Assessment Task 5:Supervisor ReportPART A: CONDUCT A CLIENT AND STAFF FEEDBACK SESSION TOEVALUATE THE SERVICE PROGRAMINSTRUCTIONS:In Part A of this task you are required toshow that you can seek...

Assessment Task 5: Supervisor Report
PART A:  CONDUCT A CLIENT AND STAFF FEEDBACK SESSION TO EVALUATE THE SERVICE PROGRAM
INSTRUCTIONS:
In Part A of this task you are required to show that you can seek feedback from users of the program and other stakeholders.
In order to do this, you will hold a feedback session with a group of clients or their representatives and staff.
This group of people will be role played by your classmates. Your assessor will arrange who will be part of your group and will brief them on their roles.
Prior to the feedback session, you must provide role play participants with a copy of your assessments (Assessment Tasks 2–4) so they can familiarise themselves with the content of your program.
During the feedback session you must do the following:
·     Provide an overview of the program so everyone understands your project (they will be familiar with it, but you should still fully brief them regardless).
·     Discuss the program’s objectives and the performance indicators as set in Assessment Task 4.
·     Discuss the program’s progress (you may make some of this up – for example, three sessions have been run; attendance was good for the first two sessions but dropped off in the third session; some clients had behavioural issues that required them to be removed from the program, etc)
·     Ask participants for feedback on the program and ideas for improvements.
·     Ask each of the participants to complete the feedback form. You will need these feedback forms to complete Part B of this assessment.
Role play participants will be instructed to complete the written feedback forms, even if this may not be appropriate for their ‘role’ (for example, a client with an intellectual disability may not able to read and write).
If there is any legitimate reason why the participant is unable to complete the form, the student may record verbal feedback instead. The recording will need to be submitted as part of this assessment in place of the written form.
Each participant is required to sign and date their feedback form. 
Note: remember that you will also be playing the role of a client or staff member of one of your classmate’s programs. This will not be assessed.
PART B:  EVALUATION REPORT
INSTRUCTIONS:
Part B of this task requires you to:
·     evaluate the feedback from users of the program and other stakeholders
·     assess the capacity of the program to meet objectives
·     identify what needs to be changed for ongoing success.
Use the template below to record the evaluation of the service program.
    SERVICE PROGRAM EVALUATION REPORT
    Organisation
    
    Program title
    
    Section A – Evaluate feedback
    Feedback received (expand on your answers)
    How will this feedback be addressed?
    1. Were diverse individual needs of clients met during this program?
    Yes, the diverse need of clients met during the program. It is becoming more appreciative and aware of the cultural differences among clients. This can provide with better ability for showing the respect for individual clients for providing assistance in the way that are culturally familiar with clients and it can help in development of positive relationships with clients. It is important to understand the culture of client that can help in interpreting the people behaviour through the culture. It can help in understanding the behaviour of client and ensures providing better care.
    Were risks sufficiently addressed?
    Yes, the risk was sufficiently addressed and it was important for addressing the risk because it can help in understanding the mental state of the client. The risk includes mental health issues like depression, anxiety, risk of suicide, aggression and ADHD. It is important for determining the way for handling the stress that is related for making healthy choices. It is important for the overall health of the client and it demands place on the person for using abilities and resources. The risk were identified and was understood for ensuring that client can look for recovery.
    Was there sufficient support and supervision provided by staff?
    Yes, proper supervision and support was provided by staff. The way staff worked and provided support that was the key for moderating and reducing work-related stress. All important assistant was provided with the demand of the work that can help in serving clients better and understanding requirements of clients. Staffs ensure that all adequate information was provided including constructive feedback. Additional assistance for undertaking challenging tasks were ensures and adequate backfilling of redistribution and roles of work were properly handled.
    Were objectives sufficiently met?
    Yes objectives were sufficiently met for understanding the need of client and mental state. The program ensures availability and accessibility for all mental health care that are required to be provided to client. It can help in understanding most underprivileged and vulnerable section of the clients. The program encourages application of mental health knowledge for ensuring social development. It promoted community participation in the mental health services for stimulating efforts for self help for client that are suffering from mental health issues.
    What general feedback was given on things that went well?
    The general feedback included strategy that will be used for addressing the issues of mental health issues in younger generation. The feedback was addressed by integrating the mental health with primary health care. It can help in eradicating the stigmatization for mental health issues and protecting the right. It requires providing public education in the mental health for increasing the awareness and reducing stigma. It ensures early detection and treatment of mental health issues. It includes providing valuable experience and data at the level of community.
    What general feedback was given on things that required improvement?
    General feedback includes improving the communication skills that can help in connecting with clients for understanding the need and mental state of the client. Communication can be challenging for Centre in understanding the need of clients. It is important to encourage the communication by setting clear expectation and responding positively to the response of clients. The time management was also required as 3 hours were only provided for the program. It can help in providing realistic time and focusing on the way for managing the time while looking after clients. It requires development of time management strategies for ensuring that all the requirements are met in the provided timeline of the program.
    Section B: Assessment of Program to meet objectives
    Were the performance indicators for this...