Assignment 2 is related to assignment 1. Use five (5) or more resources for your citing and referencing in Harvard style. Make sure to provide the name of the organisation as well as the URL, values, vision, and mission statement.Please note that all assessment items in this course mustadhere to the correct Harvard citing and referencing
BUSINESS COMMUNICATION TECHNOLOGIES AND BUSINESS SYSTEMS Submitted By: Presit Magar Student Number: 0061123575 Course Code and Name: CIS5309 Management of Business Networks and the Cloud Abstract Undoubtedly, communication technologies and business systems have become essential parts of the businesses, technology features, technology standards, network management and security has turned out to be the essential elements determining the success of large, medium and small-sized business organisations. Without these technologies and networks, we cannot imagine a business world we see today. Industries like consumer electronics and banking have been leveraging heavily upon technologies and network to come up with products and services, which are able to meet the changing needs and expectations of the customers. Through this research paper, the business communication technologies and business systems used by large organisations like Apple Inc. and small organisations like Bank of Queensland. The background of these companies will be discussed through this paper and light will also be shed on the technologies being used by these organisations, the features and standards of the technologies they use, the strategies and procedures they deploy to manage their networks, security concerns associated with these networks and the SWOT analysis of these organisations from the technological standpoint. This research paper will also discuss about the application of the technologies to the respective industries. The overview and finings and best practices will also be highlighted here. Table of Contents Introduction4 Background of the Companies4 Apple Inc.4 Bank of Queensland5 Apple Inc.5 Technology Used5 Feature of Technology Used6 Technology Standards8 Network Management and Security of Network8 SWOT of Apple in Terms of Technology9 Bank of Queensland9 Technology Used9 Features of Technology Used9 Technology Standards10 Network Management and Security of Network10 SWOT of BOQ in Terms of Technology11 Industry Research11 Conclusion11 References13 Introduction As the business environment continues to be technology driven and digitisation, communication technologies and business systems have become essential parts of the businesses, technology features, technology standards, network management and security has turned out to be the essential elements determining the success of large, medium and small-sized business organisations. Without these technologies and networks, we cannot imagine a business world we see today and therefore, these can be considered as the foundation of the business operations, processes and procedures we see in the recent times. Through this research paper, the business communication technologies and business systems used by large organisations like Apple Inc. and small organisations like Bank of Queensland. The background of these companies will be discussed through this paper and light will also be shed on the technologies being used by these organisations, the features and standards of the technologies they use, the strategies and procedures they deploy to manage their networks, security concerns associated with these networks and the SWOT analysis of these organisations from the technological standpoint. This research paper will also discuss about the application of the technologies to the respective industries. The overview and finings and best practices will also be highlighted here. Background of the Companies Apple Inc. Apple Inc. is one of the most popular multinational technology company with its origin California, America. The company is known for designing, developing and selling consumer electronics, computer softwares and several other online services. It is a prominent hardware and software company. The mission of the company is to bring the best user experience to its valuable customers through its innovative hardware, software and other services. The strategic vision of the company highlights the fact that Apple focuses on great products and services (Apple, 2021). The company has the capability to adapt to the changing business landscape by incorporating latest business communication technologies and business systems, therefore, this company is being chosen for discussion in the current research paper. The core values of the company are focused towards coming up with innovative products and services, which are capable of making a positive difference to the society. The management of the company is of the belief that people within the company are important to grab the opportunities and make a difference, which counts. The extent of the business is at the global level. Apple is making its presence being felt in different countries of the world. Bank of Queensland Bank of Queensland is an Australian retail bank with its headquarters in Brisbane, Queensland. This bank has turned out to be one of the oldest financial institution in Queensland and has managed to expand so as to have 160 branches all across Australia. The bank is considered to be a full-service financial institution. The bank has been operating its retail branches, business banking centres and equipment finance centres throughout Australia. The mission of the company is to build long-term relationships with its valuable customers with the help of banking products, which are capable enough to meet the changing banking and financial needs of the customers in the changing banking landscape with the advent of technologies (Bank of Queensland, 2021). The bank has been incorporating the communication technologies and business systems quite well to serve its customers and therefore, the company has been chosen for discussion in this research paper. The strategic focus of the company is to target the niche segment, where customers value a more intimate banking relationship. The strategic vision of the company is to build an inclusive workplace that values the multicultural taskforce of the company and creates new possibilities to connect with the customers in a more efficient and effective manner. The company has been carrying its operations primarily within the boundaries of Australia. Apple Inc. Technology Used Apple Inc. is known to be of the early adapters of technology and at the same time is also known for bringing disruption to the technology world. Apple Inc. has been leveraging heavily on electronic means to communicate with its employees as well as its customers. The company has a strong email system, which allows the company to share important information with the employees within the organisation. Furthermore, to share the information about latest technologies with the customers of the business. The company makes use of its official website. News and events, RSS feeds, Apple events and many more are used as platforms by the company to share information with the internal and external stakeholders of the business (Kim et al., 2017). Video conferencing and virtual meetings are being conducted to manage expatriates and virtual teams of the business. Apart from the modern-day communication technologies to communicate with the internal and external stakeholders of the business, Apple has also been making use of technologies to come up with innovative products and services, which have managed to bring disruption in the consumer electronics industry. Apple has been making extensive use of technologies like augmented reality, virtual reality, artificial intelligence, machine learning and Internet of Things. Apple is not only focused on improving its software but has also been focusing on the inclusion of the technologies, which will help to improve the designs of the company and therefore, helping to improve the overall hardware of the company’s products. Apple has also incorporated technology through an efficient and effective customer relationship management system. The company has been adopting cloud technologies such as AWS and Google cloud platform to host most of the data on iCloud. Feature of Technology Used Apple has been bringing in products and services, which are innovative, creative and are based on latest technologies to bring a positive change in the society and are capable enough to meet the needs of the technology freak customers. Some of the most prominent features of the technologies being used by Apple shall be discussed here to develop an in-depth understanding of these technologies. Email and Instant Messaging Services Electronic mail is one of the most used services at Apple. Some of the most prominent features of the email systems used by Apple includes automatic reply to messages, auto-forward and redirection of messages. The email system of Apple is also capable of sending copies of messages to many people. Automatic filing and retrieval of messages is another prominent feature of the advanced email system being used by Apple. Furthermore, different email addresses can be stored in the address book of Apple’s email system and can be retrieved instantly as and when required. The employees making use of the email system of Apple get an instant notification whenever a message is not being delivered or a message has been received. Signatures can be attached to the emails and emails are automatically time stamped. It’s possible to send heavy data files, graphics or sound attachments to others. Webmail or mobile email can be used to send or receive messages, when on a move. Official Website of Apple The official website of Apple is designed and customised in a manner so that it is able to provide sufficient information about the latest products and services of Apple to its customers. The layout of the website is simple, clear and comprehensive a logical flow can be observed throughout the website. News and events are published through the official website of the company thus, enabling Apple to communicate clearly with its internal and external stakeholders. Clear navigation has been helping Apple to establish a clear hierarchy of information on its website. Brand design and popularity of Apple reflects through the website of the company. Video Conferencing and Virtual Meetings This technology used by Apple enables interaction with people in the real time. Web conferencing of virtual meetings has been enabling Apple to come up with up to 36 presenters on the screen and allows 1600 attendees at a time to join the meetings. The advanced host controls feature of this technology ensures that the meeting is conducted in a proper manner and the intended purpose of the meeting is being fulfilled. Furthermore, the flexible scheduling feature of web conferencing or virtual meeting has proved to be extremely beneficial. Chat features, remote controls, unlimited recordings, VoIP and many more are some of the prominent features of video conferencing technology used by Apple. The features enabling broader information sharing have been enabling Apple to increase its productivity considerably. The inclusivity feature of Apple’s video conferencing technology is commendable. Feature of Augmented and Virtual Reality The primary features of augmented reality, which is being used by Apple as a technology are a combination of real and virtual worlds, real-time interaction, and accurate 3D registration of virtual and real objects (Caboni & Hagberg, 2019). Augmented reality is being used by Apple because of its feature, which enables easy blending of digital content into the real world through the devices being used by the users. Changeability is one of the most prominent features of augmented reality. Synchronicity and antecedent are other important features of augmented reality. Augmented reality