Shubham answered on Apr 13 2022
Topic = Cisco Planning and scheduling
The report is an analysis of knowledge management and the various practices related to it which are being executed in Cisco. Being a leader in networking industry it has its own sets of challenges of knowledge management. Employees and managers share it in the form of experiences, projects and the real time scenarios so that useful information can be float in the system. The power to control what is to be shared, when to be shared and with whom to be shared empower employees to increase their productivity over time.
Table of Contents
Executive Summary 2
Overview of the Company 4
Introduction to Knowledge Management 4
Knowledge Management features 4
Strengths and weaknesses of EIMS 5
KMS(s) are used to help the organisation gain a strategic or competitive advantage in the industry. 6
Cisco manage their knowledge internally and externally and the market response 6
Knowledge Management Initiative 9
Difficulties faced in implementing KM system 10
Overview of the Company
Cisco is an American multinational company, conglomerate which was founded by two Stanford University computer scientists in 1984 and is headquartered in San Jose (Cisco, 2022). It is a market leader in providing networking services for Internet. Chuck Ro
ins in CEO of the company since 2015. It is present in 115 countries with over 35,000 employees working for it. It provides networking solutions so that people can connect through computing devices and computer networks, government, small and medium scale enterprises can be
ought closer together and people can transfer information i
espective to their place, time or type of device (Cisco, 2022). Recently it has been announced that Cisco is merging with Microsoft a trusted partnership is about to built to fuel the digital transformational efforts for better innovation.
Introduction to Knowledge Management
To optimise the organization's potential, knowledge management is an organised process of finding, collecting, organising, retaining, and communicating information (experiences, market data, lessons learned from strategies, co
ective measures, benchmarks, documented processes, and so on) (Bootz, Durance & Monti, 2019). It is a method of exploiting untapped information that is segregated and latent in individuals and throughout all aspects of organisational structure. New sectors are explored and commercial approaches are identified as it evolves, resulting in enormous institutional knowledge (Obeso et.al, 2020). Knowledge is divided into two categories: (i) explicit knowledge, which is documented and easy to pass on to others, and (ii) tactic knowledge, which is existing in the organisation but not yet articulated.
Knowledge Management features
· Robust Search: According to studies, the average person spends 20 minutes each day looking for useful information. Employee productivity can be improved by implementing a knowledge management system (KMS). This should allow for sophisticated search, similar to Google, so that finding topics is simple.
· A Powerful Q&A Engine: It is self-evident that when knowledge is available, doubts will arise. Cisco will be able to save time by using the Q&A engine to answer frequently asked queries. Its employees should be encouraged to post any queries they have that aren't answered in KMS (Carlucci, Schiuma & Santarsiero, 2019).
· Reporting And Analytics: It is necessary to determine what types of inquiries customers regularly ask and what types of information can assist staff in increasing their productivity. Department and team leaders can use built-in statistics to see which members of their team have viewed and engaged with certain pieces of content.
· Access on Any Device: Because remote and telework are new and mandated norms in the aftermath of the pandemic, there is a desire for giving content access flexibility. Cisco should optimise the KMS for all devices, ensuring that it can access their locations and provide safe navigation (Israilidis, Odusanya & Mazhar, 2021).
· Knowledge In the Flow of Work: Employees should be given basic tools so they don't have to get permission from their bosses every time they use them. This diverts their attention and wastes time. For example, it will enable the CRM team to serve clients more quickly while also ensuring high-quality service.
· Ability to Tailor Your Solution to Your Company: Cisco must take responsibility for keeping content cu
ent, as employees will rely on what is available on the platform. As a result, the KMS interface must be customised to reflect the company's culture and band.
· Ability to Scale With Your Business: The KMS system should be dynamic in order to integrate well with emerging technologies, not outgrow too soon, and serve the role of innovation (Karsen et.al, 2018). Cisco must be aggressive on this front in order to offer diverse locations for exchanging information with the support of multiple communities.
Enterprise information management system
In a digital setup information is key source of redefining business models, transforming industries and improving efficiencies of business processes (Al-Emran et.al, 2018). Through automation and artificial intelligence, APIs and data automation, and driving engagement with customers, partners, and employees, Cisco has used new technologies to unlock the power of information which has become more intelligent and connected, and drive engagement with customers, partners, and employees.
EIM (Enterprise Information Management) solutions oversee the generation, acquisition, use, and eventual lifetime of both structured and unstructured data (Al-Emran et.al, 2018). Cisco’s EIM solutions are designed to help businesses extract value from their data, safeguard it, and comply with an ever-growing number of regulations.
Strengths and weaknesses of EIMS
· Artificial intelligence
· Value of content
· Flexible deployment of options like cloud, hy
id working etc
KMS(s) are used to help the organisation gain a strategic or competitive advantage in the industry.
A knowledge management system allows firms to get the co
ect information to the right people at the right time, which is one of the main advantages. Defining the right information, the right person, and the right moment can be difficult, if not impossible, given the quick rate at which consumers' expectations and the industry environment change (Jarmooka et.al, 2020).
An efficient knowledge management strategy allows a company to develop, apply, and exchange information, allowing it to
eak down silos and increase the use of important data. The co
ect strategy ensures that organisational goals are met as technology advances, keeping businesses on the cutting edge of industry trends and always keeping them one step ahead of the competition.
The traditional workplace is becoming more diverse, necessitating the creation of...