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Part 1 - Case study and research-based
For each question, your answers should be a minimum of 100 words but no longer than 200 words.
1. Describe the client’s (ROI’s) business domain and business functions.
ROI builds, optimizes and protects its client’s infrastructure while providing day-to-day IT and network support services mitigating the client’s downtime. The IT services offered at ROI include development, installation and maintenance and support of IT. The main business functions include-
· IT and Network Consultancy- Network and IT support team at ROI can support its clients with organizational expansion, network performance assessment or redesigning network structure according to their business needs.
· Website Development- Development team at ROI creates software and applications that empower its client’s website using basic or advanced coding according to client’s requirement.
· Multimedia Products- ROI offers products with different animations, video and interactive content according to client’s needs for effective business presentations, product marketing, mobile web design, webinar production, etc. This business process is managed by Multimedia Production Team at ROI.
· Customized Applications- ROI offers unique technology solutions with out-of-the-box software in order to address the client’s specific requirements.

2. What is the organisational structure of the workplace?
ROI has a flat organization structure where employees are supervised less and their involvement in decision making process is promoted more. The well trained employees are more productive in flattened hierarchy as they are directly involved in decision making rather than closely supervised by several layers of management. The company has six departments of accounts, IT support, human resources, sales and marketing, multimedia productions and development. Managers for different departments report directly to the Director of ROI eliminating layers of middle management reporting of the employees and faster decision making. Each department has its own functions and the manager of each job reports to the Director.
3. Describe two operating system software currently in use that is also supported/maintained by the organisation.
For each operating system, outline the following:
1. Windows 10 Enterprise
a. key functions:Devices can be managed remotely, virtual desktops can be delivered using Azure, OS updates are controlled, applications can be managed, Security analytics can be accessed through Microsoft Intelligent Security Graph, data breaches can be identified and managed, custom detection alerts can be created
b. basic features: This operating system has features of Remote Desktop, BranchCache, Microsoft Desktop Optimization Pack, BitLocker and BitLocker To GO, Windows Information Protection, Direct Access, Direct Guard.
c. The trend involves distributed teams working from same or different locations. This trend accompanies highly-advanced tools like remote desktop feature, etc. rewuired to bring the teams and data closer together. Furthermore, trending topics among Setup and installation include Activate Windows 10, Office 2010 support; Account and billing; Privacy and security; Working remotely involve vedio training, remote learning templates, connecting VPN in Windows 10.
2. Windows 8.1
a. key functions: This operating system performs hardware resource management and supports application software services for execution through Windows Task Manager. CPU usage shows the processes that are running along with memory usage, services running, system performance and networking.
b. basic features: Simplified desktop with good speed, start screen with start menu, bing-powered unified search system, Windows Defender antivirus program to protect the computer from malware, Internet explorer 11, OneDrive feature, Signing in with Microsoft account, Microsoft Office Feature.
c. The trend involves understanding predictive evolution of product which bears the current and future functionalities of the business in mind.
Note: Refer to the ROI_SOE_V5 document for more information.
3. Describe two system tools (software products) used currently by the organisation and their functionality.
Windows Performance Recorder- A performance recording tool based on Event Tracing for Windows OS. System events are recorded and analyzed using this tool. It gives detailed recordings of resource usage as well. Performance issues may be identified and resolved trough this tool.The user interface of WPR uses built-in recording profiles for CPU usge analysis, application and system performance, power isssues, etc.
Novabench-A system tool used to test computer’s performance. It provides comprehensive testing of CPU, GPU, testing of memory transfer speed, speed of disk read and write. It has a feature of automatically recording the battery’s health with usage.
4. Compare the above software products and tools used in your organisation with other industry-accepted software products.
Lansweeper- This is an alternative toolkit that discovers all IT assets in the network without the need of any software installation. It is capable of searching and collecting information on user details, software installations, hardware specifications, assets, etc. The features similar to MAP Toolkit included in Lansweeper are IP Range Scanning, Hardware Inventory, Software Inventory, User Inventory, SQL Server Inventory, VM Inventory, Performance Metrics and many more. However certain features are not supported like Oracle DB, MS Projects and Skype for Business (Lync). The features covered in Lansweeper that MAP lacks include Apple Mac Devices, Network Devices, Windows Clusters, Office 365, Chrome OS Devices, Azure Cloud Server, AWS Cloud Server, VMWare AirWatch Integration, Microsoft Intune Integration
5. Describe two hardware products currently in use that is supported/maintained by the organisation.
Lenovo Laptop ThinkPad 11e 3rd Gen is designed with up to Intel® Core™ i3 processor, all-day battery and a multipurpose Stylus Pen. It is potentially durable and comes with post-consumer content feature. Other features include 11.6” Touchscreen Convertible Ultrabook, Win10H, 128GB Solid State Drive, Intel N3150 Quad-Core, 4GB DDR3, 802.11ac, Bluetooth. It is priced in the range of $1200 to $1400.
Dell OptiPlex 790 desktop is designed for advanced performance and efficient collaboration. It offers control that helps ensure that time and money is saved and systems management and data protection is simplified with remote management technology. Intel® 2nd Generation Core Processors are used. Intel Standard Management technology ensures this management of several systems at the same time located remotely.
6. Compare the above hardware product with other industry-accepted hardware products.
Dell Inspiron 5578 is a competitor of Lenovo ThinkPad: It uses Intel Core i5 7th Gen 7130U processor unlike Lenovo’s ThinkPad that uses Intel Celeron Dual Core processor. Both offer 4GB RAM, Intel Integrated HD Graphics processor, 128GB SSD and 802.11 ac Wi-Fi connectivity. Priced approximately $620.
HPZ820 is a competitor of Dell Optiplex. It is designed for high-end computing and visualization. It supports Windows, HP installer Kit for Linux, Red Hat Enterprise Linux Desktop, SUSE Linux Enterprise Desktop 11, and MS Office Home and Business 2010. Features include rackable minitower form factor, next-generation Intel Xeon processors, Intel C602 chipset, up to 24 processing cores, 16 DIMM slots, up to 512 GB, and 850W/1125W power supply.
7. Describe the role of stakeholders and their degree of involvement in ICT operations.
a. Conducting software pre-installation audits
i. Describe the role of stakeholders
Their role involves understanding the objectives of the pre-installation audits and issuing approvals, obtaining and tracking licenses and performing installation. The management and IT Deprtment are involved in this process. Netwrok Manager, End User and IT Techniccian are highly involved.
ii. Describe the degree of stakeholder involvement- The IT department is involved to a high degree and management to a low degree.
b. Scheduling ICT operations (e.g. upgrades, optimisation tasks, backups etc.)
i. Describe current business scheduling requirements
The ICT operations of installation plan for upgrade require list of tasks to be followed in correct sequence. Mnufacturer’s setup, transportation and storage requirements should be fulfilled. Backup plan will include backing up the data of hard drive before performing the upgrade. Incremental backups as well as full system backups should be scheduled separately during working days and weekends respectively. The plan needs approval from stakeholders before implementation.
ii. Describe the role of stakeholders
The role of stakeholders include network manager, IT Technician and End User who would approve the pre- implementation plan, signing approvals, organizing hardware installation and configuration involving upgrade and backup.
iii. Describe the degree of stakeholder involvement:
End User- Rquests for installation...