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Attachment 2-Simulation Pack BSBINS603 Initiate and lead applied research BSBINS603 Page 1 Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia. Email:
[email protected] | Website: www.hilton.edu.au RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578 Version 1.0 – Updated on 01 March 2021 Case study King Edward VII College has been operating since 2010. The College is based in Melbourne CBD and has an additional campus in Sydney. The College offers a range of courses in management, marketing, human resources and international business. It currently has 195 students enrolled across all of its courses and both campuses. Courses are offered at all levels, from Certificate II to Graduate Diploma. King Edward VII College is very popular due to its competitive pricing structure, innovative teaching methods and state of the art facilities. The College currently employs 25 staff members that include the CEO, a Finance manager, Sales and Marketing Manager and Sales and Marketing Assistant, Promotions Officer, Human Resources Manager, Operations Manager, Administration Manager, Office Assistant, Receptionist, Academic Manager, Student Services Officer and approximately 14 trainers and assessors. There is also a Board of Directors consisting of the four owners of the company. You are the Operations Manager at the College, and part of your job is to manage the research that is conducted within the College and conduct applied research that enhances the College’s staff members’, the team’s and the organisation’s performance. Board of directors CEO Academic Manager Administration Manager Office assistant Finance Manager Operations Manager Assessors and Trainers Sales and Marketing Manager Sales and Marketing Assistant Promotions Officer Human Resources Manager Student Services Officer Receptionist Attachment 2-Simulation Pack BSBINS603 Initiate and lead applied research BSBINS603 Page 2 Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia. Email:
[email protected] | Website: www.hilton.edu.au RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578 Version 1.0 – Updated on 01 March 2021 All applied research is to be conducted in house, relying on staff time, as there is no budget for research currently. To assist with the selection of research subjects, the Management Team has drawn up a Research Statement that sets out a number of areas that they feel could benefit from applied research. King Edward VII College Strategic Business Plan 2020 - 2022 Attachment 2-Simulation Pack BSBINS603 Initiate and lead applied research BSBINS603 Page 4 Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia. Email:
[email protected] | Website: www.hilton.edu.au RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578 Version 1.0 – Updated on 01 March 2021 Executive Summary Established in 2010, King Edward VII College is a Registered Training Organisation (RTO) that provides training to students in business and management. Our principal purpose is to provide high quality training services to satisfy students’ needs. Our training is nationally recognised and accredited to meet vocational and educational standards. Courses are designed by highly qualified staff with extensive industry and training experience to achieve teaching and learning excellence, flexibility and personal satisfaction. We draw on our established relationships with industry and other stakeholders to ensure our courses are appropriate to the demands of our clients and consistently meet their expectations. Quality is maintained in compliance with the national VET Quality Framework and through our continuous improvement system. A key objective is to develop the required knowledge and skills for clients to be job ready and competently undertake their chosen role in a wide range of business areas. Mission King Edward VII College provides high quality industry training that engenders participation and achievement. Strategic Objectives 1. To be a leader in vocational education and training 2. To be a leader in innovation in the vocational education and training sector 3. To establish and maintain high quality infrastructure supporting clients and staff 4. To be well led, high performing, profitable and accountable 5. To develop our people and resources Values The core values underpinning our activities are: • Sustain excellence in training and assessment. • Promote innovation across all of our business operations. • Be a collaborative and caring community. • Embrace difference and diversity. • Demonstrate integrity and equality of opportunity in all activities. • Operate with openness and accountability. Overview This new business plan reflects our approach to the coming years. We commenced operations in 2010 with relatively low student numbers which then increased significantly. Attachment 2-Simulation Pack BSBINS603 Initiate and lead applied research BSBINS603 Page 5 Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia. Email:
[email protected] | Website: www.hilton.edu.au RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578 Version 1.0 – Updated on 01 March 2021 We do not expect these numbers to increase significantly over the period 2020 – 2022 as we are currently nearing capacity in our Melbourne and Sydney campuses. We also expect stable costs for our existing campuses with no major increases expected. However, there will be significant financial investment required for the new campuses. Resourcing Financial Due to the success of the College to date, there are significant cash reserves to fund the new campuses, plus general initiatives, including quality training and assessment and continuous improvement and innovation. Staffing Regarding staffing, existing staff will perform key functions across the new campuses such as human resources and marketing. They will also perform any new functions arising such as responsibility for quality and innovation. Operational Objectives The following identifies the operational objectives we plan to achieve in pursuit of our strategic objectives. 2020 Priorities Key performance indicators July Improve web site information to attract more students 10% increase in students by June 2021 Improve market share by 5% September Conduct annual internal audit Audit conducted, and continuous improvement identified October Develop and implement a cultural sensitivity and awareness program for staff All staff trained in cultural awareness December Staff performance reviews All staff performance reviews conducted 2021 Priorities Key performance indicators January Identify staff required for new campuses Staff recruited and in place Attachment 2-Simulation Pack BSBINS603 Initiate and lead applied research BSBINS603 Page 6 Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.