Assignment 2 Question – 1200 words Comfort Transportation Pte Ltd, commonly known as Comfort, is a taxi company owned by ComfortDelgro Corporation Ltd. With the advent of the sharing economy,...

Assignment 2 Question – 1200 words



Comfort Transportation Pte Ltd, commonly known as Comfort, is a taxi company owned by ComfortDelgro Corporation Ltd. With the advent of the sharing economy, Singapore’s taxi industry has been significantly disrupted.

1.    Use publicly available information and data, propose business goals for Comfort that will address the challenges the company and industry as a whole is facing.

2.    Conduct an organizational training needs analysis to determine the knowledge, skills and attitudes necessary for realizing the business goals proposed in Part 1. Report your findings.

3.    Conduct a task (Functional) analysis to determine the observable actions and tacit cognitive functions needed for proficiency and excellence in the identified job tasks. Report your findings.

4.    Conduct individual learning needs analysis to determine the employee’s performance gaps as compared against the findings of the task analysis. Report your findings.

5.    Based on the findings of the 3 levels of training needs analysis conducted, craft the learning outcomes for the training programme to be designed in another separate report – Assignment 3

Assessment Scope



Identification of Business Goals
There must be detailed information and data about the company and industry.
Business goals are based on analysis of the researched information and data.
Business goals are S.M.A.R.T.


Organisational Training Needs Analysis
Choice of analysis method(s) is appropriate and well-considered.
Analysis method(s) is/are applied correctly and constantly checked against the business goals.
Findings of the analysis are closely related to the business goals.


Task (Functional) Analysis
Choice of analysis method(s) is appropriate and well-considered.
Analysis method(s) is/are applied correctly and constantly checked against the organisation's trainng needs.
Findings of the analysis are closely related to the organisation's training needs
Individual Training Needs Analysis
Choice of analysis method(s) is appropriate and well-considered.
Analysis method(s) is/are applied correctly and constantly checked against the task analysis.
Findings of the analysis are closely related to the task analysis.


Identification of Intended Learning Outcomes
Learning outcomes are phrased with an appropriate verb that indicates action to be taken.
Learning outcomes are critically drawn from the training needs analyses conducted.


Mechanics of Writing
In-text citations done according to APA format with little or no mistakes. Referencing follows the APA format but with little or no mistakes. Sufficient and authoritative resources referenced.
There must be a minimum of 10 references.