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Assessment Task 3 Develop critical thinking in others BSBCRT511 Student Declaration To be filled out and submitted with assessment responses ◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) ◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me ◻ I have correctly referenced all resources and reference texts throughout these assessment tasks. ◻ I have read and understood the assessment requirements for this unit ◻ I understand the rights to re-assessment ◻ I understand the right to appeal the decisions made in the assessment Unit Title Unit Code Student name Student ID number Student signature Date Task Number ------OFFICE USE ONLY----- For Trainer and Assessor to complete: ◻ Student requested reasonable adjustment for the assessment Marking Sheet Completed successfully Did the student satisfactorily: Comments Y N DNS The student has satisfactorily completed and submitted the following: · Report in Task 3.1 ☐ ☐ ☐ Demonstrated ability to: · Collect and analyse feedback from individuals and teams on critical and creative thinking opportunities · Identify additional support required for teams and individuals · Develop recommendations for improvements in future learning arrangements according to relevant legislation and organisation policies This is evidenced by: · Report in Task 3.1 ☐ ☐ ☐ Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐ Student Name: Assessor Name: Assessor Signature: Date: Table of Content Student Declaration2 Task 3 – Monitor and improve thinking practices5 Task 3.1 Monitor and improve thinking practices7 References10 Task 3 – Monitor and improve thinking practices Task summary and instructions What is this assessment task about? This task builds on Task 2. You have been engaged as a consultant by MMI Professional Education to support the development of critical thinking skills in departmental managers. You are required to: 1. Analyse and evaluate critical and creative thinking in the organisation 2. Establish an environment that encourages critical and creative thinking in the organisation 3. Monitor and improve thinking practices Task 3 focuses on point 3. This task comprises of the following assessment methods: · Product-based ☒ · Direct observation of Role-Play ☐ · Case Study ☒ · Other (specify) ☐ It has been designed to evaluate your ability to/competency in: · Collect and analyse feedback from individuals and teams on critical and creative thinking opportunities · Identify additional support required for teams and individuals · Develop recommendations for improvements in future learning arrangements according to relevant legislation and organisation policies You are required to address the following: · Task 3.1 Monitor and improve thinking practices · Analyse, evaluate and provide recommendations about the scenarios provided What do I need to do to complete this task satisfactorily? · submit the completed assessment tasks, according to instructions, · complete the tasks with sufficient detail and present them in a professional manner, · use your own words and reference sources appropriately, · meet the word count where required, · use the scenario provided, · use the templates provided where required, · for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, · if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance. Specifications You must deliver/participate in: · NA You must submit to GOALS · Report Resources and equipment · Computer with Internet access · Access to Microsoft Office suites or similar software · Learning material · Scenario for assessment as provided · Appendices as provided · Relevant policies and procedures as provided · Templates as provided Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Complete the following activities: Task 3.1 Monitor and improve thinking practices Assume that you are now three months into implementing initiatives to develop critical and creative thinking skills in the management team. The following scenarios occurred: SCENARIO A The CEO informs you that the Marketing Manager submitted an issue report about a seminar for education agents that his team is organising. The CEO is disappointed by how the Marketing Manager is handling the issue because he is not proposing any innovative solution: ‘He is simply not going to use the show bags. What are we going to do with 500 show bags made specifically for this event?’ he says. See the report filed by the Marketing Manager below: Issue Report Date April 23 20XX Department Marketing Issue Delay – show bags delivery for the Education Agent Seminar on Sunday, May 16, 20XX Issue Register I3520XX Issue reported by Mark Lawson – Marketing Manager Issue description The show bags for the event will arrive two weeks late and be delivered on the Saturday before the event. The event set-up is scheduled for Friday at the event venue. There is no budget allocated to pay staff to work after hours on Saturday to fill the show bags with the merchandise and information material. Recommendation – remedial actions Use plain paper bags. Do not use the show bags. Decision Maker CEO Approval CEO Approval date Signature for approval Issue resolution responsibility, timelines and allocated budget as identified by the Program Sponsor Closure date You have received the following feedback about the Marketing Manager: · Works long hours and starts working again very early in the morning · Low productivity · His team does not feel supported · He does not consider process improvement a priority · The marketing team is not involved in the decision-making · The Marketing Manager is jovial and engaged when working with the other departmental manager SCENARIO B You have followed the organisational policy and procedures and introduced the departmental managers and their teams to the training programs listed below You collected the following feedback: · 1- Online induction for newly appointed team members Feedback: The online induction is well structured; however, it is generic. It does not address the specific needs of the individual teams. · 2- Engaged guest speakers to meet with the teams every two months to address different topics such as: · Design Thinking · Decision-Making · Communicate effectively · Active listening Feedback: Participation in these events is low (45%) because teams prefer to stay back and work on their daily tasks. · 3- Monthly ‘Think Tank’ meeting with the departmental managers, CEO, and the CFO to discuss issues and improvements. Feedback: The initiative has been successful; however, it runs for too long (3 hours rather than 2 hours). · 4- Established a reward program with a budget of $1,000/months to reward the best team (criteria: adherence to policies and procedures, the achievement of monthly milestones, meet budget, have the lowest number of issues reported). Feedback: Teams welcomed the initiative; however, they think that the criteria do not reward teams that succeeded against challenging circumstances by applying critical and creative thinking skills. Develop a report (Template 1) in the form of personal notes to evaluate the two scenarios, determine lessons learned and provide recommendations for improvement. (150-200 words in total) Template 1 -Report Report SCENARIO A · What support does the Marketing Manager require? · What solution would you propose for the issue described in the issue report in Scenario A? · What advice would you give the Marketing Manager to improve his critical and creative skills? · What advice would you give the Marketing Manager to improve his work relationship with the team? · How could the Marketing Manager better support his team? · What learning arrangements would you organise for the Marketing Manager? · What lessons can be learned from this scenario? SCENARIO B · What would you improve in each initiative? · What lessons can be learned from this scenario? · What recommendations would you give for improvements in future learning arrangements according to relevant legislation and organisation policies? References Please include your references below: (Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment) BSBCRT511 - Develop critical thinking in others V3 2021 Page 4 RTO Provider: 91153 - CRICOS Code: 02672K greenwichcollege.edu.au Assessment Task 1 Develop critical thinking in others BSBCRT511 Student Declaration To be filled out and submitted with assessment responses ◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) ◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me ◻ I have correctly referenced all resources and reference texts throughout these assessment tasks. ◻ I have read and understood the assessment requirements for this unit ◻ I understand the rights to re-assessment ◻ I understand the right to appeal the decisions made in the assessment Unit Title Unit Code Student name Student ID number Student signature Date Task Number ------OFFICE USE ONLY----- For Trainer and Assessor to complete: ◻ Student requested reasonable adjustment for the assessment Question Marking Sheet - Assessor to complete. Did the student satisfactorily address each question as instructed: Completed satisfactorily S NYS DNS Comments Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐ Student Name: Assessor Name: Assessor Signature: Date: Table of Content Student Declaration2 Task 1 – Knowledge Questionnaire5 Question 16 Question 26 Question 37 Question 47 Question 57 Question 68 Question 78 Question 88 References9 Task 1 – Knowledge Questionnaire Task summary and instructions What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions. The questionnaire is designed to meet the knowledge required to meet the