CHCCSM005 Develop, facilitate and review all aspects of case management CHCCSM005 Develop, Facilitate and Review All Aspects of Case Management Assessment Task 1: Knowledge questions Qualification CHC...

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CHCCSM005 Develop, facilitate and review            
all aspects of case management
CHCCSM005 Develop, Facilitate and Review            
All Aspects of Case Management
Assessment Task 1: Knowledge questions
    Qualification
    CHC XXXXXXXXXXDiploma of Community Services
    Unit Code/Name
    CHCCSM005 - Develop, Facilitate and Review All Aspectsf Case Management
    Re-Assessment
    ☐ Yes     ☐ No
    Student ID
    
    Student Name
    
    Student Email Address
            @
ighton.edu.au
    Traine
Assessor Name
    
Student Declaration
· I declare that this is my own original work and I have not cheated or plagiarised the work or colluded with any other student(s).
· I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
· I have co
ectly referenced all resources and reference texts throughout these assessment tasks as required.
· I hold a copy of this assignment and can produce a copy if requested
· I permit a copy of this marked assignment to be retained or reproduced by the College for benchmarking, course review and accreditation purposes.
· I am aware of the re-assessment policy and any assessment deemed unsatisfactory will require me to do a re-assessment.
· I am aware I have the right to appeal an assessment outcome if I disagree with the outcome. I am aware that I have to follow the complaint and appeal process to request a review of the assessment outcome.
    Student signature:
    __________________________
    Date
    _____/_____/_________
Signature is required for the paper-based submission only
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
eview the advice to students regarding answering knowledge questions in the Community Services Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and co
ectly
submit work, which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
    i
    Assessment information
Information about how you should complete this assessment refer to your Community Services Works Student User Guide.
Questions
Provide answers to all of the questions below:
List the three essential components of evidence-based practice.
    
Describe each of the following service delivery approaches; person-centred, needs-based, rights-based, strengths-based.
    Approach
    Key features
    
    
    
    
    
    
    
    
Describe two popular behaviour change models used in case management and give examples of the common practices and interventions that relate to each.
    Behavioural Change Model
    Practices and Interventions
    
    
    
    
    
    
Describe the relevance and importance of privacy and confidentiality in case management.
    
Answer the questions in the table below to describe the processes and the people that are essential to a formal case management meeting.
    a. Who should chair the meeting?
    
    b. Who should the meeting involve?
    
    c. Whose views should be represented in the meeting?
    
    d. When should case management meetings occur?
    
    e. With reference to the agenda and meeting outcomes, what is key?
    
    f. How should the meeting be recorded and who is responsible?
    
    g. When should information relating to the case be disseminated to key stakeholders?
    
Complete the following table. Describe the item and given an example relevant to case management.
    Item
    Description and example relevant to case management
    a. Relevant organisation and regulatory standards
    
    b. Policy
    
    c. Procedures
    
    d. Legislation
    
    e. Statutory mandates
    
Use the table below to give details of the risks and responsibilities relating to duty of care when working with the specific vulnerable groups identified in the left hand column of the table.
    Vulnerable Group
    Risks Factors
    Responsibilities
    a. Child protection
    
    
    b. Domestic violence
    
    
    c. Suicide
    
    
    d. Elder abuse
    
    
    e. Disability
    
    
Complete the following table to identify considerations, protocols and special needs of the client groups listed.
    Client Group
    Give an example of a consideration for case management, including history and relevant special needs.
    Protocols that must be followed. Give one example for each group
    a. Culturally and linguistically diverse (CALD)
    
    
    b. Aboriginal and/or To
es Strait Islander people
    
    
    c. People with disability
    
    
    d. Lesbian, gay, bi-sexual, transgender, queer, intersex (LGBTQI)
    
    
    e. People experiencing or at risk of homelessness 
    
    
    f. Older people 
    
    
    g. Children and young people
    
    
Complete the following table to include a
ief description of listed terms in the context of case management. For each term, list a factor that a case manager may take into consideration in the context of case management.
    Term
    Description and factor that a case manager should take into consideration.
    a. Family Structure
    
    b. Family Dynamics
    
    c. Communication
    
    d. Decision-making
    
List six protocols that relate to the documentation process in case management.
    
Outline monitoring and reviewing process in case management, including what is involved, why it is important, key drivers and who should be part of the process.
    
Explain what is meant by the range of available services in case management and what defines the range that will be adopted.
    
Complete the table to give details of the three key stakeholders in case management. Briefly describe their role and for each stakeholder, give three examples of their rights and their responsibilities.
    
    Key role
    Rights
    Responsibilities
    a. Client
    
    
    
    b. Case worke
    
    
    
    c. Organisation
    
    
    
Discuss the impact that value systems of the case worker, client and other key stakeholders can have on case outcomes.
    
Briefly describe how the experience, skills values and development of participants can be addressed in case management?
    
Assessment Task 1: Checklist
    Student’s name:
    Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?
    Completed successfully?
    Comments
    
    Yes
    No
    
    Question 1
    
    
    
    Question 2a
    
    
    
    Question 2
    
    
    
    Question 2c
    
    
    
    Question 2d
    
    
    
    Question 3
    
    
    
    Question 4
    
    
    
    Question 5a
    
    
    
    Question 5
    
    
    
    Question 5c
    
    
    
    Question 5d
    
    
    
    Question 5e
    
    
    
    Question 5f
    
    
    
    Question 5g
    
    
    
    Question 6
    
    
    
    Question 7a
    
    
    
    Question 7
    
    
    
    Question 7c
    
    
    
    Question 7d
    
    
    
    Question 7e
    
    
    
    Question 8a
    
    
    
    Question 8
    
    
    
    Question 8c
    
    
    
    Question 8d
    
    
    
    Question 8e
    
    
    
    Question 8f
    
    
    
    Question 8g
    
    
    
    Question 9a
    
    
    
    Question 9
    
    
    
    Question 9c
    
    
    
    Question 9d
    
    
    
    Question 10
    
    
    
    Question 11
    
    
    
    Question 12
    
    
    
    Question 13a
    
    
    
    Question 13
    
    
    
    Question 13c
    
    
    
    Question 14
    
    
    
    Question 15
    
    
    
    Task outcome:
    Satisfactory
    Not satisfactory
    Assessor signature:
    
    Assessor name:
    
    Date:
    
CHCCSM005-AT1-Knowledge Questions-V1.1                        Page | 4Brighton College Pty Ltd
RTO: 45023 | CRICOS: 03635G

CHCCSM005 Develop, facilitate and review                                                
all aspects of case management
Assessment Task 1: Portfolio
    Qualification
    CHC XXXXXXXXXXDiploma of Community Services
    Unit Code/Name
    CHCCSM005 - Develop, facilitate and review all aspects of case management
    Re-Assessment
    ☐ Yes     ☐ No
    Student ID
    
    Student Name
    
    Student Email Address
            @
ighton.edu.au
    Traine
Assessor Name
    
Student Declaration
· I declare that this is my own original work and I have not cheated or plagiarised the work or colluded with any other student(s).
· I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
· I have co
ectly referenced all resources and reference texts throughout these assessment tasks as required.
· I hold a copy of this assignment and can produce a copy if requested
· I permit a copy of this marked assignment to be retained or reproduced by the College for benchmarking, course review and accreditation purposes.
· I am aware of the re-assessment policy and any assessment deemed unsatisfactory will require me to do a re-assessment.
· I am aware I have the right to appeal an assessment outcome if I disagree with the outcome. I am aware that I have to follow the complaint and appeal process to request a review of the assessment outcome.
    Student signature:
    __________________________
    Date
    _____/_____/_________
Signature is required for the paper-based submission only
About this document
This document is to be used as a portfolio to collect evidence for the unit CHCCSM005 Develop, facilitate, and review all aspects of case management.
Student details section
Fill in the table below:
    Student name:     
    Name of RTO:     
    Traine
assessor name:     
    If this portfolio is found, please contact me using the details below:
Work placement information
Work placement provides you with an opportunity to learn and be assessed in a hands-on real-life industry environment. Learning in the classroom is important, and you will engage in lots of classroom discussion, practice and be involved in demonstrations and simulations before you are ready for your work placement – but gaining practical experience during your work placement hours provides you with the opportunity to put your new-found knowledge into practice and provides you with an appropriate environment to be assessed in. It also provides you with opportunities to observe qualified and experienced support workers and allows you to learn while under the close supervision and guidance of a workplace supervisor and mentor.
You will not be paid for your work placement as it forms part of your training and assessment for this qualification.
Responsibilities
You are always expected to comply with all of your work placement’s policies and procedures for their staff members and follow your supervisor’s instructions. You will receive the required information about working hours, dress requirements and specific guidelines from your work placement before you begin and will sign a work placement agreement prior to starting. If you’re unsure of anything then speak to your traine
assessor and ask questions when the placement a
angements are being made. You may undertake more than one placement at a different facility – this will all be a
anged with your traine
assessor and made clear to you during this time.
Your work placement supervisor will a
ange an induction for you where the expectations will be outlined and the limitations of what you are able to do while you are at your work placement.
CHCCSM005 Develop, Facilitate and Review            
All Aspects of Case Management
CHCCSM005-Portfolio -V1.1                                Page | 1
Brighton College Pty Ltd
RTO: 45023 | CRICOS: 03635G
Evidence collection
In this section, the details of the evidence you need to collect are outlined along with instructions about what you need to do.
    Icon key
    
    Assessor: this
Answered 1 days AfterApr 12, 2022

Solution

Shubham answered on Apr 13 2022
10 Votes
CHCCSM005 Develop, facilitate and review                                                
all aspects of case management
Assessment Task 1: Portfolio
    Qualification
    CHC52015 - Diploma of Community Services
    Unit Code/Name
    CHCCSM005 - Develop, facilitate and review all aspects of case management
    Re-Assessment
    ☐ Yes     ☐ No
    Student ID
    
    Student Name
    
    Student Email Address
            @
ighton.edu.au
    Traine
Assessor Name
    
Student Declaration
· I declare that this is my own original work and I have not cheated or plagiarised the work or colluded with any other student(s).
· I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
· I have co
ectly referenced all resources and reference texts throughout these assessment tasks as required.
· I hold a copy of this assignment and can produce a copy if requested
· I permit a copy of this marked assignment to be retained or reproduced by the College for benchmarking, course review and accreditation purposes.
· I am aware of the re-assessment policy and any assessment deemed unsatisfactory will require me to do a re-assessment.
· I am aware I have the right to appeal an assessment outcome if I disagree with the outcome. I am aware that I have to follow the complaint and appeal process to request a review of the assessment outcome.
    Student signature:
    __________________________
    Date
    _____/_____/_________
Signature is required for the paper-based submission only
About this document
This document is to be used as a portfolio to collect evidence for the unit CHCCSM005 Develop, facilitate, and review all aspects of case management.
Student details section
Fill in the table below:
    Student name:     
    Name of RTO:     
    Traine
assessor name:     
    If this portfolio is found, please contact me using the details below:
Work placement information
Work placement provides you with an opportunity to learn and be assessed in a hands-on real-life industry environment. Learning in the classroom is important, and you will engage in lots of classroom discussion, practice and be involved in demonstrations and simulations before you are ready for your work placement – but gaining practical experience during your work placement hours provides you with the opportunity to put your new-found knowledge into practice and provides you with an appropriate environment to be assessed in. It also provides you with opportunities to observe qualified and experienced support workers and allows you to learn while under the close supervision and guidance of a workplace supervisor and mentor.
You will not be paid for your work placement as it forms part of your training and assessment for this qualification.
Responsibilities
You are always expected to comply with all of your work placement’s policies and procedures for their staff members and follow your supervisor’s instructions. You will receive the required information about working hours, dress requirements and specific guidelines from your work placement before you begin and will sign a work placement agreement prior to starting. If you’re unsure of anything then speak to your traine
assessor and ask questions when the placement a
angements are being made. You may undertake more than one placement at a different facility – this will all be a
anged with your traine
assessor and made clear to you during this time.
CHCCSM005 Develop, Facilitate and Review            
All Aspects of Case Management
Your work placement supervisor will a
ange an induction for you where the expectations will be outlined and the limitations of what you are able to do while you are at your work placement.
CHCCSM005-Portfolio -V1.1                                Page |
Brighton College Pty Ltd
RTO: 45023 | CRICOS: 03635G
Evidence collection
In this section, the details of the evidence you need to collect are outlined along with instructions about what you need to do.
    ICON KEY
    
    Assessor: this icon indicates that the assessor needs to observe this at the workplace visit or will be asking the student questions directly (not applicable for this unit).
    
    Student: this icon indicates that the student needs to complete this section.
    
    Supervisor: this icon indicates that the supervisor needs to do something.
    
    Attach: this icon indicates that you need to attach something as evidence to support what you have written.
There are five parts to this portfolio document:
· Preparation for case management
· Case management meetings
· Case management plan
· Case management monitoring and review
· Supervisor Report
    
    Note to work placement supervisor: When you see this icon, action is required on your part. Read the student’s account of events and make a comment to confirm the truthfulness and accuracy as a form of evidence collection for the assessor. Please make sure the student is suitably supervised and that they have permission from everyone involved to engage with the client. This may be the person themself, or may require permission from their family member, carer or advocate.
Section 1: Preparation
Fill out each of the tables below.
    Client
    Name of work placement: Community Health office
    Name of supervisor: Mary Smith
    List the three clients you will case manage.
Client 1 identifier: Lucy Brown
Client 2 identifier: Kevin Bhutia
Client 3 identifier: John Martin
    Describe your workplace’s approach to case management. This should reflect standard procedures, as well legislative requirements. Explain how the approach assists clients to set goals and participate fully in case management.
· Case managers work along with the aboriginal people of Australia in order to help in generating change and healing by understanding their culture better.
· Case managers practice with respectful behaviour towards the clience i
espective of their cultural or social background in order to promote inclusivity.
· Decisions regarding the development plan of the client is made by considering the strength, goals, needs and believes in order to provide holistic healing.
    Based on your workplace’s approach develop the case management processes you will use for case managing each client. This must also ensure that the client can set their own goals and participate fully in the case management process. Document them below.
Several steps should be followed within the case management process in order to provide efficient care and support for the clients. These steps include:
· Screening
· Assessing
· Stratifying risks
· Planning
· Implementation of care.
· Follow up sessions
· Transitional care
· Post transition communication
· Evaluation.
The planning takes into consideration the needs, ideas, desires of the clients.
    Describe your workplace’s complaints and appeals process and clients’ rights and responsibilities as relevant to this process.
Complaints and appeals process enables clients to
ing up the issues or concerning matters about their experiences with the organisation and it's case workers, to the knowledge of the organisation management. In my workplace it is done in two ways, clients can call or mail their complaints. Or if they want to remain anonymous, they can write a letter and put in in the feedback drop box.
    Explain how you will ensure that cultural considerations of each client are taken into account in the case management process.
Case management processes for each clients are personalised on the basis of their individual needs, goals and beliefs. Therefore, while working with the clients, their cultural considerations should be addressed individually in all of th or care management processes.
    
    Comment on and endorse Section 1.
    
    Attach evidence of your work with this person here.
Evidence may include:
· Policies and procedures.
· Diary entries of conversations or meetings
· Notes from own research
Section 2: Case management meetings
This section requires to you describe the case management meetings you undertook with each client. The case management meeting must be conducted as per your workplaces’ policies and procedures. Remember to review the guidance in your student assessment tasks as to what needs to be covered at the meeting.
Provide detailed responses to each of the questions and complete this table for each client. The information that you document here will also be used for your case management plan in Section 3.
    Client 1
    Client identifier: Lucy Brown
    Client profile: Lucy is a child studying in 10th grade who has been a victim of child neglect and is cu
ently suffering from social anxiety disroder. She is not able to talk to her classmates or teachers, let alone strangers on the road.
    Describe how you built rapport with the client and include an example of the style of question you used to facilitate rapport.
· I have read her files properly before to get a clear idea about her problems.
· I was actively listening to her talk about her issues by frequently reaffirming what she said.
Questions I asked - How do you feel today?
Did anything good happen recently?
Is there anything that you feel like sharing with me?
    Outline the information you provided to the client at the outset of the meeting.
Explain how you managed client information sharing, including client consent.
I greeted the client, told her about myself, tried to lighten the environment by telling her about asking her about her bo
ies. All the information that I have gathered through the meeting, I have documented soon after the meeting got over.
    Outline the information you provided to the client about:
· roles and responsibilities of the client - She will have to truthful about how she feels, what she wants me to do, anything she would like to do.
· your roles...
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