Assignment is done but there is few points which can you fix my tutor give feedback and told these points not mentioned
Task 2 (Part 1) Problem Identification Tool and Defining the Issue In organizational context, the management of the issues through various tools is a complicated task to achieve. Professionals thrive hard to make sure that their perceptions and analysis of the problems are done through specific steps. The starting points, as per the observation of the flow chart, are to identify the problem in the specific context of the wellbeing of the organization. The issue can be related to operations, promotions, and sales as well as to the management of the interest of the employees in organization. The recognition and proper interpretation of the problem sets the course of its analysis through further steps. This is the generic process modelling which is mostly applied to understand the degree of problem in the organizational context. Problem Identification Tool • SWOT Analysis – Weaknesses and Threats such as low-skilled workers and inaccurate delivery and time were identified using this analysis. • Survey - Surveys were conducted with the customers, due to which we were able to identify the problem of low customer satisfaction. Problem Analysis (Criteria) Materiality – will only recognize the problem if they would significantly affect the company. No attention will be paid to negligible problem Priority (urgency) – Problem as prioritized based on urgency Score 1 – 5 where five (5) is the highest Problems Identified Materiality Urgency Criteria 3 Criteria 4 Total Score Low-Skilled Worker 2 1 3 Low Customer Satisfaction 4 4 8 Inaccurate Delivery Time and day 4 4 8 131730000000000081 131730000000000081 Created a means that would analyse the problem and put priorities 131730000000000081 Developed and applied proper means to detect problems 131730000000000081 No Tracking Information provided to Customers 5 4 9 Problem Definition Problem: Low Customer Satisfaction Root Causes: Late deliveries Problem: No Tracking Information provided to Customers Root Causes: Company using outdated software’s Problem: Inaccurate Delivery Time and day Root Causes: Inefficient admin staff entering information into the systems Problem Solving (Tools) 6 Hats: The six-hat thinking is the tool which gives smooth accessibility to the diverse solutions related to the issue. It is also connected closely to the process of recognizing the intensity of the issue as well. There are particular colours associated with the ‘hats’, symbolizing the think tank of the organization and how it should overview the issue. The white hat symbolized neutrality and objective perception. – Low customer satisfaction and no tracking information to customer. Buy new trucks ($400,000). Install GPS trackers in all trucks. ($300,000). Hire new skilled workers. ($200,000) Brainstorming: Once the problem is identified and defined, particular tools are used to see if there can be relevant and most suitable solutions can be found. The first tool is to brainstorm ideas related to the resolve the issue. – In accurate information regarding Delivery time and day. • Provide them training to use new tracking system ($65,000). • Divide the workload equally by hiring more staff. ($30,000) • Do benchmarking to observe the practices of competitors ($15,000) • Hire Consultant and do Change Management to update practices and culture ($90,000) 131730000000000081 Established and organized creative thinking practices to foster team innovation 131730000000000081 Examined and employed a variety of procedures and devices to produce new proposals 131730000000000081 131730000000000081 List of viable Solution Buy new trucks ($400,000). Install GPS trackers in all trucks. ($300,000). Hire new skilled workers. ($200,000). Provide them training to use new tracking system ($65,000). Hire Consultant and do Change Management to update practices and culture ($90,000). Validation of Criteria However, in all of the tools mentioned above, the validation of the data is one of the important aspects which should be seen as sensitive in the context of the organizations. The facts and information taken for designing the solution should be validated from the authentic sources; there is no scope for having incomplete information as it misleads the administrators and does not provide solution to the issue. Cost – Cost is to be considered in any decision making. A concept that is highlighted in economics based of the concept of scarcity. The company, though very supportive in terms of innovation and change, is looking at cost as a significant factor in decision making. Ease of implementation: that means it is easy for a company to implement it. Sustainability (longevity): how long this will work in the company. Impact: is this change impact on the company growth. 131730000000000081 Presented a method for further validation to enhance the analysis 131730000000000081 131730000000000081 Itemized the feasible answers available for further evaluation 131730000000000081 Score 1-5 Problems Identified Cost Ease of implementation Sustainability Impact Total Score Low customer satisfaction and tracking information to customer Buy new trucks 4 5 3 4 16 Install GPS in trucks to track drivers 5 4 4 4 17 Hire new skilled workers 4 1 4 5 14 In accurate information regarding Delivery time and day. Provide employers training 5 5 4 3 17 Hire consultants 5 4 2 1 12 Solution The suggested solution for the problem now is to ensure that the work culture in the organization is enhanced by providing formal training to the low skilled workforce. The company will enter in the new phase of work culture as the positive strategies of work will be implemented. At the same time, the organization will utilize the cost-effective techniques here by installing the GPS tracks in trucks and by putting them under specialized care as well. This will improve the solidarity level of the organization on technical grounds. The organization will be able to make sure that the level of production is enhanced through deploying trained workforce as well as by putting technological solutions upfront. Based on the criteria above the optimal solution is to install the GPS tracks in all vehicles which will help drivers and customers to track their delivery time and day. Another is providing the training about how they can use this trackers to update the delivery status. 131730000000000081 131730000000000081 Presented innovative systems, methods, outcomes or facilities appropriate to audience and organisational conditions 131730000000000081 Reviewed and established the requirements to foster appropriate innovative activity for the operational framework and persons engaged 131730000000000081 Part Two Introduction Organizations must come up with unique and creative items, ideas, services, and standards in a rapidly changing business environment. In a rapidly changing business environment, innovation is essential for survival. The existing organization expects to manage its current issues, such as maintaining the availability of service parts and materials and finding a solution to the company's facility and warehouse space requirements, in order to maintain its successful performance and efficient service. Impending issues for the firm have been recognized, and the necessity to solve them has been raised, in order to maintain the company's growth. Identification of the Issue As per the observation of the issues presented in the part one of the paper, the organization has two basic issues to deal with. The first one is related to the lack of availability of the skilled workforce in the production line. Employee retention and hew hiring can be viable points here. Secondly, there are not tracking information is provided to customers for the delivery time and day. Based on the above issues, it can be stated here that Employees who can not only deliver a lasting competitive edge but also provide ways to maintain profitable levels and acceptable ROI for all stakeholders are in high demand across the world. The ability to acquire and keep talented personnel for a long time is critical to success. These days, losing an employee comes at 131730000000000081 I am not sure what this area is trying to assess 131730000000000081 Good overview 131730000000000081 131730000000000081 a high price, both in terms of direct and hidden costs. The expense of acquiring and training new personnel is high, and a significant proportion is squandered in non-productive areas. An organization's search for talented employees will always be important. During difficult economic times and recessions, when productivity is directly linked to quality, this requirement becomes even more pressing. Application of Tools: Brainstorming and Six Thinking Hats Brainstorming: Pros and Cons As per the observation of the strengths, where these elements may not have existed before, brainstorming provides vision and perspective. It promotes free communication and innovation, allowing new ideas and solutions to emerge. In a low-pressure setting, spontaneous thought can often assist define a problem to the point where new potential solutions emerge. Brainstorming helps to avoid conflict by allowing everyone to express their opinions without being immediately evaluated or judged. Everyone in a brainstorming session should have an equal chance to contribute to the debate. However, there are some issues associated with brainstorming. It is possible that the brainstorming process will take some time. It could take hours, or even days, to find a solution. Sometimes the suggestions made are unworkable. Colleagues may refuse to consider or out voice others' opinions. Brainstorming necessitates the presence of a leader or facilitator who will oversee the session and ensure that it is completed successfully. Pros and Cons of Six Thinking Hats Six Thinking Hats is a brainstorming technique that combines parallel and sequential thinking. Parallel thinking is a technique in which all participants' attention is directed in the same direction at the same time. This aids in the in-depth study of a subject. As humans, we are 131730000000000081 131730000000000081 Examined and discussed the promoted creative thinking techniques to foster personal innovation prone to sticking to our old ways of thinking. Successful people, for example, frequently have an optimistic, reasonable outlook that works in their favour in most situations. However, they may fail to see a situation from an emotional, negative perspective, resulting in poor decisions. In these situations, the effective Six Thinking Hats technique stimulates creativity and innovation by forcing us to think beyond the box. Six Thinking Hats' shortcomings pale in comparison to their benefits. The process of thinking takes a long time. Some team members would rather think alone than in a group. Conflicts can still emerge amongst persons who hold opposing viewpoints. Overall, Six Thinking Hats is an incredibly good and creative brainstorming strategy that increases our thinking ways' efficiency and efficacy. When it comes to issue solving or conquering obstacles, Six Thinking Hats can help you make better business decisions. Role as a Leader While dealing with the problem mentioned in the above organizational issue