yes●No

•Relevant codes of conduct enshrined in legislation
oRefer to guides published on www.consumerlaw-staging.tspace.gov.au

●Yes●No

•Policy, procedures, plans, code of conduct requirements to be developed and implemented
oRefund, exchange or replacement policy

●Yes●No

oAdvertising policy and procedure

●Yes●No

Comment:

•Rights and responsibilities of employees
oTo follow organisational policy and procedures

●Yes●No

•Rights and responsibilities of employers:
oTo provide refund or exchange where:
oAn item is faulty

●Yes●No

oIt doesn't match the description

●Yes●No

oIt doesn't do what the salesperson said it would

●Yes●No

oIt doesn't do what I asked for

●Yes●No

oIt doesn't match the sample, demo or description

●Yes●No

oEnsure any replacements are for goods of the same value, or from goods that are the same as original

●Yes●No

oTo assist in returning goods to store if the process incurs a significant cost to the customer

●Yes●No

oTo allow for cancelations where there is a major failure within the service

●Yes●No

oTo ensure all terms and conditions of quotations / contracts are disclosed prior to finalising the sale

●Yes●No

oTo comply with all terms and conditions of quotations / contracts

●Yes●No

oTo allow for contracts to be terminated when terms and conditions are breached

●Yes●No

•Other specific action required for legal compliance
oCovered above

●Yes●No

Comment:

Contracts (Under Australian Consumer Law)

•Key Objectives
oTo mandate fair contract terms for consumer contracts, including those on websites where the consumer presses “I agree”

●Yes●No

•Key practices prohibited by law
oNot disclosing upfront the payment price to the consumer

●Yes●No

oNot providing information on terms and conditions of contract prior to signing

●Yes●No

oNot maintaining transparency

●Yes●No

oNot providing the contract as a whole

●Yes●No

oOnly providing terms for one party (not the other) to cancel a contract

●Yes●No

oNot providing fair terms (such as penalising one party for a breach, but not the other)

●Yes●No

Comment:

•Auditing and inspection regimes
oReactive and responsive inspections

●Yes●No

•Main consequence of non-compliance
oCivil litigation that may result in contracts being cancelled and repayment

●Yes●No

oPotential fines

●Yes●No

•Key business insurances required
oInsurances as outlined in the contract terms

●Yes●No

•Relevant codes of conduct enshrined in legislation
oCodes and best practices found at consumerlaw-staging.tspace.gov.au

●Yes●No

•Policy, procedures, plans, code of conduct requirements to be developed and implemented
oPolicy and procedure on contract inclusions

●Yes●No

•Rights and responsibilities of employees
oTo process customer contractsin accordance with organisations policies and procedures

●Yes●No

oTo respect and comply with contract specifications

●Yes●No

•Rights and responsibilities of employers
oTo ensure contracts are fair and transparent

●Yes●No

oTo provide upfront payment details to consumers

●Yes●No

oTo provide contracts as a whole

●Yes●No

•Other specific action required for legal compliance
oCovered above

●Yes●No

Comment:

Employer Superannuation Schemes

•Key Objectives
oThe Superannuation Guarantee (Administration Act) regulates compulsory employer superannuation contributions

●Yes●No

•Key practices prohibited by law
oWithholding of superannuation payments

●Yes●No

oNot paying superannuation to entitled staff members

●Yes●No

oLate payment of superannuation payments

●Yes●No

oPayment of superannuation payments to a non-superannuation fund

●Yes●No

•Auditing and inspection regimes
oATO monitors

●Yes●No

•Main consequence of non-compliance
oFines to employer

●Yes●No

oImpact or loss of income to staff

●Yes●No

•Licensing requirements
oNo license, but must be registered with approved superannuation funds

●Yes●No

•Statutory reporting requirements
oLodgement of Superannuation Notification Forms to ATO

●Yes●No

•Policy, procedures, plans,code of conduct requirements to be developed and implemented
oNew employee / induction policy / procedure that obtains superannuation details per employee

●Yes●No

oPayroll policy and procedures

●Yes●No

•Rights and responsibilities of employees
oTo register with a superannuation fund

●Yes●No

oTo advise their employer of their superannuation fund

●Yes●No

oTo be paid 9.5% superannuation

●Yes●No

oTo be advised of when and where their superannuation is paid

●Yes●No

oTo have their superannuation paid into their superannuation account at least quarterly

●Yes●No

•Rights and responsibilities of employers
oTo make 9.5% superannuation payments to a designated superannuation fund at least every 3 months

●Yes●No

oTo pay superannuation to all employees except those earning less than $450 per month, under 18 or over 70

●Yes●No

oTo advise employees of when superannuation payments were made, the amount and where they were deposited to

●Yes●No

•Other specific action required for legal compliance
oNil

●Yes●No

Comment:

Fair Work Act (NES) / Workplace Relations

•Key Objectives
oTo protect the minimum working standards for employees

●Yes●No

oTo educate employers of the Minimum Employment Standards

●Yes●No

•Key practices prohibited bylaw
oNot paying at least minimum award wage

●Yes●No

oNot paying superannuation

●Yes●No

oNot following 13 NES

●Yes●No

•Auditing and inspection regimes
oATO audits

●Yes●No

•Main consequence of non-compliance
oProsecution

●Yes●No

oFinancial penalties (penalty units)

●Yes●No

•Licensing requirements
oPAYG registration

●Yes●No

•Statutory reporting requirements
oGroup certificates to be provided to employees within 2 weeks of EOFY

●Yes●No

oPAYG Summary to be lodged monthly or quarterly

●Yes●No

oATO to be advised of PAYG summary at EOFY

●Yes●No

Comment:

•Key business insurances required
oWork Cover

●Yes●No

•Policy, procedures, plans, code of conduct requirements to be developed and implemented
oDetailed employment policy andprocedures

●Yes●No

oHR Policy and Procedures relating to employee conditions of employment

●Yes●No

oP&P relating to dissemination of entitlement related information

●Yes●No

•Rights and responsibilities of employees
oTo receive payment of at leastFederal Minimum Wage for work

●Yes●No

oTo work agreed hours

●Yes●No

oTo receive cumulative annual leave (4 weeks p/a – permanent employees pro-rata)

●Yes●No

oTo receive cumulative personal leave at no less than 10 days personal / carers, 2 days compassionate, and 2 days unpaid carers need as required (permanent employees pro-rata)

●Yes●No

oUp to 52 weeks unpaid parental leave to permanent employees who have worked at least 12 continuous months

●Yes●No

•Rights and responsibilities of employers
oTo provide the minimum 10 National Employment Standards entitlements including

●Yes●No

▪Maximum weekly hours

●Yes●No

▪Requests for flexible working arrangements

●Yes●No

▪Parental leave and related entitlements

●Yes●No

▪Annual leave

●Yes●No

▪Personal carers leave and compassionate leave

●Yes●No

▪Community service leave

●Yes●No

▪Long service leave

●Yes●No

▪Public holidays

●Yes●No

▪Notice of termination and redundancy pay

●Yes●No

▪Fair Work Information Statement

●Yes●No

•Other specific action required for legal compliance
oCovered above

●Yes●No

Comment:

Local Community Protection / Environmental Protection

•Key Objectives
oTo protect local environment

●Yes●No

oTo maintain the lifestyle of neighbouring residents

●Yes●No

•Key practices prohibited by law
oExcessive noise

●Yes●No

oWaste disposal

●Yes●No

oPatrons causing a nuisance to neighbours

●Yes●No

oUnauthorised disposal of waste

●Yes●No

oPolluting environment such as tipping oil down sink

●Yes●No

oUnauthorised disposals of hazardous materials

●Yes●No

•Auditing and inspection regimes
oReactive audits by council or EPA

●Yes●No

•Main consequence of non-compliance
oMonetary penalties / infringement notices

●Yes●No

oImpounding of assets

●Yes●No

•Licensing requirements
oPermits for signage, outdoor seating, liquor licensing,

●Yes●No

•Relevant codes of conduct enshrined in legislation
oMinimum Environmental Impact Practices

●Yes●No

•Policy, procedures, plans, code of conduct requirements to be developed and implemented
oEvent management policy and procedures

●Yes●No

oOperational management policy and procedures

●Yes●No

oWaste disposal policy and procedures

●Yes●No

•Rights and responsibilities of employees
oTo follow organisations policy and procedures

●Yes●No

oTo respect the environment and not take actions to damage it (such as tipping fryer oil down sink)

●Yes●No

•Rights and responsibilities of employers
oTo follow license conditions such as Liquor License

●Yes●No

oTo ensure patrons do not cause a disturbance to neighbours on departure

●Yes●No

oTo provide adequate parking and amenities to cater for customer numbers

●Yes●No

oTo dispose of hazardous substances correctly

●Yes●No

oTo use minimal impact practices where possible

●Yes●No

oTo report environmental incidents on occurrence

●Yes●No

Comment:

Taxation

•Key Objectives
ocollecting revenue

●Yes●No

oadministering the goods and services tax (GST) on behalf of the Australian states and territories

●Yes●No

ogoverning a range of programs which result in transfers and benefits back to the community

●Yes●No

oadministering the major aspects of Australia’s superannuation system

●Yes●No

ocustodian of the Australian Business Register

●Yes●No

•Key practices prohibited by law
oNot keeping sound financial records

●Yes●No

oCash in hand receipts

●Yes●No

oCash in hand staff employment or payments

●Yes●No

oNon-lodgement of required documents

●Yes●No

•Auditing and inspection regimes
oTargeted audits by ATO

●Yes●No

oData matching / automatic audits by ATO

●Yes●No

•Main consequence of non-compliance
oFines / repayment requirements

●Yes●No

oProsecution (for serious fraud cases)

●Yes●No

•Licensing requirements
oGST Registration

●Yes●No

oPAYG registration

●Yes●No

•Statutory reporting requirements
oBAS lodgement monthly or quarterly

●Yes●No

oPAYG Statement lodged monthly or annually

●Yes●No

oTax return lodged annually

●Yes●No

•Key business insurances required
oWork Cover

●Yes●No

•Policy, procedures, plans, code of conduct requirements to be developed and implemented
oStrong financial record keeping policies and procedures

●Yes●No

oRegister of ATO lodgement schedule

●Yes●No

•Rights and responsibilities of employees
oTo record all sales and issue receipts to every customer

oTo keep a record and receipts for all purchases

●Yes●No

•Rights and responsibilities of employers
oTo keep sound financial records for the business

●Yes●No

oTo ensure records explain all transactions, are in writing and are in English

●Yes●No

oTo lodge BAS, PAYG Statements, Tax Returns, FBT returns (etc.) on time

●Yes●No

oTo pay amounts owing by due date

●Yes●No

oTo keep records including receipts (proof) for 5 years minimum

●Yes●No

•Other specific action required for legal compliance
oCovered above

●Yes●No

Comment:

Public Liability / Duty of Care

•Key Objectives
oTo protect individuals financially in the event of injury caused by a faulty product (food poisoning), injury (such as slip of falls)

●Yes●No

oTo take all steps reasonably practicable to ensure the safety of people within your workplace

●Yes●No

•Key practices prohibited by law
oNot taking reasonable care to protect the safety of consumers or individuals using premises or goods

●Yes●No

oNot ensuring goods are safe and fit for use / eating

●Yes●No

oNot maintaining a safe environment including warning signage for individuals

●Yes●No

Comment:

•Auditing and inspection regimes
oReactive reporting

●Yes●No

•Main consequence of non-compliance
oCivil Litigation – financial reimbursements for medical costs, lost income, pain and suffering as well as ongoing rehabilitation help

●Yes●No

•Key business insurances required
oPublic Liability Insurance for business

●Yes●No

•Relevant codes of conduct enshrined in legislation
oDuty of care is embedded within

●Yes●No

•Policy, procedures, plans, code of conduct requirements to be developed and implemented
oP&P Hazard and risk assessments

●Yes●No

oP&P Dealing with injuries

●Yes●No

•Rights and responsibilities of employees
oTo take all reasonable actions / care to ensure the safety for people entering and using your premises

●Yes●No

oTo ensure actions are not negligent

●Yes●No

•Rightsand responsibilities of employers
oTo take all reasonable actions / care to ensure the safety for people entering and using your premises

●Yes●No

oTo ensure actions are not negligent

●Yes●No

oTo ensure the safety of all persons using

●Yes●No

Comment:

Work Health and Safety

•Key Objectives
oTo provide a framework to ensure the safety and wellbeing of workers, and others that may be negatively affected by the work activities conducted by a business or undertaking is protected.

●Yes●No

oTo provide training and information to businesses and employers on WHS practices

●Yes●No

•Key practices prohibited by law
oProviding an unsafe workplace

●Yes●No

oNot consulting with workers

●Yes●No

oNot reporting notifiable incidents

●Yes●No

oNot providing training

●Yes●No

oDirecting employees to undertake unsafe work practices

●Yes●No

•Auditing and inspection regimes
oUnannounced workplace inspections

●Yes●No

•Main consequence of non-compliance
oInjury or death

●Yes●No

oFines / Infringement Notices

●Yes●No

oProsecutions including imprisonment

●Yes●No

•Licensing requirements
oWork-Cover license

●Yes●No

oTickets subject to employment

●Yes●No

•Statutory reporting requirements
oNotifiable incidents

●Yes●No

oWorkCover reporting for fees

●Yes●No

oWorkCover reporting for fees

●Yes●No

•Key business insurances required
oWork-Cover registration

●Yes●No

•Relevant codes of conduct enshrined in legislation
oCodes of conduct provided in state work safety authority

●Yes●No

Comment:

•Policy, procedures, plans, code of conduct requirements to be developed and implemented
oEmergency plans and procedures

●Yes●No

oRisk management procedures

●Yes●No

oChemical and hazardous substance handling procedures

●Yes●No

oManual handling procedures

●Yes●No

oSecurity procedures (including cash, documents, equipment, keys and people)

●Yes●No

oIncident / Accident reporting procedures

●Yes●No

oNotifiable incident reporting procedures

●Yes●No

oGeneral WHS policy and procedures

●Yes●No

oConsultation processes

●Yes●No

oWHS Information Dissemination procedure

●Yes●No

oResolution process

●Yes●No

oWHS Record Keeping requirements and processes

●Yes●No

•Rights and responsibilities of employees
oTake reasonable care for his or her own health and safety

●Yes●No

oTake reasonable care that his or her acts or omissions do not adversely affect the health and safety of other persons

●Yes●No

oComply, so far as reasonably able, with any reasonable instruction given to them by their employer to allow the employer to comply with the law

●Yes●No

oCooperate with any reasonable policy or procedure relating to the health and safety at the workplace that has been notified to the workers

●Yes●No

Comment:

•Rights and responsibilities of employers
oTo provide a safe workplace

●Yes●No

oTo provide training to workers re WHS

●Yes●No

oTo display WHS information around workplace

●Yes●No

oTo provide PPE and Guards on machines

●Yes●No

oTo ensure workers are performing tasks safely

●Yes●No

oTo provide a HSR representative when asked or required by law

●Yes●No

oTo take all steps reasonably practicable to protect workers and others within the workplace

●Yes●No

•Other specific action required for legal compliance
oCovered above

●Yes●No

Comment:

Workers Compensation

•Key Objectives
oTo reduce the incidents of accidents and diseases in the workplace

●Yes●No

oTo make provision for the effective occupational rehabilitation of injured workers and their early return to work

●Yes●No

oTo ensure appropriate compensation under the legislation is paid to injured workers

●Yes●No

•Key practices prohibited by law
oNot reporting notifiable incidents including death, serious injury or illness or dangerous incidents

●Yes●No

oNot holding WorkCover insurance

●Yes●No

oNot offering reduced hours in their regular job or suitable alternative duties to assist in getting an injured worker back to work

●Yes●No

oNot displaying WorkSafe information within workplace

●Yes●No

oNot keeping a register of injuries

●Yes●No

oDismissing or threatening to dismiss an injured worker from employment

●Yes●No

oaltering or threatening to alter the position of a worker to the worker's detriment

●Yes●No

otreating a worker less favourably than another worker in relation to a promotion or reemployment

●Yes●No

•Auditing and inspection regimes
oUnannounced inspections from WorkSafe

●Yes●No

Comment:

•Main consequence of non-compliance
oFines or Prosecution

●Yes●No

oThe maximum penalties are $1,075,050 for a body corporate and $215,010 for a natural person for individuals

●Yes●No

•Licensing requirements
oStandards licenses required for business

●Yes●No

•Statutory reporting requirements
oAnnual notification

●Yes●No

oNotifiable incidents

●Yes●No

•Key business insurances required
oWorkCover Insurance

●Yes●No

•Relevant codes of conduct enshrined in legislation
oRefer to safe working practices found on local WHS website

●Yes●No

•Policy, procedures, plans, code of conduct requirements to be developed and implemented
oP&P – Induction

●Yes●No

oP&P – Working safely

●Yes●No

oP&P – Recording and reporting injuries

●Yes●No

oP&P – Hazard and Risk assessments

●Yes●No

oP&P – Working with injured employees

●Yes●No

Comment:

•Rights and responsibilities of employees
oMaking sure the work in a manner that is not harmful to the safety and health of themselves or others

●Yes●No

oNotifying employers of an injury or illness within 30 days of becoming aware or it

●Yes●No

•Rights and responsibilities of employers
oProvide and maintain safe plant (such as machinery and equipment) and safe systems of work (such as controlling entry to high risk areas, controlling work pace and frequency and providing systems to prevent falls from heights)

●Yes●No

oImplement arrangements for the safe use, handling, storage and transport of chemicals (such as dangerous goods and other harmful materials)

●Yes●No

oMaintain the workplace in a safe condition (such as ensuring fire exits are not blocked, emergency equipment is serviceable, and the worksite is generally tidy)

●Yes●No

oProvide workers and contractors with adequate facilities (such as clean toilets, cool and clean drinking water, and hygienic eating areas)

●Yes●No

oMake sure workers have adequate information, instruction, training and supervision to work in a safe and healthy manner

●Yes●No

oProviding required return to work information to injured employees

●Yes●No

•Other specific action required for legal compliance
oAs above

●Yes●No

Comment:

Copyright Act

•Key Objectives
oTo protect the form or way an idea or information is expressed

●Yes●No

oTo protect the rights to copy, publish, communicate and publicly perform copyright materials

●Yes●No

•Key practices prohibited by law
oPlaying copyrighted music in public without a license

●Yes●No

oUsing a DJ or Singer to play covers of other songs without license

●Yes●No

•Auditing and inspection regimes
oMusic Rights Australia (MRA) respond to complaints or incidents of illegal music use

●Yes●No

•Main consequence of non-compliance
oCivil Litigation, court proceedings instigated by APRA AMCOS, which may result in fees and costs

●Yes●No

•Licensing requirements
oAPRA AMCOS License – level dependant on type of music / performance

●Yes●No

•Statutory reporting requirements
oComplete annual reports indicating amount of music played, and admission charges (if applicable)

●Yes●No

•Policy, procedures, plans, code of conduct requirements to be developed and implemented
oPolicy and procedure to ensure APRA AMCOS application lodged when due

●Yes●No

oPolicy and procedure to monitor music use within establishment

●Yes●No

•Rights and responsibilities of employees
oTo only play music / video in restaurant if authorised and licensed by APRA AMCOS

●Yes●No

•Rights and responsibilities of employers
oTo keep a record of music played, events, cover charges, etc. for submission to APRA AMCOS when due

●Yes●No

Comment:

Food Safety / Food Safety Standards Australia New Zealand 1991

•Key Objectives
oTo establish safe food production and service, providing safety measures to ensure food safety

●Yes●No

•Key practices prohibited by law
oOperating without license

●Yes●No

oOperating without Food Safety Plan

●Yes●No

oOperating without qualified food handlers

●Yes●No

oNot complying with HACCP or outside critical limits

●Yes●No

•Auditing and inspection regimes
oAudits by Environmental Health Officer (unannounced)

●Yes●No

oInternal audits against Food Safety Program

●Yes●No

oAnnual premises inspection and audit

●Yes●No

•Main consequence of non-compliance
oInjury or death to patrons

●Yes●No

oFines (up to 60 penalty units) or imprisonment

●Yes●No

•Licensing requirements
oRegistration and licensing required for all food services with local Council Health Department

●Yes●No

•Statutory reporting requirements
oMandatory Food Safety Reporting

●Yes●No

oMandatory Reporting of incidents or outbreaks

●Yes●No

oRequirement to, before the food business commences any food handling operations, notify the appropriate enforcement of details including location, nature and contact details

●Yes●No

Comment:

•Key business insurances required
oNone mandatory,Public Liability recommended

●Yes●No

•Relevant codes of conduct enshrined in legislation
oCode of conduct relates to Food Auditors

●Yes●No

oA Guide to the Food Safety Standards

●Yes●No

•Policy, procedures, plans, code of conduct requirements to be developed and implemented
oFood safety plans

●Yes●No

oConduct Hazard Analysis

●Yes●No

oIdentify Critical Control Points

●Yes●No

oEstablish Critical Limits

●Yes●No

oEstablish Monitoring Procedures

●Yes●No

oEstablish Corrective actions

●Yes●No

oEstablish Record Keeping Procedures

●Yes●No

oEstablish Verification Procedures

●Yes●No

Comment:

•Rights and responsibilities of employees
oTo maintain personal hygiene as per Food Standard 3.2.2, Division 4.15

●Yes●No

oTo report issues of health and illness when working with food and beverages

●Yes●No

oTo follow organisational Food Safety Plan

●Yes●No

oTo follow control measures outlined in Food Safety Plans

●Yes●No

•Rights and responsibilities of employers
oTo maintain qualified food handlers on site as per license regulations

●Yes●No

oTo provide and maintain a clean and hygienic premises in accordance with the Food Safety Act

●Yes●No

oTo provide training to staff on how to follow food safety standards

●Yes●No

oTo provide appropriate equipment and resources (wash basins, coloured cloths, etc.) to ensure compliance with FSA

●Yes●No

oTo develop and follow Food Safety Plan within business

●Yes●No

oTo identify and manage HACCP

●Yes●No

oTo consult with staff andsuppliers to develop and implement food safety procedural systems

●Yes●No

•Other specific action required for legal compliance
oMain actions covered above

●Yes●No

Liquor Licensing (RSA)

•Key Objectives
oTo ensure alcohol is promoted and sold in away that encourages responsible and appropriate drinking

●Yes●No

•Key practices prohibited by law
oSupply of alcohol to underage persons

●Yes●No

oService to drunk or intoxicated persons

●Yes●No

oAllowing drunk or intoxicated persons to be on yourpremises

●Yes●No

oTrading outside license times

●Yes●No

oTrading alcohol outside designated areas

●Yes●No

•Auditing and inspection regimes
oAllow immediate and unannounced access to MFB or CFA to inspect premises

●Yes●No

oUnannounced audits byinspectors from Compliance and Audit team, who can issue on the spot warnings and infringement notices

●Yes●No

•Main consequence of non-compliance
oInjury or death to patrons

●Yes●No

oFines exceeding $2,000 per infringement

●Yes●No

oLoss of license

●Yes●No

•Licensing requirements
oRegistered business name or company name

●Yes●No

oPlanning permit from council showing permission to supply alcohol

●Yes●No

oRight to occupy a premises

●Yes●No

oRestaurants must have enough chairs and tablesin place to seat 75% of the people on premises at any given time

●Yes●No

oFor late traders, music must be no louder than background music after 11pm

●Yes●No

oOnly supply alcohol within area shown on plan and license

●Yes●No

oYou must not let or sub-let any part of the premises without the consent of the Victorian Commission for Gambling and Liquor Regulation

●Yes●No

•Statutory reporting requirements
oYou must keep a copy of the last red-line plan that was submitted for approval to the Victorian Commission for Gambling and Liquor Regulation.

●Yes●No

oYou must notify the Victorian Commission for Gambling and Liquor Regulation in writing if anyone stops being a director or nominee within 14 days of the change.

●Yes●No

•Key business insurances required
oNo insurance required for liquor license

●Yes●No

Comment:

•Relevant codes of conduct enshrined in legislation
oGeneral code of conduct

●Yes●No

•Policy, procedures, plans, code of conduct requirements to be developed and implemented
oDevelop policies to ensure organisation meets and complies with the objectives of the Liquor Licensing legislation and conditions

●Yes●No

oPP to help minimise the harm associated with the misuse and abuse of liquor

●Yes●No

oP&P to encourage responsible attitudes and practices towards the promotion, sale, supply, service and consumption of liquor

●Yes●No

oRSA Management Plan

●Yes●No

•Rights and responsibilities of employees
oTo hold RSA current qualification if serving alcohol

●Yes●No

oTo monitor the patrons for signs of intoxication

●Yes●No

oTo follow RSA guidelines including restriction of service, etc.

●Yes●No

oTo follow liquor licensing conditions (service period, service location, etc.)

●Yes●No

•Rights and responsibilities of employers:
oOnly serve liquor during licensed periods

●Yes●No

oOffer free water to patrons

●Yes●No

oEnsure staff hold current RSA

●Yes●No

oDo not allow drunk or disorderly persons on premises

●Yes●No

oEnsure conditions relating to minors is followed (such as times allowed on premises)

●Yes●No

oOnly serve alcohol to persons aged 18+

●Yes●No

oEnsure venue does not impact on surrounding area (noise, parking, nuisance, etc.)

●Yes●No

Privacy

•Key Objectives
oTo regulate information privacy

●Yes●No

oTo protect personal information of individuals

●Yes●No

•Key practices prohibited by law
oTo collect information unnecessarily

●Yes●No

oUsing the information for a different purpose than for which it was collected

●Yes●No

oNot protectingpersonal information

●Yes●No

•Auditing and inspection regimes
oReactive auditing by Office of the Australian Information Commissioner

●Yes●No

oOngoing audits by any regulatory bodies with whom registration is held with

●Yes●No

•Main consequence of non-compliance
oCivil penalties enforced by the Commissioner

●Yes●No

•Relevant codes of conduct enshrined in legislation
oRefer to 13 APP’s

●Yes●No

•Policy, procedures, plans, code of conduct requirements to be developed and implemented
oP&P on collecting and using personal information

●Yes●No

oP&P on destroying personal information

●Yes●No

oDevelopment of forms that comply with 13 APP’s

●Yes●No

•Rights and responsibilities of employees
oTo only collect information required to perform settasks

●Yes●No

oTo ensure personal information is recorded / stored as per company policy / procedures (i.e. not leave credit cards written on post-it notes, etc.)

●Yes●No

•Rights and responsibilities of employers
oTo follow the 13 Australian Privacy Principles:
▪Openly and transparently managing personal information

●Yes●No

▪To allow individuals anonymity and pseudonymity

●Yes●No

▪To only collect information that is reasonably necessary to perform the functions of the business

●Yes●No

▪Notto deal with unsolicited personal information

●Yes●No

▪To ensure the individual is aware their personal information has been collected

●Yes●No

▪To not disclose the information to others unless required by law

●Yes●No

▪To not use the information for direct marketing without permission

●Yes●No

▪To ensure the information is not disclosed to persons or agencies outside Australia

●Yes●No

▪To not use Government related identifiers (such as TFN or Centrelink numbers)

●Yes●No

▪To ensure personalinformation is accurate, up-to-date and complete

●Yes●No

▪To take reasonable steps to protect information, including during destruction

●Yes●No

▪To maintain allow access to personal information to the individual it belongs to

●Yes●No

▪To correctpersonal information on request

●Yes●No

•Other specific action required for legal compliance
oCovered above

●Yes●No

Sources Identified / Used to gather information for project

▪local, state, territory or commonwealth government departments or regulatory agencies

●Yes●No

▪industry associations

●Yes●No

▪plain English documentation that explains the operational requirements of legislation

●Yes●No

▪computer data

●Yes●No

▪the internet

●Yes●No

▪discussions with experienced industry personnel

●Yes●No

▪industry accreditation operators; associations and organisations; developers of codes of conduct or ethics; journals; seminars

●Yes●No

▪lawyers

●Yes●No

▪networking with colleagues or suppliers

●Yes●No

▪libraries

●Yes●No

▪media

●Yes●No

▪personal observations and experience

●Yes●No

▪reference books

●Yes●No

▪training courses

●Yes●No

▪unions

●Yes●No

Comment:

Completed report attached

●Yes●No

Comment:

Result: Satisfactory | Not Satisfactory | Not Assessed

Student Declaration:I declare that I have been assessed in this unit, and I have been advised of my result. Ihave been advised of andam aware of my appeal rights.

Name:​________________________

Signature:​________________________

Date:​____/_____/_____

Assessor:I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback

Name:​________________________

Signature:​________________________

Date:​____/_____/_____

ASSESSMENT2– STUDENT INFORMATION

This information is to be handed to each student to outline the assessment requirements

Referring to the information researched in Assessment 1, you are to develop Policy and Procedures for an operational restaurant to follow to ensure compliance with the following areas:

•Incident and accident reporting (including notifiable incident reporting)•Workplace Safety Consultation including Health and Safety Representatives•Employer superannuation contributions•Refunds and exchanges•Copyright (relating to showing or streaming audio or visual media within restaurant)•Payroll

When developingyourpolicy and procedures,make sure it:

•Specifies the purpose of the procedure•Identifies the areas covered (overview)•Identifies any prerequisite knowledge and skills (if any)•Details any exclusions (where appropriate)•Allocates responsibility for implementation•Lists (or depicts) sequentially exactly what must be done (whilst noting exceptions)•Ensures each step is neither too large or too small•Includes hints and helps (where appropriate)•Utilises illustrations, analogies, models, (where appropriate) etc•Is written clearly and without ambiguity•Lists all documents to be used within the procedure•Details where records will bestored (and for how long)•Includes authorisation details (name, date and signature)•Includes version control details

You are to submit your policy and procedures before commencing Assessment 3

Date for Submission: _____________________

ASSESSMENT2–STUDENT SELF ASSESSMENT CHECKLIST

This information is to be handed to each student to outline the assessmentcriteria

This checklist is similar to the one being used by your assessorduring this assessment. This checklist should be reviewed by you to evaluate your readiness for assessment, and to confirm your understanding of the criteria by which this assessment task will be judged.

Once you feel you have the required skills and knowledge to demonstrate each of the following assessment criteria,you are ready to be assessed. Please speak with your assessor if you feel you are not ready to be assessedbeforethe assessment has commenced.

You may refer to this checklist at any stage PRIOR to the commencement of your assessment. You may not referto this checklistwhilst you are being assessed.

Student Assessment Criteria

I feel I can demonstrate this

Communication| Are you able to:

oCommunicate clearly with othersoAsk for help when neededoFollow instructionsoIdentify the task requirements including document purpose and proposed audienceoClarify task requirements with supervisor (assessor) as required

●Yes●No

Safety| Are you able to:

oWork safely at all times

●Yes●No

oEnsure your actions do not put the safety of yourself or others atrisk

●Yes●No

Task Requirements| Are you able to:

oEnsure yourPolicy and Procedures includeoIntroductions and summariesoDefinitions where requiredoReferences to regulations / legal obligationsoOutlines of actions required for complianceoDetails ofresources requiredoStep-by-step processes to followoSample forms / textsoAllocation of responsibilities to positions, not peopleoCompliance triggers and follow up processesoContingency plans in the event of compliance breaches (such as contacting relevantauthorities for extensions, early rectification when identified, etc.)

●Yes●No

oEnsure yourPolicy and Procedures allow foroRegular reviewsoSet internal audits to ensure compliance is maintainedoStaff training / mentoring / coaching, including details of content, timeframes, expected outcomesoDissemination to new and existing staffoOptions to ensure currencyoOptions to ensure changes are disseminated as required

●Yes●No

oEnsure yourImplementation plans includeoSet tasksoAllocation to positionsoDefined list of actionsoMain steps to be followed for each actionoExpected completion dateoReview parameters

●Yes●No

oEnsure yourPolicy and Procedures areoAccurate (in terms of legislative / regulative requirements)oWell researchedoCurrentoClearoConciseoEasy to comprehendoLogical and sequentialoProfessionally presented (typed, free from spelling and grammar errors, etc.)

●Yes●No

oSubmit your policies and procedures on time

●Yes●No

ASSESSMENT 2 – ASSESSOR INSTRUCTIONS

These instructions must be followed when assessing the student in this unit. The checklist on the following pageis to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

Each student has been given the following brief:

“Referring to the information researched in Assessment 1, you are to develop Policy and Procedures for an operational restaurant to follow to ensure compliance with the following areas:

•Incident and accident reporting(including notifiable incident reporting)•Workplace Safety Consultation including Health and Safety Representatives•Employer superannuation contributions•Refunds and exchanges•Copyright (relating to showing or streaming audio or visual media within restaurant)•Payroll

When developing your policy and procedures, make sure it:

•Specifies the purpose of the procedure•Identifies the areas covered (overview)•Identifies any prerequisite knowledge and skills (if any)•Details any exclusions (where appropriate)•Allocates responsibility for implementation•Lists (or depicts) sequentially exactly what must be done (whilst noting exceptions)•Ensures each step is neither too large or too small•Includes hints and helps (where appropriate)•Utilises illustrations, analogies, models, (where appropriate) etc.•Is written clearly and without ambiguity•Lists all documents to be used within the procedure•Details where records will be stored (and for how long)•Includes authorisation details (name, date and signature)•Includes version control details

You are to submit your policy and procedures before commencing Assessment 3”

This assessmenthas been contextualised for classroom based training (simulation):

•. These assessments mustoSimulation is a form of evidence gathering that involves the candidate in completing or dealing with a task, activity or problem in an off-the-job situation that replicates the workplace context. Documented definitionsstate "Simulations vary from recreating realistic workplace situations such as in theuse of flight simulators, through the creation of role plays based on workplace scenarios to the reconstruction of a business situation on a spreadsheet. In developing simulations, the emphasis is not so much on reproducing the external circumstance but on creating situations in which candidates are able to demonstrate:▪technical skills▪underpinning knowledge▪generic skills such as decision making and problem solving▪workplace practices such as effective communication "oIn conducting training and assessment in a simulated workplace environment, trainers and assessors must make sure that the simulated environment gives the learner the opportunity to meet the following critical criteria:▪Quality – The work is of the standard requiredfor entryinto the industry.▪Productivity – The work is performed within a timeframe appropriatefor entryto the industry.▪Safety – The work is performed in a manner that meets industry safety standards.oEach assessment has taken the following aspects into consideration, to ensure any simulations provide for integrated assessment of competence. This includes:▪performing the task (task skills)▪managing a number of tasks (task management skills)▪dealing with workplace irregularities such as unexpected problems, breakdowns and changes in routine (contingency management skills)▪fulfilling the responsibilities and expectations of the job and workplace, including working with others (job/role environment skills)▪transferring competencies to new contextsoAssessment activities must be realistic and reasonable in terms of scale. Assessment conducted under simulated conditions should reflect those typically found in the workplace. Where appropriate to the UOC, simulated environment should allow the learner to:▪deal with typical customers, including difficult customers and diverse types of customers▪use facilities, equipment and materials that meet current industry standards▪plan and prioritise multiple tasks to meet deadlines▪experience the typical workflow for the industry▪require adherenceto service standards, workplace procedures, health and safety requirements▪work with others as part of a team▪consider constraints and pressures met in the workplace, e.g. budget, time, availability of resourcesoIf a simulated workplace is used, it must allow for distractions such as background noises, ringing telephones, interruptions, etc. As this is aHospitalityunit, a simulated environmentmust include a fully operational kitchen for food preparation, with real food, and equipment. Each student must dress appropriately and professionally in line with workplace standards. oFor each assessment, you are not to interfere. In the event that the assessment is activities will impact on the safety of a student or bystander, the assessment must be stoppedimmediately

ASSESSMENT 2 – ASSESSOR CHECKLIST

This checklist is to be used when assessing the students in the associated task. This checklist is to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

Please complete below

Student Name:

Student ID No:

INCIDENT / ACCIDENT REPORTINGpolicy and procedure:

•Clearly clarifies incident / accident reporting from Notifiable Incident Reporting (refer nextprocedure)

●Yes●No

•Requires person involved to complete Near Miss / Incident / Accident report

●Yes●No

•Provides a time-frame in which to lodge such report

●Yes●No

•Provides a format in which the report is to be received

●Yes●No

•Incorporatea Near Miss / Incident / Accident Form that (as a minimum) includes:
oDetails of person involved (name, contact, role, position, etc.)

●Yes●No

oDetails of the incident or near miss (date, time, location, what happened,etc.)

●Yes●No

oDetails of witnesses (nature of injury, cause of injury, location on body,etc.)

●Yes●No

oTreatment administered (who treated person, type of treatment administered,etc.)

●Yes●No

oArea for additional comments / notes

●Yes●No

oSignature of injured person

●Yes●No

oSignature of witness

●Yes●No

•Provides a time-frame in which to lodge such report

●Yes●No

Comment:

Notifiable Incident Reporting Procedure that:

•Identifies notifiable incidents including
oDeath of a person

●Yes●No

oA serious injury orillness

●Yes●No

oA dangerous incident arising out of work carried out by a business, undertaking or a workplace

●Yes●No

oDangerous incidents including serious 'near misses' (refer provided incident notification sheet)

●Yes●No

•Provides a definition or guidance as to what defines a serious injury in accordance with Safe Work Australia guidelines (refer provided incident notification sheet)

●Yes●No

•Requires immediate notification of a ‘notifiable incident’ to the regulator, after becoming awareof it

●Yes●No

•Requires, (if the regulator asks), written notification with 48 hours of the request, and

●Yes●No

•Requires preservation of the incident site until an inspector arrives or directs otherwise.

●Yes●No

•Identifies who is responsible to report notifiable incidents (PCBU)

●Yes●No

•Includes relevant WHS regulator details including contact details (such as telephone and website)

●Yes●No

•Requires notification by the fastest way possible

●Yes●No

Comment:

WORKPLACE SAFETY CONSULTATIONprocedure:

•Identifies the requirements for Health and SafetyRepresentative

●Yes●No

•Outlineshow consultation is going to happen

●Yes●No

•Includes consultation in relation to
oidentifying and assessing hazards or risks to health or safetyat a workplace

●Yes●No

othe measures to be taken to control risks

●Yes●No

othe adequacy of facilities for the welfare of workers

●Yes●No

ohow to resolve health and safety issues

●Yes●No

ohow to monitor the health of workers

●Yes●No

oinformation and training in safe working practices for workers

●Yes●No

•Ensures consultation involves
osharing information;

●Yes●No

ogiving workers the opportunity to express their views; and

●Yes●No

otaking those views into account

●Yes●No

Comment:

•Ensure consultation involves a range of methods (at least 3 different methods to be included from below)
odiary, whiteboard or suggestion box used by staff to report issues of concern

●Yes●No ●N/A

ofact sheets to fully inform personnel about WHS rights and responsibilities

●Yes●No ●N/A

oformal WHS representatives and committees

●Yes●No ●N/A

oformal meetings with agendas, minutes and action plans

●Yes●No ●N/A

oinformal meetings with notes

●Yes●No ●N/A

oWHS discussions with employees during the course of each business day

●Yes●No ●N/A

orecording issues in a management diary

●Yes●No ●N/A

oregular staff meetings that involve WHS discussions

●Yes●No ●N/A

oseeking staff suggestions for content of WHS policies and procedures

●Yes●No ●N/A

ospecial staff meetings or workshops to specifically address WHS issues

●Yes●No ●N/A

ostaff handbook containing WHS information

●Yes●No ●N/A

EMPLOYER SUPERANNUATION CONTRIBUTIONpolicy and procedure:

•Identifies the need for paying superannuation

●Yes●No

•Identifies requirement to pay superannuation foranyemployee $450 or more before tax percalendarmonth

●Yes●No

•Outlines the current employer superannuation contribution rate of 9.5%

●Yes●No

•Mandates payment of Superannuation at least 4 times per year, by the quarterly due dates (which are 28 days after the end of each quarter)

●Yes●No

•Mandates paying and reporting super electronic in a standard format to meet SuperStream requirements

●Yes●No

•Identifies exemptstaff (where no superannuation is required) including
onon-resident employees you pay for work they do outside Australia

●Yes●No

osome foreign executives who hold certain visas or entry permits (call XXXXXXXXXXfor information)

●Yes●No

oemployees paidunder the Community Development Employment Program

●Yes●No

omembers of the army, naval or air force reserve for work carried out in that role

●Yes●No

oemployees temporarily working in Australia who are covered by a bilateral super agreement. You must keep a copy of the employee’s certificate of coverage to verify the exemption

●Yes●No

•Requires all staffto provide the following prior to first pay period:
oDetails of current eligiblecomplyingsuperannuation fund

●Yes●No

oMembership number

●Yes●No

oIf not a member of an eligible superannuation fund, choose one to join

●Yes●No

•Provides options for staff to contribute additional superannuation from pre-tax wages

●Yes●No

Comment:

REFUNDS AND EXCHANGESpolicy and procedure:

•Provides a clear policy for consumers that explains their refund/ exchange / cancelationoptions whenproduct has a major problems (unsafe, unusable), or product is significantly different to sample or description:

●Yes●No

•Outlines time frame for returns

●Yes●No

•Outlines conditions product must be returned in (i.e. – uneaten)

●Yes●No

•Allows for offers for replacement / exchanges (to same value)

●Yes●No

•Ensures terms and conditions for sales are displayed at POS and Website

●Yes●No

•Ensures product descriptions do not contain false or misleading statements

●Yes●No

•Identifies authority levels for authorisation

●Yes●No

•Identifies time-frame for refund / exchange

●Yes●No

•States refund method must be same as payment method (refund to credit card if paid on credit card), etc.

●Yes●No

Comment:

COPYRIGHTpolicy and procedure:

•Briefly overviewscopyright requirements in relation to playing music in venue

●Yes●No

•Identifiesappropriate APRA AMCOS License (if live music is offered)

●Yes●No

•Identifiesappropriate TIER for restaurant (TIER1 orTIER2)

●Yes●No

•Identifies application requirements

●Yes●No

•Includes APRA AMCOS Contact details (phone, email and postal)

●Yes●No

•Outlines the scope of license including typeof music used (radio / taped / live)

●Yes●No

•Requires ongoing tally of door fees for live music performances

●Yes●No

•Requires annual application and reporting as per APRA AMCOS License

●Yes●No

Comment:

PAYROLLpolicy and procedure that includes:

•Requirement for TFN / Tax Declaration Form

●Yes●No

•Requirement for direct deposit details (bank details)

●Yes●No

•Allows employees to change bank details

●Yes●No

•Requirement for confirmation of salary(such as lodgement of time sheets)

●Yes●No

•Reference to pay rates (award, agreement, etc.)

●Yes●No

•Authorisation process forclaims for payment

●Yes●No

•Requirement forproof of expenditure

●Yes●No

•Requirement for overtime to be authorised

●Yes●No

•Requirement to deduct PAYG

●Yes●No

•Requirement to deduct Superannuation

●Yes●No

•Requirement to deduct Withholdings

●Yes●No

•Leave calculation process for Long Service leave

●Yes●No

•Leave calculation process for Annual leave

●Yes●No

•Leave calculation process for Personal leave

●Yes●No

•Leave calculation process for Parental leave

●Yes●No

•Leave approval process

●Yes●No

•Termination calculations

●Yes●No

•Record keeping requirements

●Yes●No

•Time frame for employees to follow for all payroll relatedlodgement

●Yes●No

Comment:

Ensure all procedures

•Specifies the purpose of the procedure

●Yes●No

•Identifies the areas covered (overview)

•Identifies any prerequisite knowledge and skills (if any)

●Yes●No

•Details any exclusions (where appropriate)

●Yes●No

•Allocates responsibility for implementation

●Yes●No

•Lists (or depicts) sequentially exactly what must be done (whilst noting exceptions)

●Yes●No

•Ensures each step is neither too large or too small

●Yes●No

•Includes hints and helps (where appropriate)

●Yes●No

•Utilises illustrations, analogies, models, (where appropriate) etc.

●Yes●No

•Arewritten clearly and without ambiguity

●Yes●No

•Lists all documents to be used within the procedure

●Yes●No

•Details where records will be stored (and for how long)

●Yes●No

•Includes authorisation details (name, date and signature)

●Yes●No

•Includes version control details

●Yes●No

•Incidentand accident reportingpolicy / procedure attached

●Yes●No

•Workplace SafetyConsultationpolicy / procedure attached

●Yes●No

•Employer superannuation contributionspolicy / procedure attached

●Yes●No

•Refunds and exchangespolicy / procedure attached

●Yes●No

•Copyrightpolicy / procedure attached

●Yes●No

•Payrollpolicy / procedure attached

●Yes●No

Comment:

Result: Satisfactory | Not Satisfactory | Not Assessed

Student Declaration:I declare that I have been assessed in this unit, and I have been advised of my result. Ihave been advised of andam aware of my appeal rights.

Name:​________________________

Signature:​________________________

Date:​____/_____/_____

Assessor:I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback

Name:​________________________

Signature:​________________________

Date:​____/_____/_____

ASSESSMENT3– STUDENT INFORMATION

This information is to be handed to each student to outline the assessment requirements.

Following Assessment2, you are to prepare for and implement yourpolicy and proceduresin part.

Your implementation will encompass running a meeting for your team in which you:

•​Explain and discusseach policy and procedurein detail•​Allocate responsibilities forat least 2 different strategies outlined within thepolicy and procedures•​Instruct / mentor each person to whom you have allocated a responsibility to, to ensure they understand and are empowered to perform their allocated task

It is important that you are prepared for this session, ensuring you:

•prepare for the session to ensure everything is covered•develop and provide relevant documentation / supporting materials to your team

Your assessor will observe you running the meeting.

Meeting Context

•Each meeting will consist of yourself (running the meeting), and at least 2 other people, who will role-play the employees. Other people may include trainers or students from your course

Things to consider whilst performing this task:

•Be organised- prepare andplan for the session thoroughly.•Know your position•Know your company•Arrange access to all required documentation for this process•Be prepared to ask questions•Be prepared to be asked questions

Things to consider whilst role-playing an employee:

•Be prepared•Act professionally throughout the process•Be prepared to ask questions when you require more information•Answer all questions to the best of your ability•Make sure that by the end of the session, you are fully aware of the strategy you have been allocated, along with the actions you would need to perform to achieve this.

Remember, you will be required to both run the meeting, and role-play an employee (during another students assessment), so be sure to perform at your best at all times.

AssessmentSummary

You are to submit the following

•Your meeting plan•Copies of documentation provided to employees•Your assessor will observe you running the meeting

This taskwill be assessedon: ___________________________

ASSESSMENT3–STUDENT SELF ASSESSMENT CHECKLIST

This information is to be handed to each student to outline the assessmentcriteria

This checklist is similar to the one being used by your assessorduring this assessment. This checklist should be reviewed by you to evaluate your readiness forassessment, and to confirm your understanding of the criteria by which this assessment task will be judged.

Once you feel you have the required skills and knowledge to demonstrate each of the following assessment criteria, you are ready to be assessed.Please speak with your assessor if you feel you are not ready to be assessedbeforethe assessment has commenced.

You may refer to this checklist at any stage PRIOR to the commencement of your assessment. You may not refer to this checklistwhilst youare being assessed.

Student Assessment Criteria

I feel I can demonstrate this

Communication| Are you able to:

oCommunicate clearly with othersoClarity the task requirementsoAsk for help when neededoFollow instructionsoGive and receive feedback as appropriateoAnswer questions and clarify concerns that ariseoExplain rational on decisions effectively

●Yes●No

Safety| Are you able to:

oWork safely at all times

●Yes●No

oEnsure your actions do not put the safety of yourself or others at risk

●Yes●No

Task requirements| Are you able to:

oDevelop a plan for session

●Yes●No

oDevelop / access handouts / information for dissemination

●Yes●No

oIntroduce self

●Yes●No

oExplain policy and procedure requirements

●Yes●No

oDetail process to befollowed

●Yes●No

oOutline consequences of non-compliance

●Yes●No

oProvide and explain policy and procedure

●Yes●No

oOutline monitoring arrangements

●Yes●No

oConfirm understanding through using open questioning techniques

●Yes●No

oProvide guidance and support where needed

●Yes●No

oAsk for and answer questions clearly and accurately

●Yes●No

oConsider input provided and respond appropriately

●Yes●No

ASSESSMENT3– ASSESSOR INSTRUCTIONS

These instructions must be followed when assessing the student in this unit. The checklist on the following page is to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

Each student has been given the following brief:

“FollowingAssessment 2, you are to prepare for and implement your policy and procedures in part.

Your implementation will encompass running a meeting for your team in which you:

•​Explain and discuss each policy and procedure in detail•​Allocate responsibilities for at least 2 different strategies outlined within the policy and procedures•​Instruct / mentor each person to whom you have allocated a responsibility to, to ensure they understand and are empowered to perform their allocated task

It is important that you are prepared for this session, ensuring you:

•prepare for the session to ensure everything is covered•develop and provide relevant documentation / supporting materials to your team

Your assessor will observe you runningthe meeting.

Meeting Context

•Each meeting will consist of yourself (running the meeting), and at least 2 other people, who will role-play the employees. Other people may include trainers or students from your course

Things to consider whilst performingthis task:

•Be organised - prepare and plan for the session thoroughly.•Know your position•Know your company•Arrange access to all required documentation for this process•Be prepared to ask questions•Be prepared to be asked questions

Things to consider whilst role-playing an employee:

•Be prepared•Act professionally throughout the process•Be prepared to ask questions when you require more information•Answer all questions to the best of your ability•Make sure that by the end of the session, you are fully aware of the strategy you have been allocated, along with the actions you would need to perform to achieve this.

Remember, you will be required to both run the meeting, and role-play an employee (during another students assessment), so be sure to perform atyour best at all times.

Assessment Summary

You are to submit the following

•Your meeting plan•Copies of documentation provided to employees•Your assessor will observe you running the meeting"

ASSESSOR NOTES

•Option 1– You are to observe this student conduct the session with actual employees within their workplace.

•Option 2– You are to use other class members to role-play act as employees for this task. These class members will play the role of employees, and you are to observe them conduct thesession. Each student is to rotate to allow each to conduct the session, and the other students sit through as an “employee”.

• Option 2Details:oIn their preparation, studentsshoulddevelop a plan, handouts forstaff, and overheads / learning aids as appropriateoOption 2 will be achieved by splitting your candidates into groups of up to3(to be split on the day of assessment, with each group being a mix of “class personalities”). Each group is to be assessed as follows:

Candidate

(To be assessed running thepolicy and procedureimplementation meeting)

Student 1

(Torole-play an employee)

Student 2

(Torole-play an employee)

This assessment maybe undertaken in the following formats:

•On the job. These assessments must:ousing a registered and operating workplaceoensure access to customers relevant to the work role and unit requirementsoensure access to staff members / colleaguesoensure candidateis working in a suitable role to the unit (i.e. - candidates undertaking units requiring staff supervision must have staff to supervise, and authority to do so)oensure access to relevant, working and current tools and equipment as appropriate to the unitrequirementosubstitute the provided data with relevant data from the students work-place

•Classroom / Simulated environment. These assessments mustoSimulation is a form of evidence gathering that involves the candidate in completing or dealing with a task, activity or problem in an off-the-job situation that replicates the workplace context. Documented definitions state "Simulations vary from recreating realistic workplace situations such as in the use of flight simulators, through the creation of role plays based on workplace scenarios to the reconstruction of a business situation on a spreadsheet. In developing simulations, the emphasis is not so much on reproducing the external circumstance but on creating situations in which candidates are able to demonstrate:▪technical skills▪underpinning knowledge▪generic skills such as decision making and problem solving▪workplace practices such as effective communication "

oIn conducting training and assessment in a simulated workplace environment, trainers and assessors must make sure that the simulated environment gives the learner the opportunity to meet the following critical criteria:▪Quality – The work is of the standard requiredfor entryinto the industry.▪Productivity – The work is performed within a timeframe appropriatefor entryto the industry.▪Safety – The work is performed in a manner that meets industry safety standards.

oEach assessment has taken the following aspects into consideration, to ensure any simulations provide for integrated assessment ofcompetence. This includes:▪performing the task (task skills)▪managing a number of tasks (task management skills)▪dealing with workplace irregularities such as unexpected problems, breakdowns and changes in routine (contingency management skills)▪fulfilling the responsibilities and expectations of the job and workplace, including working with others (job/role environment skills)▪transferring competencies to new contexts.

oAssessment activities must be realistic and reasonable in terms of scale. Assessmentconducted under simulated conditions should reflect those typically found in the workplace. Where appropriate to the UOC, simulated environment should allow the learner to:▪deal with typical customers, including difficult customers and diverse types of customers▪use facilities, equipment and materials that meet current industry standards▪plan and prioritise multiple tasks to meet deadlines▪experience the typical workflow for the industry▪require adherence to service standards, workplace procedures, health and safety requirements▪work with others as part of a team▪consider constraints and pressures met in the workplace, e.g. budget, time, availability of resources

oIf a simulated workplace is used, it must allow for distractions such as background noises, ringing telephones, interruptions, etc. As this is abusinessunit, a simulated environment may also include an office environment with office equipment and computers. Each student must dress appropriately and professionally in line with workplace standards.

oFor each assessment, you are not to interfere. In the event that the assessment is activities will impact on the safety of a student or bystander, the assessment must be stopped immediately

ASSESSMENT3– ASSESSOR CHECKLIST

This checklist is to beused when assessing the students in this task. This checklist is to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

Please complete below

StudentName:

Student ID No:

Whilst reviewing thebusinessplans, did the student:

Satisfactory

Prepare for the meeting ensuring they

•Develop a plan for session

●Yes●No

•Develop / access handouts / information for dissemination

●Yes●No

Comment:

Run the meeting including ensuring they

oDevelop a plan for session

●Yes●No

oDevelop / access handouts / information for dissemination

●Yes●No

oIntroduce self

●Yes●No

oExplain policy and procedure requirements

●Yes●No

oDetail process to befollowed

●Yes●No

oOutline consequences of non-compliance

●Yes●No

oProvide and explain policy and procedure

●Yes●No

oOutline monitoring arrangements

●Yes●No

oConfirm understanding through using open questioning techniques

●Yes●No

oProvide guidance and support where needed

●Yes●No

oAsk for and answer questions clearly and accurately

●Yes●No

oConsider input provided and respond appropriately

●Yes●No

Comment:

Meeting Observed

●Yes●No

Comment:

Handouts attached

●Yes●No

Comment:

Meeting plan attached

●Yes●No

Comment:

Result: Satisfactory | Not Satisfactory | Not Assessed

Student Declaration:I declare that I have been assessed in this unit, and I have been advised of my result. Ialso am aware of my appeal rights.

Name:​________________________

Signature:​________________________

Date:​____/_____/_____

Assessor:I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback

Name:​________________________

Signature:​________________________

Date:​____/_____/_____

ASSESSMENT4– STUDENT INFORMATION

This information is to be handed to each student to outline the assessment requirements

For thistask you are to identify access and complete the following license applications for a new Restaurant – BD Corp Eatery

The following applications must be completed and lodged (to your assessor)

•APRA AMCOS Application•Liquor License Application

The restaurant details are as follows

Legal Name

BD Corp Eatery Pty Ltd

ACN / ABN

XXXXXXXXXX / XXXXXXXXXX

Address(including postal)

114 Main Road, Melbourne Vic 3000

Phone

XXXXXXXXXX

Web / email

www.bdeatery.com.au / XXXXXXXXXX

OwnersName

Billy Bobington

Cuisine

Modern

Venue

80 seats including 10 seats footpath trading. (Refer to local establishment for venue layout)

Liquor

Liquor will only be sold on premises with food and with meals.

Music

Background music – pre-recorded (CD’s)

Assumptions

Owner holds Food Safety and RSA qualifications / licenses

Staff employed will also hold relevant Food Safety and RSA qualifications / licenses

Owner had no criminal history or history of any other detrimental proceedings

Payment details are not required for this assessment

You are to submit each application to your assessor along with a brief description of the application and approval process by the due date.

If any further information is required, you are to ask your assessor (who will role-play your Billy for this task)

This assessment is due for submission: ____________________________________

SITXGLC001 September 2018

TOID 21438 CRICOS code 02552G XXXXXXXXXXPage1of XXXXXXXXXXXXXXXXXXXXAuthorised by M. Phillips

ASSESSMENT4–STUDENT SELF ASSESSMENT CHECKLIST

This information is to be handed to each student to outline the assessmentcriteria

This checklist is similar to the one being used by your assessorduring this assessment. This checklist should be reviewed by you to evaluate your readiness for assessment, and to confirm your understanding of the criteria by which this assessment taskwill be judged.

Once you feel you have the required skills and knowledge to demonstrate each of the following assessment criteria, you are ready to be assessed. Please speak with your assessor if you feel you are not ready to be assessedbeforethe assessment has commenced.

You may refer to this checklist at any stage PRIOR to the commencement of your assessment. You may not refer to this checklistwhilst you are being assessed.

Student Assessment Criteria

I feel I can demonstrate this

Communication| Are you able to:

oCommunicate clearly with othersoAsk for help when neededoFollow instructionsoIdentify the task requirements including document purpose and proposed audienceoClarify task requirements with supervisor (assessor) as required

●Yes●No

Safety| Are you able to:

oWork safely at all times

●Yes●No

oEnsure your actions do not put the safety of yourself or others at risk

●Yes●No

Task Requirements| Are you able to:

oIdentify the information required (ask for additional information if required)

●Yes●No

oIdentify and access the appropriate application form from the relevant licensing body

●Yes●No

oComplete the form in full without error or omission

●Yes●No

oAttach all relevant documentation

●Yes●No

oSubmit the form by the due date

●Yes●No

oProvide a brief description of the application and approval process for each license

●Yes●No

ASSESSMENT4– ASSESSOR INSTRUCTIONS

These instructions must be followed when assessing the student in this unit. The checklist on the following pageis to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

Each student has been given the following brief:

“For this task you are to identify access and complete the following license applications for a new Restaurant – BD Corp Eatery

The following applications must be completed and lodged (to your assessor)

•APRA AMCOS Application•Liquor License Application

The restaurant details areas follows

Legal Name

BD Corp Eatery Pty Ltd

ACN / ABN

XXXXXXXXXX / XXXXXXXXXX

Address (including postal)

114 Main Road, Melbourne Vic 3000

Phone

XXXXXXXXXX

Web / email

www.bdeatery.com.au / XXXXXXXXXX

Owners Name

Billy Bobington

Cuisine

Modern

Venue

80 seats including 10 seats footpath trading. (Refer to local establishment for venue layout)

Liquor

Liquor will only be sold on premises with food and with meals.

Music

Background music – pre-recorded (CD’s)

Assumptions

Owner holds Food Safety and RSA qualifications / licenses

Staff employed will also hold relevant Food Safety and RSA qualifications / licenses

Owner had no criminal history or history of any other detrimental proceedings

Payment details are not required for this assessment

You are to submit each application to your assessor along with a brief description of the application and approval process by the due date.

If any further information is required, you are to ask your assessor (who will role-playyour Billy for this task)”

Assessor Instructions:

•Students are to research and access the most up to date application form for each application.​•Application forms can be found as outlined below

Liquor License

https://www.vcglr.vic.gov.au/liquor/restaurant-cafe/apply-new-licence/renewable-limited-licence

APRA AMCOS

http://apraamcos.com.au/music-customers/licence-types/retail/

•Forms must be completed in full and lodged with all relevant attachments for assessment•Attachments such as floor plans are tobe drawn by the student, reflecting that of a local food establishment•Attachments such as licenses / qualifications do not need to be attached, however the student must indicate that they are to be attached in real application•Where additional information is required, you are to supply it when asked

In setting up this assessment, please:

1.Set a date for this assessment and advise students of the topic.2.Hand out and explain the Student Information Formandallow opportunities for the student ask questions3.Assess the candidates’ submissions / observations using the following checklist

This assessmenthas been contextualised for classroom based training (simulation):

•. These assessments mustoSimulation is a form of evidence gathering that involves the candidate in completing or dealing with a task, activity or problem in an off-the-job situation that replicates the workplace context. Documented definitionsstate "Simulations vary from recreating realistic workplace situations such as in the use of flight simulators, through the creation of role plays based on workplace scenarios to the reconstruction of a business situation on a spreadsheet. In developing simulations, the emphasis is not so much on reproducing the external circumstance but on creating situations in which candidates are able to demonstrate:▪technical skills▪underpinning knowledge▪generic skills such as decision making and problem solving▪workplace practices such as effective communication "oIn conducting training and assessment in a simulatedworkplace environment, trainers and assessors must make sure that the simulated environment gives the learner the opportunity to meet the following critical criteria:▪Quality – The work is of the standard requiredfor entryinto the industry.▪Productivity – The work is performed within a timeframe appropriatefor entryto the industry.▪Safety – The work is performed in a manner that meets industry safety standards.oEach assessment has taken the following aspects into consideration, to ensure any simulations provide for integrated assessment of competence. This includes:▪performing the task (task skills)▪managing a number of tasks (task management skills)▪dealing with workplace irregularities such as unexpected problems, breakdowns and changes in routine (contingency management skills)▪fulfilling the responsibilities and expectations of the job and workplace, including working with others (job/role environment skills)▪transferring competencies to new contextsoAssessment activities must be realistic and reasonable in terms of scale. Assessment conducted under simulated conditions should reflect those typically found in the workplace. Where appropriate to the UOC, simulated environment should allow the learner to:▪deal with typical customers, including difficult customers and diverse types of customers▪use facilities, equipment and materials that meet current industry standards▪plan and prioritise multiple tasks to meet deadlines▪experience the typical workflow for the industry▪require adherence to service standards, workplace procedures, health and safety requirements▪work with others as part of a team▪consider constraints and pressures met in the workplace, e.g. budget, time, availability of resourcesoIf a simulated workplace is used, it must allow for distractions such as background noises, ringing telephones, interruptions, etc. As this is aHospitalityunit, a simulated environmentmust include a fully operational kitchen for food preparation, with real food, and equipment. Each student must dress appropriately and professionally in line with workplace standards. oFor each assessment, you are not to interfere. In the event that the assessment is activities will impact on the safety of a student or bystander, the assessment must be stopped immediately

ASSESSMENT4– ASSESSOR CHECKLIST

This checklist is to be used when assessing the students in the associated task. This checklist is to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

Please complete below

Student Name:

Student ID No:

Did the student

•Gather the required information for each application

●Yes●No

•Ask for additional information as required

●Yes●No

•Identify the appropriate site for each application

●Yes●No

•Download the correct application form for the venue

●Yes●No

Comment:

APRA AMCOS

•Select Tier 2

●Yes●No

•Select appropriate size m2

●Yes●No

•Select appropriate fee for size and Tier

●Yes●No

•Select music on device if relevant

●Yes●No

•Leave music on hold unselected

●Yes●No

•Complete company and applicant details correctly

●Yes●No

•Date and sign form

●Yes●No

•Date and sign license agreement

●Yes●No

Comment:

LIQUOR LICENSE

•Selectrenewable liquor license

●Yes●No

•Complete checklist on page 4

●Yes●No

•Enter correct premises details

●Yes●No

•Ensure applicant details are accurate

●Yes●No

•Place owners name on all contact / responsibility sections

●Yes●No

•Describe activity as restaurant with seating capacity of 80

●Yes●No

•Describe range of products, customers and means of delivery

●Yes●No

•Outline trading hours as per information provided

●Yes●No

•Section 9 – yes (store liquor on premises), and include detailsof storage

●Yes●No

•State no for website trading

●Yes●No

•State yes for mandatory training / new entrant

●Yes●No

•Acknowledge right to occupy and complete required declaration

●Yes●No

•Complete questionnaire (make up details as required)

●Yes●No

•Complete public notice application reflecting information provided in application

●Yes●No

•Complete statement of display

●Yes●No

•Sign and date forms

●Yes●No

•Attach 4 copies of plan showing red line around serving / consumption area

●Yes●No

All applications are

•Are completed in full

●Yes●No

•Are completed accurately

●Yes●No

•Are free from errors

●Yes●No

•Are completed in pen

●Yes●No

•Are signed and dated as required

●Yes●No

•Are submitted to assessor by due date

●Yes●No

•Include all attachments

●Yes●No

Comment:

​Result: Satisfactory | Not Satisfactory | Not Assessed

Student Declaration:I declare that I have been assessed in this unit, and I have been advised of my result. I also am aware ofmy appeal rights.

Name:​________________________

Signature:​________________________

Date:​____/_____/_____

Assessor:I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriatefeedback

Name:​________________________

Signature:​________________________

Date:​____/_____/_____

SITXGLC001 September 2018

TOID 21438 CRICOS code 02552G XXXXXXXXXXPage1of XXXXXXXXXXXXXXXXXXXXAuthorised by M. Phillips

Answered 5 days AfterMay 13, 2021SITXGLC001Training.Gov.Au

Solution

Asif Mohd answered on May 19 2021
16 Votes

Running Head: DIPLOMA OF HOSPITALITY MANAGEMENT 1
DIPLOMA OF HOSPITALITY MANAGEMENT `4
DIPLOMA OF HOSPITALITY MANAGEMENT
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Assessment 13
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