BUS 437: Project procurement management Managing the Contractor-Customer Relationship Your CEO realized that in order to complete the various high-profile projects, your organization will need to rely...

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BUS 437: Project procurement management

Managing the Contractor-Customer Relationship


Your CEO realized that in order to complete the various high-profile projects, your organization will need to rely on resources outside of the organization. Your firm typically does not rely on external resources so this will be a new adventure.


Write an 8–10 (not including cover and reference page) page paper in which you do the following:



  1. Discuss the ethical issues that can arise in contracting.

  2. Analyze and discuss the benefits that can arise with contracting.

  3. Describe the importance of the communication process in the contractor–customer relationship.

  4. Describe the risks and responsibilities in the contractor–customer relationship.

  5. locate at least three quality resources in this assignment.Note:Wikipedia and similar websites do not qualify as quality resources.



  6. Your assignment must follow these formatting requirements:



    • Be typed, double-spaced, using Times New Roman font (size 12), with 1-inch margins on all sides; citations and references must follow SWS (Strayer Writing Standards). Check with your professor for any additional instructions.

    • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.


    The specific course learning outcomes associated with this assignment are:




    • Review the risks and responsibilities of the contractor-customer relationship, including potential ethical issues, benefits, and the importance of communication.


Answered 4 days AfterJun 09, 2021

Answer To: BUS 437: Project procurement management Managing the Contractor-Customer Relationship Your CEO...

Nishtha answered on Jun 13 2021
138 Votes
Running Head: MANAGING THE CONTRACTOR-CUSTOMER RELATIONSHIP    1
MANAGING THE CONTRACTOR-CUSTOMER RELATIONSHIP        2
MANAGING THE CONTRACTOR-CUSTOMER RELATIONSHIP
Table of Contents
Introduction    3
Ethical Issues    3
Advantages related with contracting    4
Communication in the Contractor-Customer Relationship: Its Importance    5
Contractor-Customer Relationship Risks and Responsibilities    5
Conclusion    6
References    7
Introduction
Relationship m
anagement is the process and strategy for maintaining a high degree of engagement between a company and its target market, customer base, stakeholders, rivals, and so on. Relationship management requires a strong commitment and ongoing multi-level knowledge to be implemented successfully. On a project, it is critical to establish and maintain excellent connections with vendors, suppliers, wholesalers, consultants, and other business players. Ensure that all contractual agreements, including payment terms and other terms, meet the parties' expectations. Building strong and long-lasting business relationships requires a lot of networking. A key networking skill is the ability to ask effective questions and listen attentively. Strong friendships are frequently formed as a result of shared interests and common ground discovered through dialogue. Relationship management aims to form a partnership between the organisation and its target audience rather than treating the relationship as a transaction. Customers are more likely to use a company's products and services if they believe it caters to their needs. Furthermore, by maintaining a degree of connection with clients, the company is able to identify potential problems.
Ethical Issues
Business contracts are really only valid inside an ethical framework that presupposes that most parties will follow through on their contractual duties. Furthermore, ethically competing for, acquiring, and fulfilling contracts is the foundation for a well-functioning economy (Bruno). As a result, a business will lose contracts, especially with governments, and will also squander important resources in legal wrangling. One of the ethical difficulties that can arise in contracting is the ethical establishment of prices. Thus, rather than basing your prices on manipulation or unethical hidden elements, it is critical to have some foundation for calculating your rates, such as cost-plus-profit or moral market levels. Furthermore, following the calculation of the contract price, it is critical to guarantee that it should be transparent.
Cover pricing, bid chopping, inaccurate data, late and small payments, subcontractors' poor safety ethics, unjust treatment of contractors in tender/final transaction negotiations, and competing companies' overstatement of capability and certifications to safeguard are the most common unethical practices demonstrated by contractors. As mentioned by Macfarlane (2017), in the construction sector, ethical difficulties include not only bribery and corruption, and furthermore potential conflicts of interest and collusive tendering. According to International organizations, corruption can mean adding to 27% to the expense of government contracting, resulting in a waste of public resources, missed growth opportunities, and an insecure work environment. As suggested by Aziz and Handaga (2017), Professionals engage in unethical practises for a variety of reasons. This could be attributed to a lack of legislative enforcement, intense rivalry, the economic slump, a lack of ethical education from schools and professional organizations, cultural shifts, and the enormous intricacy of construction projects. Even though there are rules and regulations in place to oversee the procurement process, ethical difficulties still develop in projects, resulting in inferior project quality. Issues have marred a number of high-profile public-sector initiative. Unfair conduct, carelessness, conflict of interest, tacit collusion tendering, deception, and bribery are all examples of unethical behavior in the construction sector, according to various studies. Moreover, the majority of professionals believe that commitments to the customer and the community are of similar importance in terms of professional conduct. Unfair conduct, conflict of purpose, conspiracy, deception, and bribery are four main categories of unethical behavior. Some of the examples are there is little or no opportunity to negotiate...
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