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Assessment Details Qualification Code/Title SIT40521 Certificate IV in Kitchen Management Assessment Type Assessment -01 (Knowledge Questions) Assessment- 02 (Project Portfolio) Time allowed Due Date Location AHIC Term / Year Unit of Competency National Code/Title SITXHRM008 Roster Staff Student Details Student Name Student ID Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: ____________________________ Date: _____/______/__________ Assessor Details Assessor’s Name Assessment 1 Result (Please Circle) SATISFACTORY NOT SATISFACTORY Assessment 2 Result (Please Circle) SATISFACTORY NOT SATISFACTORY Feedback to student: Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. Signature Signature Date Date Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E:
[email protected] W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J SITXHRM008 Roster Staff Version V1.0/ Oct 2022 Page 2 of 30 Contents Introduction4 Assessment for this unit4 Assessment Task 1: Knowledge questions5 Information for students5 Questions6 Assessment Task 2: Project17 Information for students17 Activities18 Introduction Welcome to the Student Assessment Tasks for SITXHRM008 Roster staff. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Hospitality Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully. Assessment for this unit For you to be assessed as competent, you must successfully complete two assessment tasks: Assessment Task 1: Knowledge questions – You must answer all questions correctly. Assessment Task 2: Project – You must work through a range of activities to complete a project. Assessment Task 1: Knowledge questions Information for students Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you: review the advice to students regarding answering knowledge questions in the Hospitality Works Student User Guide comply with the due date for assessment which your assessor will provide adhere with your RTO’s submission guidelines answer all questions completely and correctly submit work which is original and, where necessary, properly referenced submit a completed cover sheet with your work avoid sharing your answers with other students. i Assessment information Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide. Refer to the appendix for information on: where this task should be completed the maximum time allowed for completing this assessment task whether or not this task is open-book. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. Questions Provide answers to all of the questions below. List two sources of information that you could access to find information about the Hospitality Industry (General) Award. List two further sources of information that you could access, to find out information on work agreements for the hospitality industry. Why is it important to check the relevant award conditions when preparing a roster? How is an enterprise agreement different from a modern award? Explain how industrial agreements can affect the preparation of rosters. Identify at least two factors of how each of the following award provisions will impact the rostering process. Leave Mandated breaks between shifts Maximum allowed shift hours Standard pay rates Overtime pay rates Penalty pay rates List three impacts of contractor fees, if you had to include them in a staff roster. Outline two considerations when rostering permanent or casual staff. Using the table below and referring to the Hospitality Industry (General) Award 2010, (this can be found at the Fair work Australia government website www.fwc.gov.au), identify the key elements of the award. Leave entitlement Mandated breaks between shifts Maximum allowed shift hours Using the table below and referring to the Hospitality Industry (General) Award 2010, (this can be found at the Fair work Australia government website www.fwc.gov.au), provide the overtime payable. Period of overtime Overtime payable (as a percentage) Monday to Friday: First two hours Monday to Friday: After first two hours Midnight Friday to midnight Sunday A rostered day off Using the table below and referring to the Hospitality Industry (General) Award 2010, (this can be found at the Fair work Australia government website www.fwc.gov.au), provide the appropriate penalty rate for each period. Penalty rate for full-time and part-time employees Penalty rate for casual employees (incl 25% loading) Monday to Friday Saturday Sunday Public holidays Dixon Hospitality has an enterprise agreement with its staff, rather than following the Hospitality Award. Complete the table below for full time staff: https://www.fwc.gov.au/documents/documents/agreements/fwa/ae419117.pdf. Name of Agreement Leave entitlement Hours required to work Mandated breaks between shifts Maximum allowed shift hours Overtime payable Using the National Employment Standards (NES), provide the maximum weekly hours for the following: Maximum weekly hours Full-time Part-time Casual Complete the table and provide two examples of organisational initiatives that could have an impact on the preparation of staff rosters. Sociocultural-friendly Family-friendly Using the table below, identify three issues that you may come across for each leave provision listed when preparing a staff roster. Carers Compassionate reasons Illness or injury Jury service Long service Maternity or paternity Rehabilitation of injured workers Study Recreation (holiday) Why are rosters used and why are they important for controlling staff costs? Provide four functions of a software program that can support the development of a roster. What are two different formats used for staff rosters? Identify four items that you would need to include on a roster. List two examples of the two different ways of communicating a new roster, or an update to a roster. Digital/electronic Paper based Provide two advantages of rostering team members that have diverse social and cultural backgrounds, as well as skills. Identify four human resource policies and procedures that could be used to find out about leave provisions and managing socio-cultural workforce issues. Referring to the hospitality industry specifically, provide three examples of operational requirements that can have an impact on roster development. Explain how a wage budget can impact rostering. List three reasons that rosters may require adjustments or modifying. List two important factors that you need to consider when modifying a roster. Assessment Task 2: Project Information for students Tasks required for this unit This unit of competency requires that you: · prepare staff rosters that meet diverse operational requirements across three different roster periods · ensure the following when preparing the above staff rosters: sufficient staff to ensure the delivery of required services within wage budget constraints appropriate skills mix of the team modifications are incorporated where required compliance with industrial provisions and organisational policies and procedures completion of rosters within commercial and staff time constraints. Instructions for how you will complete these requirements are included below. Activities Complete the following activities. 1. Carefully read the following information. Successful completion of this unit requires that you complete the range of tasks listed above. It is important that you provide evidence that you have successfully completed each task. Below is a guide to the skills and knowledge you must demonstrate when you are completing each activity step. We have provided a number of documents to assist you and you will find these in the student resources. You will need access to: your learning resources and other information for reference rostering software your Operational Policy your Business Case Study Template your Staff Profile Template your Timesheet Template your Staff Record Template your Evaluation Report Template space for a meeting. What do I need to demonstrate? During this task, you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include: developing a roster following relevant industrial agreements, other considerations and wage budgets maximising operational and customer service efficiency while minimising wage costs combining duties where appropriate to ensure effective use of staff rostering teams with complementary skills mix to meet operational requirements taking account of social and cultural considerations and broader organisational policies that affect staff rosters consulting with colleagues to obtain their input into rosters using roster systems and equipment to administer rosters presenting rosters in required formats to ensure clarity of information according to organisational standards communicating rosters to appropriate colleagues within designated timeframes administering records of shift time completed by employees or contractors maintaining staff rostering records according to organisational procedures monitoring effectiveness of rosters in consultation with colleagues identifying ways in which rosters and roster development processes may be improved and take appropriate action. How will I provide evidence? Your assessor will provide you with templates to complete each task. You will find some detailed information about providing evidence; this will include: a completed Business Case Study a completed Staff Roster an amended Staff Roster two completed Staff Timesheets a completed Staff Record an Evaluation Report. You will need to complete each activity and submit the completed templates at the end of each step completed. Select a business and roster teams. You are required to prepare a three-week roster for kitchen staff using a business such as a restaurant or hotel of your choice. A Business Case Study Template has been provided to guide you on the information required in order to complete the assessment as well as an Operational Policy to help identify operational requirements. Once you have completed the Business Case Study, you will then need to meet with staff to discuss their availability over the next three weeks. The assessor will divide you into groups of five (5). Each person in the group must select one of the staff positions that you identified in the Business Case Study and complete the Staff Profile Template provided. They will do this providing their own details and skills and experience. When completing the Staff Profile Template (as you will be completing one for other students as part of their project) – make sure you are true to your own commitments and availability over the roster period. Also consider your own personal, social and cultural needs and ensure to communicate any requirements to the person preparing the roster. Please note that this is an individual task so each person must develop their own business case. When conducting discussions, take into consideration: any staff requests for the roster including any upcoming personal commitments social and cultural considerations such as working flexibly, family commitments, cultural events or ceremonies. During the meeting with your group, ensure that you use effective communication skills including: listening to staff requests using active listening to confirm understanding asking questions to confirm any requirements. You are to base all wages on the pay guide for the Hospitality Industry (General) Award (you can download this from: https://www.fairwork.gov.au/pay/minimum-wages/pay-guides). Conduct the meeting/role play. You are one of the staff members and the others in your group will also be staff members. Provide your own skills and experiences and record the other group member’s details and skills and experience. Use the Business Case Study Template that has been provided to you to record the details provided by the other staff members as well as the Operational Policy to help identify operational requirements and the staff members’ completed profiles. Record the details and submit the completed Business Case Study and each Staff Profile to your assessor. Research and select roster software. Using the internet research an appropriate scheduling software that you could use to create the roster. You may need to register to download the software, however, only select one that has a free trial around 30 days. The assessor must approve the selected software. Create a roster. Using the software you have downloaded, create the staff roster according to the discussions held with staff (your group), information gathered for the Business Case Study and operational requirements outlined in the Operational Policy. Your roster must meet the following criteria: Meet operational requirements as set out in the Operational Policy. Meet the business requirements as identified in the Business Case Study. Have the right amount of staff with the necessary skills and mix to deliver services effectively. Meet any wage and budget constraints as outlined in the Operational Policy and complying with the Hospitality Industry (General) Award, based upon the positions identified. Be clear enough so that it can easily be understood by all staff. The roster must be submitted in a suitable format to your supervisor for approval within the time allocated. This could be a PDF document, a printed report from the software, or a screenshot. Submit your roster to your assessor. Roster changes. The supervisor (your assessor) will provide you with the following messages from three members of staff: One member of staff is sick. One