Assessment Task and Context Assessment Task and Context We live in a dynamic world, which consists of various complex adaptive systems and requires today’s managers to take a holistic view of the...

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Assessment Task and Context
Assessment Task and Context
We live in a dynamic world, which consists of various complex adaptive systems and requires
today’s managers to take a holistic view of the business. In order to gain a holistic understanding,
managers need to understand all the key internal and external stakeholders and the intended and
unintended consequences of their decisions. To achieve this objective, managers need to learn
and apply systems thinking tools and techniques. One such tool is “Rich Picture”. Rich Picture
helps us express our own understanding of the world, the stakeholders to be considered and the
impact that they may have our actions. Tools such as Rich Picture, CATWOE and Root Definition
Reports, help us to understand others’ perspectives without getting involved in conflicting
arguments of convincing one another about their own worldview.
Instructions *** This assessment is linked to Assessment 1 (Part A). To successfully complete
MGT603 Assessment 2, students will require to write a comprehensive report that helps resolve
the problem that they have introduced in Assessment 1 (Part A) for their selected case
Using the resulting discussion from Assessment 1 (Part A), students are required to analyse and
synthesise consequences of the selected case organisation’s issue/problem/challenge on various
internal and external stakeholders involved while achieving the goals and objectives through policy
There are two (2) important discussions to Assessment 2.
1. Rich Picture: Students are required to create/draw a Rich Picture of the identified
problem/challenge/issue in MGT603 Assessment 1 (Part A). The Rich Picture can be hand drawn
and should provide a concise overview of the complex system under review.
2. Root Definition Report Using CATWOE: A “Root Definition Report” is a “structured analysis and
description of the system being investigated”. A Root Definition Report explains, “what”, “how” and
“why”. A CATOWE analysis can help in the development of a thorough Root Definition Report.
CATWOE is a mnemonic that identifies all stakeholders in the system being analysed.
To successfully completeAssessment 2 report, it must include: Rich Picture Root Definition Report
Using CATWOE And based on these tools (Rich Picture and Root Definition Report Using
CATWOE), students will recommend two (2) optimal solutions to overcome the
problem/issue/challenge identified in Assessment 1 (Part A).
MGT603 Assessment 2 Submission Instructions:
The Rich Picture and Root Definition Report using CATWOE needs to be produced according to
academic writing guidelines and must be submitted in compliance with the following:
The submission must be in WORD document format and must contain a “signed” assessment
cover sheet.
You should make significant references to the subject material and substantial wider reading. A
minimum of six (6) academic-related (e.g. peer-reviewed journal articles, books chapters,
university resources, conference papers) and a minimum of two (2) other references (e.g.
newspaper articles, industry reports, and etc.) are required in this assessment. References to
‘Wikipedia’ or similar unsubstantiated sources will not be accepted. It is highly advised to use
ecent references (from the past five years) where possible and necessary.
It is essential that students use appropriate APA style for citing and referencing research. Please
see more information on referencing here in the Academic Writing Guide found via the Academic
Skills website. In academic writing, it is highly advised to write in the third person (e.g. the author,
the writer, the researcher).
Within your assessment document all sections and sub-sections of the report require being
numbered (e.g. 1, 1.1, 2, 2.2, etc.). Furthermore, all submissions require having page numbers.
All inserted Figures and Tables within the assessment require being labelled and numbered
appropriately (e.g. Figure 1: Rich Picture …., Table 1: CATWOE Analysis ….). Furthermore, they
all require being initially stated/introduced and then discussed in-detail and in-depth

Table of Contents
1. Background Information About The Company: 1
2. Discussion: 1
3. Rich picture: 1
4. Catwoe Analysis: 2
5. Conclusion: 3
6. References: 3
1. Background Information About The Company:
The company that was chosen to complete this assignment is Officeworks. Officeworks is one of
the largest organizations in Australia, which was established in 1994 by Coles Myer. He sold the
company to Wesfarmers group in 2007 for around A$16 billion. Now the company employs around
8000 members with 167 stores available all around Australia and New Zealand, Ling, W. (n.d.).
They sell around 40,000 products for all business sectors and schools. Like all the organizations,
Officeworks was also affected during the COVID-19 pandemic.
2. Discussion:
According to (Corporate Finance Institute, 2021), systems thinking is a strategy that connects all the
departments in the organization to work together effectively. Soft system methodology helps to
draw the issues in the organization and problems faced by stakeholders. So Peter Checkland [1999]
and Brian Wilson [2001] developed a few tools to solve the issues (“An Overview of the Soft
Systems Methodology,” 2015).
In a recent interview, Sarah Hunter Managing Director of Officeworks (PricewaterhouseCoopers,
n.d.) mentioned that in the quick session people started panic buying which created a
supply-demand in IT hardware, Toilet paper, hand sanitizer, and home office setup items in the
shops in Victoria and NSW. Immediately, they started to order more items to keep in stock in the
warehouse to avoid the demand. Moreover, before the pandemic, most of the corporate staff need
to be present in the office to complete the tasks but during the pandemic, they did work from home
to run the business without any disruption.
3. Rich picture:
With the help of a rich picture diagram. I have understood the issues that occu
ed during the
pandemic in the organization. As a result, a rich image might be used as a point of contact in a
complex system with many components.
Figure1: Rich picture for OfficeworksRetrived from Mehregan, R., Hosseinzadeh, M., & Kazemi, A.
XXXXXXXXXXAn application of Soft System Methodology. Procedia –Social and Behavioural Sciences, 41, 426
4. Catwoe Analysis:
The tool helps to understand the business decisions and strategies to run it successfully in the world.
Mainly, this tool is used to identify the issues and opportunities in the business. The below table
shows the information about Officeworks.
Customers The main stakeholders for Officeworks are
1. Small and medium organizations in Australia.
2. Students and Professionals
Actors Wesfarmers family group and Sara hunter are the important
persons in the organisation to take decisions to improve the
sales and stay in the market.
Transformation During the Covid-19 Officeworks implemented many
precautions measures such as
● Qr check-ins during the visit
● Placing the hand sanitizer in the stores and requesting
vaccination certificates to ensure the safety of staff and
other people.
World view They are supplying all the IT hardware and providing greene
choices to the customers
Owners Wesfarmers family group and there are 12 board of members
who take all the necessary actions to stay in the market and
ahead of their competitors.
Environment The main motto of this organization is to purchase sustainable
products and recycle electronic goods properly to eliminate
Table:1 CATWOE Analysis Retrived from Mehregan, R., Hosseinzadeh, M., & Kazemi, A XXXXXXXXXXAn
application of Soft System Methodology. Procedia –Social and Behavioural Sciences, 41, 426 –433.
To sum up, a recent survey which was conducted by (The Sydney Morning Herald, 2020) found
that most of the Officeworks corporate office employees wish to continue the work home option,
which helps them spend time with the family and work-life balance is maintained. During the
pandemic to fill up the stocks and cope with the demand, they have employed additional people in
the organization. Most of the industries faced a huge loss during COVID-19, however officeworks
is seen to have made a huge profit with the strategies that were employed.
An Overview of the Soft Systems Methodology XXXXXXXXXXAn Overview of the Soft Systems Methodology, 1–14.
Corporate Finance Institute. (2021, April 24). Systems Thinking.
Ling, W. (n.d.). About Us. Officeworks. https:
Mehregan, R., Hosseinzadeh, M., & Kazemi, A XXXXXXXXXXAn application of Soft System Methodology. Procedia –Social and
Behavioural Sciences, 41, 426 –433.
PricewaterhouseCoopers. (n.d.). Sarah Hunter, Officeworks Managing Director. PwC.
The Sydney Morning Herald. (2020, October 10). The future of the office has changed forever. Head Topics.
Answered Same DayApr 09, 2022


Parul answered on Apr 10 2022
9 Votes
Officewors& COVID-19 Pandemic
id Work Culture
Digital Presence and Marketing
Retail and Physical business took a massive hit
Multiple Teams
Air-bone disease – communicable & Infectious
People were not allowed to come out of their home
Multiple-Lock downs
People started working from home...

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