Barry’s Plumbing Case Study Barry’s Plumbing (BP) is a 24 hour emergency plumbing company for strata managed apartments. BP provide emergency plumbing repairs of all types (sewerage, burst pipes,...

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Barry’s Plumbing Case Study
Barry’s Plumbing (BP) is a 24 hour emergency plumbing company for strata managed
apartments.
BP provide emergency plumbing repairs of all types (sewerage, burst pipes, leaks,
etc). They do not do new installations unless it is to replace an existing installation.
BP have a head office at Campsie in Sydney with branch offices at Kotara in
Newcastle and Morningside in Brisbane.
BP have a fleet of 26 vehicles in Sydney, 7 in Newcastle and 12 in Brisbane. Each
vehicle has only 1 tradesman with it and that tradesman must make sure that the
vehicle is always fully stocked with typical repair items and consumables such as
solder, gas, etc. Each branch office has a comprehensive warehouse attached to it
with a warehouse manager and a complete inventory of typical repair items.
Tradesmen must replenish their stock through the branch warehouse and must request
these items by submitting a restock request.
Each branch warehouse manager sends these requests to the Sydney office so that
they can order stock to replace the stock used. Central ordering provides a significant
discount due to bulk buys. Currently there are problems with under and / or
overstocking due to warehouse managers not sending the requests in a timely manner.
The Sydney head office has a 1800 phone number and is responsible for the allocation
of jobs to rostered vehicles. Currently the jobs are allocated using SMS text
messaging but this is often unreliable and has caused some degree of customer
dissatisfaction due to late or missed calls.
BP has 105 clients (Strata Managers) which accounts for 370 apartment buildings and
38,850 apartments. BP have a contractual requirement to respond to an emergency
callout with 45 minutes and have penalties which can be applied for each 15 minutes
the tradesman is late.
Currently all communications within the company and with clients is by phone, SMS
or fax.
The Sydney office is responsible for all billing and must have all tradesmen supply
details of each call such as time on site, materials used, reason for call, cause of the
problem, recommendations (if further action is required), person who logged the call.
Currently there is a high level of incorrect or questioned invoices due to inaccuracies
of tradesman data.
Tradesmen are paid based on timesheets submitted with the job details. Tradesmen
work a 12 hour shift, however if a tradesman works longer than their 12 hour shift
they receive a penalty rate of 20% above their normal rate. Tradesmen submit a list
of materials used for each job completed along with their timesheet.
The materials list plus the timesheet date are used to bill the customer for the work
done. Billing is done from the Sydney head office and is processed fortnightly.
Historically there are approximately 100 jobs per week with an average cost an
average cost of $500 per job.
Barry’s Plumbing has contracted your organization to design a complete solution for
their requirements. Your solution will be presented to the CEO of Barry’s Plumbing
for approval.
You are required to submit a feasibility report.
At a minimum level, your feasibility report should contain the following generic
sections:
 Executive Summary
 Description of the problem
 Solution objectives
 Constraints
 Development plans
 Potential solutions
 Recommendations
Feasibility Report Marking Guidelines
Executive Summary …/2
Description of the problem …/5
Solution objectives …/4
Constraints …/1
Development plans …/4
Potential solutions …/5
Recommendations …/2
Logic and evidence of research …/2
Presentation, clarity of discussion …/5
Total Mark …/30
Answered Same DayDec 20, 2021

Solution

Robert answered on Dec 20 2021
3 Votes
Ba
y’s Plumbing
Executive Summary
Ba
y’ Plumbing is facing problems relating to stocking, untimely service and inco
ect invoices
ecause of inaccurate data provided by the tradesmen,
anch offices and leniency. This can be
eliminated by introducing a portable communication device and proper training and verification
sheet that is signed by the customers as well as the updating the stock position using the
communication device as well as manually. This will eliminate most of the problems and will
improve the
and too.
Introduction
Ba
y’s Plumbing is a 24 hour emergency plumbing company for strata managed apartments. It
provides emergency plumbing repairs of all types that include sewerage, burst pipes, leaks etc. It
does not install new systems, it only replace the existing systems. Headquartered at Sydney, it
has
anch offices in Newcastle and Brisbane. The tradesmen are responsible for attending the
calls of the customers, maintaining the required stocks and consumables for repair. The
tradesmen collect the stocks and consumables from the
anch office and
anch office receives
the same from the head office. For this purpose the tradesmen is required to inform about the
same to the
anch office and the
anch office is required to inform to the head office. But there
have been leniency from both the tradesmen as well as the
anch offices. It often happens that
the information about the stocks given by the
anch offices is not accurate. As a result of this
leniency and inaccuracy, there is has been instances of overstocking as well as understocking.
This leads to huge problems for the company. So the first problem that the company is facing is
leniency and inaccurate information about the stocks being given by the tradesmen as well as the
anch offices. The second problem that the company faces is the problems with stocking
(problems of overstocking as well as under stocking).
The Sydney head office receives the complains from the customers for the services through
phone calls, fax or SMS and the Sydney head office is responsible for the allocation of job to the
estored vehicles through the SMS text messages. But this mode of communication has been
unreliable for company and has resulted into increased dissatisfaction of the customers because
of either customer being attended late or not attended at all. So the third problem that the
company is facing is the communication regarding the job allocation to the restored vehicles.
The forth problem is delayed services or no services to customers. This is being arisen because
of the failure of communication system and mode of used by the company.
After attending the calls, the tradesmen are required to send a detailed information sheet about
the tasks undertaken by them that includes the time taken, the reason for the call, cause of the
problem, recommendations, the consumables and items used for repair and the items replaced. It
has been found by the company the data that the tradesmen send is highly inaccurate and because
the inaccurate data and information, as of now the company facing the problems of the high level
of inco
ect or questioned invoices and increasing disputes between the company and the...
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