Assessment Task 5:Supervisor ReportPART A: CONDUCT A CLIENT AND STAFF FEEDBACK SESSION TOEVALUATE THE SERVICE PROGRAMINSTRUCTIONS:In Part A of this task you are required toshow that you can seek...

Assessment Task 5:
Supervisor Report

PART A: CONDUCT A CLIENT AND STAFF FEEDBACK SESSION TO
EVALUATE THE SERVICE PROGRAM

INSTRUCTIONS:

In Part A of this task you are required to
show that you can seek feedback from users of the program and other
stakeholders.

In order to do this, you will hold a feedback
session with a group of clients or their representatives and staff.

This group of people will be role played by
your classmates. Your assessor will arrange who will be part of your group and
will brief them on their roles.

Prior to the feedback session, you must
provide role play participants with a copy of your assessments (Assessment
Tasks 2–4) so they can familiarise themselves with the content of your program.

During the feedback session you must do the
following:

• 
  
  Provide an overview of the
  
  program so everyone understands your project (they will be familiar with
  
  it, but you should still fully brief them regardless).
  




• 
  
  Discuss the program’s
  
  objectives and the performance indicators as set in Assessment Task 4.
  




• 
  
  Discuss the program’s progress
  
  (you may make some of this up – for example, three sessions have been run;
  
  attendance was good for the first two sessions but dropped off in the
  
  third session; some clients had behavioural issues that required them to
  
  be removed from the program, etc)
  




• 
  
  Ask participants for feedback
  
  on the program and ideas for improvements.
  




• 
  
  Ask each of the participants to
  
  complete the feedback form. You will need these feedback forms to complete
  
  Part B of this assessment.
  

Role play participants will be instructed to
complete the written feedback forms, even if this may not be appropriate for
their ‘role’ (for example, a client with an intellectual disability may not
able to read and write).

If there is any legitimate reason why the
participant is unable to complete the form, the student may record verbal
feedback instead. The recording will need to be submitted as part of this
assessment in place of the written form.

Each participant is required to sign and date
their feedback form.

Note: remember that you will also be playing
the role of a client or staff member of one of your classmate’s programs. This
will not be assessed.

PART B: EVALUATION REPORT

INSTRUCTIONS:

Part B of this task requires you to:

• 
  
  evaluate the feedback from
  
  users of the program and other stakeholders
  




• 
  
  assess the capacity of the
  
  program to meet objectives
  




• 
  
  identify what needs to be
  
  changed for ongoing success.
  

Use the template below to record the
evaluation of the service program.

SERVICE PROGR

SERVICE PROGRAM
Feedback Form

M EVALUATION REPORT