BSBLDR502 Lead and manage effective workplace relationships Task 2 – Report and Role Play Task summary This assessment is to be completed using the Bounce Fitness simulated work environment. This...

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BSBLDR502 Lead and manage effective workplace relationships Task 2 – Report and Role Play Task summary This assessment is to be completed using the Bounce Fitness simulated work environment. This assessment task requires the student to review Bounce Fitness’ Communication Policy and the Work relationships conflict document. Required Access to textbooks/other learning materials Access to Bounce Fitness site via Canvas Computer with Microsoft Office and internet access Timing · Your assessor will advise you of the due date of this assessment via Canvas. Submit · This completed workbook. · Video Recording of Feedback session for question 4 (if you are completing this unit online) Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Assessment Cover Sheet Candidate name: Candidate ID Trainer’s Name: Date Submitted: Candidate declaration: I declare that: · I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task · This assessment is my own work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them · I understand that plagiarism is a serious offence that may lead to disciplinary action. Candidate signature: Task 2 – Report and Role Play General instructions To complete this assessment you can refer to the Bounce Fitness business scenario by reviewing the associated documents in the additional resources section on Canvas. Question 1: Refer to the spaces provided for you below and identify two (2) work responsibilities related to the Bounce Fitness scenario provided and apply the work roles identified under Section 6 of the Quality Assurance Manual. Determine at least one (1) strategy and one (1) process on how these responsibilities must be fulfilled. Briefly describe any additional information you need to communicate information about the work responsibilities to your co-workers. This information can include the following: · Timelines · Resources required to complete the task · Who they need to report to Work Responsibilities Work Responsibility 1 Strategy Process (List the Steps) Additional information that needs to be communicated to the employee Work Responsibilities Work Responsibility 2 Strategy Process (List the Steps) Additional information that needs to be communicated to the employee Question 2: Refer to Bounce Fitness’s Communications Policy in the additional resources section on Canvas and develop one (1) consultation processes that helps ensure that employees have the opportunity to contribute to issues relevant to their work role. These must include: · Communicating information to support employees in achieving their work roles · Facilitating employees’ contributions to the consultation process · Providing feedback on the outcomes of the consultation process Note: the processes you develop must use appropriate vocabulary, grammar, and follow conventions for developing processes in your workplace. Communications Policy Processes – Consultation Process Objective: Process Steps - Communicating information to support employees in achieving their work roles: Process Steps - Facilitating employees’ contributions to the consultation process Process Steps - Providing feedback on the outcomes of the consultation process Question 3: Refer to the Communications Policy and develop one (1) consultation processes that helps ensure that any issues raised are resolved promptly or referred to relevant personnel such as your workplace supervisor. Use the Communication Policy Processes template below. Communications Policy Processes – Issue Resolution Objective: Process Steps – Raising Issues Process Steps – Resolving Issues Process Steps – Referring Issues Question 4: Facilitate a feedback session with one (1) employee. A classmates, colleague, housemate, friend, or family member can act as an employee). Use one of the following issues for your feedback session: · The responsibilities of the employee is clashing with those of another employee, causing confusion as to who is responsible for completing tasks. You need to discuss solutions for resolving this case. · Due to high staff turnover in recent months, additional duties has been given to the employee, creating an unsustainable workload. New employees have since been appointed but they still need training. As a result, the workload for this employee has remained the same. You need to discuss solutions for resolving this case. If you are completing this unit online, you must video record your feedback session and upload the role play recording via Canvas. Document the outcome of the consultation by using the Feedback Session Template provided on the following page. Feedback Session with Attendee Date: Time: Location: Meeting called Facilitator Name of Attendee #1: Agenda Item(s): Discussion Outcomes of the consultation processes Outline of the issue involved: Proposed solution for the issue: Steps for implementing the proposed solution Question 5: Describe how you gained and maintained the trust of the participants in your feedback session during the meeting and prior to the meeting. Question 6: To ensure that there is no discrimination in the workplace, develop a policy to support cultural diversity, specifically to ensure that there is greater understanding between staff on cultural differences. Use the template below to develop a policy statement and procedure for developing greater cultural awareness and support for cultural diversity in the workplace. Policy for Cultural Diversity Effective Date Scope Responsible Party Policy Statement Procedure Question 7: Describe an instance when you adjusted your interpersonal communication style to meet the following: a. one (1) your workplace’s cultural diversity guidelines. b. One (1) of your workplace’s ethical guidelines. Question 8: List two (2) networks that you can use to help build workplace relationships. Describe the outcomes and benefits for the team and the organisation. Question 9: Create a 6-month plan detailing how you will develop and maintain effective internal and external communications. Action Plan Activities / Actions Due Date Person (add more rows if necessary) Question 10: To answer this question you must refer to the Work Relationship Conflict document included in the additional resources section on Canvas. Review each situation listed and develop strategies to help resolve the workplace difficulties identified. To answer the question, complete the following table. Resolution Strategies Difficulty with Resolution Strategies Action Plan Administration Team Leader1 Client Liaison Office Documentation and Logistics Staff Question 11: Develop a process for managing conflict in the workplace. Include at least 5 steps to the process. Question 12: Select one of the difficulties/conflicts that you had to address in question 10 and write a professionally written email to relevant stakeholders summarising what was agreed to in action plan. Use the email template below. To: Cc: Subject: Question 13: Explain how the systems you implemented meet your organisation’s policies and procedures: End of Assessment! IH Sydney Training Services Pty Ltd RTO Code: 91109 CRICOS Code: 02623G 2 | Page