STUDENT NAME: ……………………………………………… STUDENT ID: …………………………………… Student Assessment Tasks BSBWOR203 Work effectively with others BSBWOR203 Work effectively with others Student Assessment Tasks Gamma...

Can you please give me quotation?


STUDENT NAME: ……………………………………………… STUDENT ID: …………………………………… Student Assessment Tasks BSBWOR203 Work effectively with others BSBWOR203 Work effectively with others Student Assessment Tasks Gamma Education & Training Pty Ltd RTO Code 41477 CRICOS PROVIDER CODE 03580F v1.0 032020 Page 2 Assessment information The assessment tasks for BSBWOR203 Work effectively with others are included in this Student Assessment Tasks booklet and outlined in the assessment plan below. • To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily. Assessment plan Assessment Task Overview 1. Workplace relationships and activities project You are required to assist a new staff member to understand their roles and responsibilities, and to explain the organisation’s customer complaints policy and procedures. 2. Customer service training project You are required to identify opportunities for your team of customer service staff to improve your customer service skills. 3. Workplace problem project You are required to review case study information about workplace conflict and identify potential solutions. Assessment preparation Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions. When you have read and understood this unit’s assessment tasks, print out the Student Assessment Agreement. Fill it out, sign it and hand it to your assessor, who will countersign it and keep it on file. Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you. Assessment appeals If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s assessment appeals process. You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal. BSBWOR203 Work effectively with others Student Assessment Tasks Gamma Education & Training Pty Ltd RTO Code 41477 CRICOS PROVIDER CODE 03580F v1.0 032020 Page 3 Assessment instructions Each assessment task in this booklet consists of the following: Assessment Task Cover Sheet This must be filled out, signed and submitted with your assessment responses. If you are submitting hardcopy, the Assessment Task Cover Sheet should be the first page of each task’s submission. If you are submitting electronically, print out the Assessment Task Cover Sheet, fill it out, sign it and then scan and submit the file. The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written feedback on the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on reassessment opportunities as per your RTO’s reassessment policy. Depending on the task, this may include • resubmitting incorrect answers to questions (such as written questions and case studies) • resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task • redoing a role play after being provided with appropriate feedback about your performance • being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback. Assessment task information This gives you: • a summary of the assessment task • information on the resources to be used • submission requirements • resubmission opportunities if required. Assessment task instructions This includes questions you will need to answer or tasks that you need to complete. Your answers must be typed using software as indicated in the assessment task Instructions. Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer. If you are submitting electronically, give the document a file name that includes the information as indicated in the section called ‘Naming electronic documents’ (see below). BSBWOR203 Work effectively with others Student Assessment Tasks Gamma Education & Training Pty Ltd RTO Code 41477 CRICOS PROVIDER CODE 03580F v1.0 032020 Page 4 Naming electronic documents It is important that you name the documents that you create for this Assessment Task in a logical manner. Each should include: • Course identification code • Assessment Task number • Document title (if appropriate) • Student name • Date it was created For example, BSBWHS204 AT3 Training Recommendations Joan Smith 20/10/19. Icons Icons are used in task instructions to indicate three of the common stages within the task. This icon indicates that you will need to meet with your assessor (and possibly other students) to complete a meeting or role play. This icon indicates that you will need to communicate via email or send documents to via email. This icon indicates that the you will need to submit an item of evidence. This icon indicates all other stages during the task, which may include research, developing documents, brainstorming ideas and so on. Additional resources You will be provided with the following resources before you begin each assessment task. Assessment Task 1: • Customer Complaints Policy and Procedure • Complaints Register • Complaint Acknowledgement Letter • Complaint Outcome Letter • Position Description Assessment Task 2: • Training Options Report Template BSBWOR203 Work effectively with others Student Assessment Tasks Gamma Education & Training Pty Ltd RTO Code 41477 CRICOS PROVIDER CODE 03580F v1.0 032020 Page 5 Assessment Task 3: • Case Study Response Template Checklist This will be used by your assessor to mark your assessment. Read through this checklist as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses or observing your performance. BSBWOR203 Work effectively with others Student Assessment Tasks Gamma Education & Training Pty Ltd RTO Code 41477 CRICOS PROVIDER CODE 03580F v1.0 032020 Page 6 Student assessment agreement Make sure you read through the assessments in this booklet before you fill out and sign the agreement below. If there is anything that you are unsure of, consult your assessor prior to signing this agreement. Have you read the assessment requirements for this unit?  Yes  No Do you understand the requirements of the assessments for this unit?  Yes  No Do you agree to the way in which you are being assessed  Yes  No Do you have any specific needs that should be considered  No  Yes If so, explain these in the space below. Do you understand your rights to reassessment?  Yes  No Do you understand your right to appeal the decisions made in an assessment?  Yes  No Student name Student ID number Student signature Start date Assessor name BSBWOR203 Work effectively with others Student Assessment Tasks Gamma Education & Training Pty Ltd RTO Code 41477 CRICOS PROVIDER CODE 03580F v1.0 032020 Page 7 Assessment Task 1 Cover Sheet Student declaration To be filled out and submitted with assessment responses  I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).  I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.  I have correctly referenced all resources and reference texts throughout these assessment tasks. Student name Student ID number Student signature Assessor declaration  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor name Assessor signature Assessment outcome S NS DNS Resubmission Y N Feedback (If required) A copy of this page must be supplied to the office and kept in the student’s file with the evidence. BSBWOR203 Work effectively with others Student Assessment Tasks Gamma Education & Training Pty Ltd RTO Code 41477 CRICOS PROVIDER CODE 03580F v1.0 032020 Page 8 Assessment Task 1: Workplace relationships and activities project Task summary You are required, in the role of Customer Service Officer, to assist a new staff member to understand their roles and responsibilities, understand other staff’s roles and to explain the organisation’s customer complaints policy and procedures. This assessment is to be completed in the simulated work environment in the RTO. Required • Access to textbooks and other learning materials • Computer with Microsoft Office and internet access • Meeting space • Role play participant (your assessor) • Position Description • Customer Complaints Policy and Procedures • Complaints Register • Complaint Acknowledgement Letter • Complaint Outcome Letter Timing Your assessor will advise you of the due date of this assessment. Submit • Email giving the culture and language chosen for the new staff member • Email reflecting on the feedback given following the meeting Assessment criteria All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily. Resubmission opportunities You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date. BSBWOR203 Work effectively with others Student Assessment Tasks Gamma Education & Training Pty Ltd RTO Code 41477 CRICOS PROVIDER CODE 03580F v1.0 032020 Page 9 You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. BSBWOR203 Work effectively with others Student Assessment Tasks Gamma Education & Training Pty Ltd RTO Code 41477