Business requirement specification- Assessment Task 1 LAST UPDATED: August 2019, Version No. 3.1 Page 1 of 8 T XXXXXXXXXX | E. XXXXXXXXXX Lower Ground, 101 Sussex St., Sydney NSW 2000 Australia |...

Assignment is the file BRS - A 1.pdf
For task 8, please use the speadsheet attached (H W evaluation form)Task 13 - just use any simple Project Progress report.Task 15 - not necessary





Business requirement specification- Assessment Task 1 LAST UPDATED: August 2019, Version No. 3.1 Page 1 of 8 T. +61 2 9283 4388 | E. [email protected] Lower Ground, 101 Sussex St., Sydney NSW 2000 Australia | www.wic.nsw.edu.au ABN: 19 080 559 600 | CRICOS CODE: 01856K | RTO: 90501 Assessment 1 – Project Instructions: Trainer may decide whether this will be an individual or a group assessment. You need to complete all the tasks successfully to get “Satisfactory” in this assessment. IT Solutions is a (fictional) software company. Your tasks in this assessment will be based on a project this company will perform for a video rental store. Duration: Trainer will set the duration of the assessment. Business requirement specification- Assessment Task 1 LAST UPDATED: August 2019, Version No. 3.1 Page 2 of 8 T. +61 2 9283 4388 | E. [email protected] Lower Ground, 101 Sussex St., Sydney NSW 2000 Australia | www.wic.nsw.edu.au ABN: 19 080 559 600 | CRICOS CODE: 01856K | RTO: 90501 What's happening at IT Solutions? You have been employed as a systems analyst by the software company IT Solutions. This company provides software solutions to small businesses that do not have their own information technology personnel. It has a staff of systems analysts, programmers and testers, as well as the necessary support staff. The company has received a request from John Vandrine, owner of Diamond Video Rentals, a video store in a large rural town, for a report into the business need or opportunity in computerising some or all of the day to day business of the video store with the aim of making it more efficient and providing better customer service. Moreover the recent releases of cheaper DVD TV Recorders and Media Player devices have led the company to expand from their Melbourne base into the Sydney market, with a new business department in Sydney to establish a foothold in that market. Congratulations! You have now been assigned to work on the Diamond Video project. You will be working with Mary Adams (the Project Manager) who will be providing you with advice to assist you in meeting the client’s business needs. Initial meetings have been held with the client and the following is the Initial Project Brief for Diamond Video Rentals and the minutes of an interview conducted by Mary Adams with John Vandrine. Initial Project Brief for Diamond Video Rentals Introduction Diamond Video Rentals is a small business that has been operating in a large country town for five years. Its main business is to rent videos to its members. There are approximately 5000 members and 10,000 videos in stock. In the early years the business grew steadily however, in the last year, growth in members and rentals has not occurred. Business Details The business is owned and managed by John Vandrine. There are six permanent staff and up to six casual staff. Of the permanent staff, Deb Papadopoulos and Dawn Schultz are the most experienced and supervise the running of the store, one on each shift. Danny Jones, Paul Trang, Mae Willis and Terry De Santo are also permanents and at least two of them are rostered on each shift. Ted Sloan is responsible for the accounting and purchasing functions of the business and Mary Johnson handles preparation of the rosters and payroll. The accounting function is currently computerised, using an accounting software package. All other functions are still performed manually. John Vandrine also manages the business. This involves planning and decision making regarding the business, and resolving problems and issues that arise, such as customer complaints that cannot be resolved by the staff. Deb and Dawn work mainly at the counter, handling rentals, bookings and over dues. Danny, Terry, Paul and Mae spend much of their time shelving videos and any other duties as directed. The casuals perform both counter work and reshelving tasks. Problem The population of the town has grown steadily in the last two years and another video store opened in the town six months ago, which, whilst not as old or as big as Diamond Video Rentals, has grown rapidly in the short period. John Vandrine is concerned that the business has not grown in line with the town’s growth and patronage seems to be static or even in a slight decline. Also, customer complaints seem to be increasing. With the advent of the new video store, John is keen to increase the competitiveness of his business. Business requirement specification- Assessment Task 1 LAST UPDATED: August 2019, Version No. 3.1 Page 3 of 8 T. +61 2 9283 4388 | E. [email protected] Lower Ground, 101 Sussex St., Sydney NSW 2000 Australia | www.wic.nsw.edu.au ABN: 19 080 559 600 | CRICOS CODE: 01856K | RTO: 90501 John has asked IT Solutions to perform an investigation into the benefits of computerising the day- to-day business of the video store. Minutes of interview - Diamond Video Rentals Date: Monday 12th June 2XXX, 2.00pm Present: John Vandrine, owner of Diamond Video Rentals Mary Adams, Systems Analyst, IT Solutions John believes that his business is not growing in line with expectations, based on the growth of the town. His measures of growth include:  Profit - down about 2% last year on the previous year. Mainly due to a decline in revenue. Expenses remained pretty much the same.  Number of members. Perception that the number of members has declined. Difficult to tell as members do not let you know they are leaving, they just do not come back. Not attracting new members as well as in the past.  Number of rentals. Once again, difficult to determine, but feeling is that this is static or declining slightly. John attributes the lack of growth or possible decline to competition from the new video store in town. Some customer complaints include:  the lengthy time it takes to answer queries, such as whether a particular video is available  inaccurate information, such as indicating a video is available when it is not  customers booking videos and not being notified when they are available  the time it takes to process a video rental. Two other areas of particular concern are:  Over dues - slow in following up overdue videos. Should be done daily, but sometimes more pressing tasks take precedence. A charge is levied on over dues, but not retrieving the videos as soon as they are due means that someone else misses out, and this causes member dissatisfaction.  Decisions affecting future directions, marketing strategy etc. are made based on 'gut feeling' rather than solid fact. The data about such things is in the card files, but is too cumbersome to extract. The accounting system is computerised – a popular software package is currently used. Both the computer and the package are several years old but continue to work effectively. There are no current problems with the payroll or purchasing operations. Much of the staff’s time is spent keeping the card records of members and videos up to date. Based on recent observation it is estimated that the equivalent of one third of a staff member's time is spent recording this information. Using an average salary of $30,000 per year, approximately $10,000 can be allocated against record keeping. A maximum budget of $30,000 is available for this project, and a solution is required within a couple of months if possible. Business requirement specification- Assessment Task 1 LAST UPDATED: August 2019, Version No. 3.1 Page 4 of 8 T. +61 2 9283 4388 | E. [email protected] Lower Ground, 101 Sussex St., Sydney NSW 2000 Australia | www.wic.nsw.edu.au ABN: 19 080 559 600 | CRICOS CODE: 01856K | RTO: 90501 Diamond Video Rentals - Minutes of JAD Session Date: Monday 20th March 2XXX, 2.00pm Present: John Vandrine, owner of Diamond Video Rentals Deb Papadopoulos, Dawn Schultz, Ted Sloan Systems Analyst, IT Solutions Purpose  Review the scope of the system as outlined in the interview with John Vandrine.  Identify more detail of the data and processes required.  Get agreement from the team that we are proposing a solution which will work well for all aspects of the business and that the staff are comfortable with using.  Identify requirements raised outside the scope as components to be developed later if cost justified, ensuring that the design allows for easy later additions. Output Functions to be developed Data requirements Create a customer database Customer no, name, phone, address Create a video database Video no., name, classification, storage location, availability for rental or sale Customer/Video link Customer no., video no., date due, date booked Overdue video report Date due > current date, video no., title, customer name Reserved video report Date booked, video no., title, customer name Mail out to customers of advertised specials Customer name, address, labels, special information sheet Automatic links to accounting system May be a later enhancement to the system? Review available titles over the internet May be a later enhancement to the system? Reserve titles over the internet May be a later enhancement to the system? Low activity customers report Customer no., date last rented, number of videos
Jan 12, 2021
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