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CHCCSM004 Coordinate complex case requirements CHCCSM004 Coordinate Complex Case Requirements Assessment Task 1: Knowledge questions Qualification CHC52015 - Diploma of Community Services Unit Code/Name CHCCSM004 Coordinate complex case requirements Student ID Student Name Student Email Address @brighton.edu.au Trainer/Assessor Name Student Declaration · I declare that this is my own original work and I have not cheated or plagiarised the work or colluded with any other student(s). · I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me. · I have correctly referenced all resources and reference texts throughout these assessment tasks as required. · I hold a copy of this assignment and can produce a copy if requested · I permit a copy of this marked assignment to be retained or reproduced by the College for benchmarking, course review and accreditation purposes. · I am aware of the re-assessment policy and any assessment deemed unsatisfactory will require me to do a re-assessment. · I am aware I have the right to appeal an assessment outcome if I disagree with the outcome. I am aware that I have to follow the complaint and appeal process to request a review of the assessment outcome. Student signature: __________________________ Date _____/_____/_________ Signature is required for the paper-based submission only. Information for students Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you: review the advice to students regarding answering knowledge questions in the Community Services Works Student User Guide comply with the due date for assessment which your assessor will provide adhere with your RTO’s submission guidelines answer all questions completely and correctly submit work, which is original and, where necessary, properly referenced submit a completed cover sheet with your work avoid sharing your answers with other students. i Assessment information Information about how you should complete this assessment refer to your Community Services Works Student User Guide. Questions Provide answers to all of the questions below: Complete the table below by describing three different approaches to/models of case management. Model Definition Explain what is meant by evidence-based practice. List three 3 issues that clients, their family and carers could face when accessing multiple services. Describe an impact of service duplication. Describe four key principles and practices that a case manager should consider when planning complex service inputs. Describe four key principles and practices that a case manager should consider when working across multiple services. List three common funding arrangements that could be used to support clients with complex needs to access services. Give a requirement of these funding arrangements that once accessed, a service would be expected to fulfill. List three common indicators that can demonstrate that a person may commit self-harm. Explain a typical referral process when referring a client to a service. Describe the main components of a formal meeting process in case management. Describe each of the following terms indicated in the table and their relevance to complex case management. Relevant organisation and regulatory standards Policy Procedures Legislation Statutory mandates Complete the following table regarding risks and responsibilities relating to duty of care for vulnerable groups and high-risk situations, including children and young people, domestic violence, suicide, elder abuse. Vulnerable group or situation Risks to the vulnerable group or risk of the situation occurring. Give at least three risks for each group/situation. List three responsibilities for a case manager relating to duty of care for vulnerable groups and high-risk situations Children and young people Domestic violence Suicide Elder abuse Discuss the impacts of generational abuse and welfare dependency. Using the table below outline cultural considerations, history, and special needs that a complex case manager will need to be aware of in relation to CALD and ATSI populations. Give one example for each group of a protocol that must be followed in relation to that group. Client group Consideration for complex case management, including history and relevant special needs Protocols that must be followed; one example for each group CALD people ATSI people Explain each of the following terms and how they can impact on complex case management. Family structure Family dynamics Communication within the family Decision-making List three relevant documentation protocols that a case manager should adhere to in relation to complex cases. Describe one example of a professional boundary and a personal boundary that should be adhered to by a case manager coordinating a case for a client with complex needs. Assessment Task 1: Checklist Student’s name: Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Question 10 Question 11 Question 12 Question 13 Question 14 Question 15 Question 16 Question 17 Task outcome: Satisfactory Not satisfactory Assessor signature: Assessor name: Date: CHCCSM004-AT- Knowledge Question-V1.1Page | 5 Brighton College Pty Ltd RTO: 45023 | CRICOS: 03635G Assessment Task 2: Portfolio Qualification CHC52015 - Diploma of Community Services Unit Code/Name CHCCSM004 Coordinate complex case requirements Student ID Student Name Student Email Address @brighton.edu.au Trainer/Assessor Name Student Declaration · I declare that this is my own original work and I have not cheated or plagiarised the work or colluded with any other student(s). · I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me. · I have correctly referenced all resources and reference texts throughout these assessment tasks as required. · I hold a copy of this assignment and can produce a copy if requested · I permit a copy of this marked assignment to be retained or reproduced by the College for benchmarking, course review and accreditation purposes. · I am aware of the re-assessment policy and any assessment deemed unsatisfactory will require me to do a re-assessment. · I am aware I have the right to appeal an assessment outcome if I disagree with the outcome. I am aware that I have to follow the complaint and appeal process to request a review of the assessment outcome. Student signature: __________________________ Date _____/_____/_________ Signature is required for the paper-based submission only. CHCCSM004 Coordinate Complex Case Requirements CHCCSM004 Coordinate Complex Case Requirements CHCCSM004 -AT2 Portfolio -V1.1Page | 1 Brighton College Pty Ltd RTO: 45023 | CRICOS: 03635G HLTAAP001 Recognise healthy body systems | 12 About this document This document is to be used as a portfolio to collect evidence for the unit CHCCSM004 Coordinate complex case requirements. Student details section Fill in the table below: Student name: Name of RTO: Trainer/assessor name: If this Portfolio is found, please contact me using the details below: Work placement information Work placement provides you with an opportunity to learn and be assessed in a hands-on real-life industry environment. Learning in the classroom is important, and you will engage in lots of classroom discussion, practice and be involved in demonstrations and simulations before you are ready for your work placement – but gaining practical experience during your work placement hours provides you with the opportunity to put your new-found knowledge into practice and provides you with an appropriate environment to be assessed in. It also provides you with opportunities to observe qualified and experienced aged care support workers and allows you to learn while under the close supervision and guidance of a workplace supervisor and mentor. You will not be paid for your work placement as it forms part of your training and assessment for this qualification. Responsibilities You are always expected to comply with all of your work placement’s policies and procedures for their staff members and follow your supervisor’s instructions. You will receive the required information about working hours, dress requirements and specific guidelines from your work placement before you begin and will sign a work placement agreement prior to starting. If you’re unsure of anything then speak to your trainer/assessor and ask questions when the placement arrangements are being made. You may undertake more than one placement at a different facility – this will all be arranged with your trainer/assessor and made clear to you during this time. Your work placement supervisor will arrange an induction for you where the expectations will be outlined and the limitations of what you are able to do while you are at your work placement. CHCCSM004 -AT2 Portfolio -V1.1Page | 4 Brighton College Pty Ltd RTO: 45023 | CRICOS: 03635G Evidence collection In this section, the details of the evidence you need to collect are outlined along with instructions about what you need to do. Icon key Assessor: this icon indicates that the assessor needs to observe this at the workplace visit or will be asking the student questions directly (not applicable for this unit). Student: this icon indicates that the student needs to complete this section. Supervisor: this icon indicates that the supervisor needs to do something. Attach: this icon indicates that you need to attach something as evidence to support what you have written. There are four parts to this portfolio document: Planning Supporting client with complex needs Monitoring client progress Supervisor Report Assessor observation Note to work placement supervisor: When you see this icon, action is required on your part. Read the student’s account of events and make a comment to confirm the truthfulness and accuracy as a form of evidence collection for the assessor. Please make sure the student is suitably supervised and that they have permission from everyone involved to engage with the client. This may be the person themself, or may require permission from their family member, carer or advocate. Section 1: Planning Fill out each of the tables below. Client 1 Name of work placement: Name of supervisor: List the three clients with complex needs. Client 1 identifier: Client 2 identifier: Client 3 identifier: Describe the client’s complex needs that require the provision of multiple services. Explain how you worked with your client to determine their needs. Describe your workplace’s and regulatory standards, policy, procedures, legislation and statutory mandates