Case study 2 Sodexo Incentives Many employees offer incentives to employees working in different jobs. Often, the incentives are to reward employee performance, both in the short and the long term....

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Case study 2 Sodexo Incentives
Many employees offer incentives to employees working in different jobs. Often, the incentives are to reward employee performance, both in the short and the long term. But some company incentive plans are viewed negatively by employees, while others are seen as highly positive by employees at all levels.
Once a firm has a well-regarded, broad-based incentive plan is Sodexo, a large food and facilities service firm with more than 350,000 employees in 80 countries. Being such a large firm, Sodexo has variety of clients, including many corporate and governmental entities, hospitals, manufacturing firms, and universities. Thus, the firm’s client services are varied, with many of them being basic ones such as cleaning offices, maintenance of all types of facilities, doing landscaping, and managing other basic and professional activities. In North America, including the United States, Sodexo has almost 125,000 staff members. More than 40,000 of the North American staff members work in health care, including the clinics, offices, and hospital sites.
Being such a large firm with employees doing many different types of jobs, a key part of Sodexo’s organizational and HR cultures involves engaging its employees in many ways. One aspect is having a widely based employee reward program containing recognition and incentives. The company’s “Spirit of Sodexo” program focuses on three general-award facets: service, teamwork, and progress. To operate this program, the company has required executives, including the top HR officer, to develop processes for the nomination of employees who make significant contributions, locally and regionally, as well as in business and corporate divisions of the firm.
Some of the recognition and awards provided to employees are interesting. Because the biggest division of workers is in health care locations, a special incentive program called Sodexo CARES has been used for several years for employers who accomplish especially unique results. At one hospital, small group of dieticians developed a new system for ordering medication and devices online, something that is not done in most hospitals. These dieticians received recognition and incentive awards for their job-related accomplishments.
Another incentive reward for exceptional efforts went to a female employee who worked as a food caterer and prepared special meals for a young foreign hospital patient who had difficulty eating typical US foods. The employee homecooked various items for that patient when the patient had surgery. Her efforts were increasingly recognized throughout Sodexo, and she received a national incentive award. Both she and her husband attended a national meeting in a different city where she was recognized and became the subject of a short video. She also received a $500 gift card and a lot of publicity.
Numerous other examples exist showing how Sodexo uses employee incentives as part of its culture in many different industry jobs. To learn more about Sodexo and its organizational and HR culture, go to The overall picture of such widely focused incentive recognition effort illustrates how incentives can significantly influence the motivation and performance of employees.
  1. Based on the Sodexo example, discuss the important of widespread incentives in improving both the culture and employee retention effort in a firm.
  2. How might having employees receive recognition and incentives at a national level impact the performance of their coworkers and colleagues?
Answered Same DayDec 20, 2021


David answered on Dec 20 2021
3 Votes
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Case study 2: Sodexho Incentives
1 Incentives are very important motivational factors for employees to work. Generally
employees feel that incentives should be monetized but there are other incentives that involve
the intrinsic rewards in employee functioning. Rewards and recognition are one such incentive.
The culture of an organization invariably involves a god work place for employees. Those
organizations which have very good employee culture have good institutionalized fair incentive
packages which cut across all levels. Their appraisals are fair and transparent and generally
incentives are spoken about in team meets and employees are recognized for their performances
openly though emails or through get together. Rewards in the form of holiday packages, holidays
and leave pay and many other methods of benefits including flexi timings are all part of the
incentives that employees get for turning out very efficient work Incentives to employees is a
must and
inging in the necessary work life balance makes a form employee centric.
2. Generally when employees are rewarded and recognized for their performance in an award
function or in a meeting, the other employees who have not received rewards tend to be jealous
of the said employee. This results in conflicts. Co-workers tend to instigate bad propaganda
about the employee who has received rewards and this impacts the working ambience and ethos
of the...

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