BSB51915 Diploma of Leadership and Management BSBMKG520 Plan and manage the flexible workforce Task 2 Questioning Assessment Candidate Instructions You will complete questions for purposes of formal...

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BSB51915 Diploma of Leadership and Management BSBMKG520 Plan and manage the flexible workforce Task 2 Questioning Assessment Candidate Instructions You will complete questions for purposes of formal assessment as per the questions outlined in the questioning record below, and any additional probing or clarification questions required by the assessor. The Knowledge Activity is designed to confirm your competency for all the required knowledge in the unit of competency. Task Details There is no restriction on the length of the question responses, or time restriction in completing the assessment. It is anticipated that the assessment will take approximately 6 hours to complete. The assessment may be re-attempted on two further occasions (maximum three attempts in total). All assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your resubmitted work. You must complete all questions unassisted by the assessor or other personnel but may refer to reference material as may be needed. All questions must be answered satisfactorily for the assessment to be completed satisfactorily. For any assessment conducted that is incomplete, or without satisfactory performance, the assessment will need to be completed again after further training support. This may be simply to focus on question areas not achieved in the prior assessment. Evidence to be collected Answer the activity in as much detail as possible, considering your organizational requirements. In undertaking this assessment task, you as the candidate are providing consent for your work to be reviewed for the purposes of formal assessment in the unit(s) of competency. If you have concern regarding this permission, please discuss this with your assessor prior to undertaking the task. Objective To provide you with an opportunity to show you have the required knowledge for this unit. Candidate Declaration Candidate name: Trainer’s name: Date: Assessment declaration: I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted. I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action. Candidate signature: Your trainer and assessor will be grading your work and provide you with constructive feedback on the Learning Management system. Task 2 – Performance and Skills Assessment General instructions Scenario Bounce Fitness is a chain of fitness centres with centres in Sydney, Brisbane, Melbourne and Perth. Starting with only 4 centres in 2012, Bounce Fitness has grown to over 20 centres and is planning to continue growing by 1 – 2 centres per year over the next 5 years. Each centre is staffed by the following: · A full time manager · A part time administrative assistant · 2 – 3 casual personal trainers · Casual staff who deliver specific classes such as yoga, pump, cross fit, circuit training and other classes As well as growth in the number of centres, membership numbers within each centre is also growing. The international market research company IBISWorld predicts that fitness centre revenues will grow at an annualised 1.8% over the half decade through to 2022/23. In order to better manage the mix of work arrangements, Margaret, the CEO has asked you to put in place the processes to effectively manage flexible workforce arrangements as part of your role as HR manager. Part A – Flexible Work Arrangements Business Case Margaret has asked that you firstly prepare a preliminary report to provide her with an overview of flexible work arrangements in general industry and also, more specifically how it relates to Bounce Fitness. You will then use this business case to inform the organisation’s policy and procedures relating to flexible working arrangements. Your report will include the following headings: · Executive Summary · Overview of Flexible Work Arrangements · Potential Benefits · Future Workforce Requirements · Management and Staff Capability Requirements · Possible Issues Use the spaces provided below. Prepare a professional report suitable for presenting to the CEO. 1. Executive Summary (100 words) Write an executive summary which aligns to the content of your report (this is completed after the body of the report is written). 2. Overview of the Flexible Workforce (100 words) (a) Provide an overview of the flexible workforce and describe each of the following flexible arrangements. · Part time employees · Casual staff and contractors · Offsite employees (telecommuters) · Volunteers (b) Also describe the labour market trends in flexible workforces. 3. Potential Benefits (40 words) Describe at least 3 benefits of flexible workforces and how these benefits relate to Bounce Fitness. 4. Future Workforce Requirements (60 words) Describe the likely workforce requirements for Bounce Fitness to achieve its goals for memberships and growth. You will also need to consider fitness industry trends. You can refer to Appendix 1 - the Fitness Industry Employment Trends and Appendix 2 – Group Fitness Model and conduct your own research if necessary. 5. Management and Staff Capabilities (60 words) Describe the skills and knowledge and capabilities managers and staff will require to enable flexible workforce arrangements. 6. Possible Issues (40 words) Outline at least 3 issues related to flexible workforce arrangements and at least 1 strategy to deal with each issue. Part B –Flexible Workforce Arrangements and Policy 7. Prepare an individual flexibility agreement for the personal trainers. Fill in the table below and consider the following: a) Members generally book training sessions between the hours of 9 am and 11 am and 4 pm and 8 pm. Other sessions outside these hours can be booked by agreement with trainers. b) Group classes run Mondays to Thursdays between 12 pm and 12.45 pm and 6.30 pm to 7.30 pm c) Personal trainers will be paid for the hours they spend training members or delivering group classes only d) Personal trainers are not required to be on-site if there are no sessions or classes booked. However, they can use the personal trainer office. e) Preparations for sessions and group classes are done in the trainers own time and it is the trainer’s responsibility to leave the group training room clean and tidy after use f) Pay rate is $55 per hour g) Personal trainers have full access to all gym facilities for personal use Personal Trainer Work Agreement Name: Date: Duties: Hours: Use of Facilities: Responsibilities of Bounce Fitness: Responsibilities of Staff Member: Pay: Signatures: Bounce Fitness Centre Manager Personal Trainer 8. Prepare a policy describing how centre managers can maintain team communications, cohesion, cooperation and performance. This policy will be circulated to all centre managers to help them manage the flexible working arrangements of their staff and maintain high standards of service and performance. Use the template below and include the following in your policy. a) Purpose of the policy b) A description of the flexible working arrangements c) A communications strategy to help centre managers maintain team communications, cohesion, cooperation and performance. Include examples of how you can do this in a face to face situation and how this can be done using technology. Describe how this will be done and how often. Provide one example of how you would accommodate staff who cannot attend meetings through the use of technology. d) A description of the enabling technology that centre managers can use to maintain communications with staff and help in managing staff in flexible work arrangements e) Responsibilities of staff in responding to and initiating communications and general workplace duties f) A description of how performance management will be undertaken g) A description of coaching services that will be available for centre managers and for centre staff Flexible Workplace Policy Purpose of the Policy Flexible Working Arrangements Staff Communications Enabling Technology Staff Responsibilities Performance Management Staff Coaching Prepared by Date: Part C – Managing Flexible Workforce Arrangements 9. Jim, the manager at the Melbourne city centre has made a request to HR to reduce work hours to a 0.8 time fraction. Accepting this request would potentially pose problems for the running of the centre. a) Under what circumstances can an employee make this request? (80 words) b) Suggest 3 options for dealing with this request, with one option being to refuse the request. (80 words) c) Select the best approach. Assume you have discussed this with Jim and that he has agreed. Draft a written response to Jim informing him in writing of the agreed work arrangement. (80words) 10. You have recently received a request from a part time admin assistant in the Brisbane centre. The request is as follows: “My child care arrangements have changed and I now need to work Monday, Tuesday and Wednesday, instead of Monday, Thursday and Friday”. You are happy to agree to the request. The only issue is that there is a team meeting on Fridays. Provide a written response for the employee approving the request, confirming the revised days and a suggestion for accommodating the team meeting. 11. Jan, the marketing manager in head office has an exceptionally long commute and has requested a telecommuting arrangement for two days a week to save time and reduce the stress of peak time travel. A proposal which includes an analysis of the amount of time spent on face-to-face tasks and individual-based tasks has been undertaken. A convincing argument has been made that a telecommuting arrangement would enable all tasks to be effectively undertaken, while also improving work-life balance and well-being. Jan’s request has been approved. Describe what technology Jan will require to work from home. (60 words) 12. Describe how you will advise centre managers to monitor and review the flexible workforce arrangements. (60 words) 13. Describe how you can support staff with flexible work arrangements by answering the following: a) Describe 3 ways that you can create a culture within Bounce Fitness that supports the flexible workforce. (60 words) b) Describe 3 ways that you can ensure part time and casual staff feel a part of the team they work with and with the overall Bounce Fitness organisation (60 words) c) Describe 3 ways you can prevent discrimination against staff with flexible work arrangements (60 words) 14. One of the issues with flexible work arrangements, especially where there is a large number of casual staff such as personal trainers relates to the protection of corporate knowledge and information and intellectual property. Draft a clause that can be included in employment contracts and work plans that address the following: a) Privacy of members’ information (60 words) b) Intellectual Property (60 words) 15. List the questions that you would ask in a feedback form that centre managers can use to obtain staff’s views on the flexible working arrangements. Your feedback form should include at least
Answered 1 days AfterAug 24, 2021

Answer To: BSB51915 Diploma of Leadership and Management BSBMKG520 Plan and manage the flexible workforce Task...

Deblina answered on Aug 25 2021
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BSB51915 Diploma of Leadership and Management
BSBMKG520
Plan and manage the flexible workforce
Task 2
    Questioning Assessment
    Candidate Instructions
    
Youwillcomplete questions for purposesof formalassessmentas per the questions outlined in the questioning record below, and any additional probing or clarification questions required by the assessor.
The Knowledge Activity is designed to confirm your competency for all the required knowledge in the unit of competency.
Task Details
There is no restriction on the length of the question responses, or time restriction in completing the assessment.
It is anticipated that the assessment will take approximately 6hoursto complete.
The assessment may be re-attempted on two further occasions (maximum three attempts in total).All assessments must be resubmitted 3 days within receiving your unsatisfactor
y grade. You must clearly indicate “Re-submission” on your resubmitted work.
You must complete all questions unassisted by the assessor or other personnel but may refer to reference material as may be needed.
All questions must be answered satisfactorily for the assessment to be completed satisfactorily.
For any assessment conducted that is incomplete, or without satisfactory performance, the assessment will need to be completed again after further training support. This may be simply to focus on question areas not achieved in the prior assessment.
Evidence to be collected
Answer the activity in as much detail as possible, considering your organizational requirements.
In undertaking this assessment task, you as the candidate are providing consent for your work to be reviewed for the purposes of formal assessment in the unit(s) of competency. If you have concern regarding this permission, please discuss this with your assessor prior to undertaking the task.
    Objective
    To provide you with an opportunity to show you have the required knowledge for this unit.
    Candidate Declaration
    Candidate name:
    
    Trainer’s name:
    
    Date:
    
    Assessment declaration:
    I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted.
I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action.
    Candidate signature:
    
Your trainer and assessor will be grading your work and provide you with constructive feedback on the Learning Management system.
Task 2 – Performance and Skills Assessment
General instructions
Scenario
Bounce Fitness is a chain of fitness centres with centres in Sydney, Brisbane, Melbourne and Perth. Starting with only 4 centres in 2012, Bounce Fitness has grown to over 20 centres and is planning to continue growing by 1 – 2 centres per year over the next 5 years.
Each centre is staffed by the following:
· A full time manager
· A part time administrative assistant
· 2 – 3 casual personal trainers
· Casual staff who deliver specific classes such as yoga, pump, cross fit, circuit training and other classes
As well as growth in the number of centres, membership numbers within each centre is also growing. The international market research company IBISWorld predicts that fitness centre revenues will grow at an annualised 1.8% over the half decade through to 2022/23.
In order to better manage the mix of work arrangements, Margaret, the CEO has asked you to put in place the processes to effectively manage flexible workforce arrangementsas part of your role as HR manager.
Part A – Flexible Work Arrangements Business Case
Margaret has asked that you firstly prepare a preliminary report to provide her with an overview of flexible work arrangements in general industry and also, more specifically how it relates to Bounce Fitness. You will then use this business case to inform the organisation’s policy and procedures relating to flexible working arrangements.
Your report will include the following headings:
· Executive Summary
· Overview of Flexible Work Arrangements
· Potential Benefits
· Future Workforce Requirements
· Management and Staff Capability Requirements
· Possible Issues
Use the spaces provided below. Prepare a professional report suitable for presenting to the CEO.
1. Executive Summary (100 words)
Write an executive summary which aligns to the content of your report (this is completed after the body of the report is written).
    The report discusses about the flexible workforce arrangements in the Bounce Fitness. It makes an effective analysis of the flexible workforce and the flexible arrangements in an organization. The importance of flexible workforce is a vehemently discussed topic in the organizational managerial aspect. The benefits of the flexible workforce and its alignment with the bounce fitness have also been discussed in the report. Effective management and staff capabilities for managing the flexible workforce of the organization are also presented. Thereafter, the possible issues regarding the flexible workforce arrangements in the organization have been effectively discussed in the report.
2. Overview of the Flexible Workforce (100 words)
(a) Provide an overview of the flexible workforce and describe each of the following flexible arrangements.
· Part time employees
· Casual staff and contractors
· Offsite employees (telecommuters)
· Volunteers
     Flexible workforce refers to those employees in the organization who you are not a part of the formal workforce of the organization. Part time employees operate on the basis of the work provided by the organization due to the informal needs. Casual staff and contractors work according to the contracts and they are not the full fledged formal employees of the organization. Offsite employees or telecommuters are engaged with organizational activities away from the organizational premises. Mostly they were remote according to their own convenience. Volunteers for those people who work voluntarily for the organization and do not expect anything in return for their activities.
(b) Also describe the labour market trends in flexible workforces.
    
Labor employment trends in the sports and recreational activities industry is around 16 %. Employment levels in these occupations are projected to further increase between 2018 and 2023 by 18.4 % and 20.1 % respectively.
3. Potential Benefits (40 words)
Describe at least 3 benefits of flexible workforces and how these benefits relate to Bounce Fitness.
    The potential benefits of flexible work forces that relates to the bounce fitness are:
· It creates more employment opportunities for the greater talent diversity by employing those person who can work in a on a part-time basis or what can work remotely.
· It increases the productivity and effectiveness of the organizational activities by directing them to any task as soon as it arises.
· It leads to greater resource efficiency and enables the companies to function agilely.
4. Future Workforce Requirements (60 words)
Describe the likely workforce requirements for Bounce Fitness to achieve its goals for memberships and growth.You will also need to consider fitness industry trends. You can refer to Appendix 1 - the Fitness Industry Employment Trends and Appendix 2 – Group Fitness Model and conduct your own research if necessary.
    
Physical health has been one of the greatest objectives of the youth of modern day therefore they are reporting to fitness clubs for sports and physical recreational activities. Fitness in structures makes up 9% of the sport and Recreation activities industry workforce. The millennial generation is more likely to attend fitness studios. It is seen that the membership in traditional fitness clubs why 5% why specialty studios jumped by over 74%.
5. Management and Staff Capabilities (60 words)
Describe the skills and knowledge and capabilities managers and staff will require to enable flexible workforce arrangements.
    The skills and qualities that can enable be managers and staff for a flexible workforce arrangement are:
· The manager should effectively look out with direct conversations and indirect observations to get the visibility into the employee challenges and concerns.
· The manager and the staffs should be effectively equipped in order to carry on a flexible work for the organization.
· An effective communication between the employees and the managers should be ensured such that the managers are informed about the progress of the task and other whereabouts.
6. Possible Issues (40 words)
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