COLLAPSE SUBDISCUSSIONJanice Spangenburg Janice Spangenburg SaturdaySep 18 at 2:15pmManage Discussion Entry Marcus, What are some things you can say about these steps and what experiences have you had...

Janice Spangenburg

Marcus,

What are some things you can say about these steps and what experiences have you had with these, positive or negative? Janice

Jennifer Lewis

Hi Marcus,

Great post. I wanted to add to your 'step 3' in your post.

The manager must concentrate on finding answers to create and sustain psychological safety at work. Rather than asking, "What occurred and why?" I will ask, "How can we ensure that this happens better next time?", "How can we prevent that from happening again?". With the use of the 'we' statement, accountability is shared rather than blamed on just one person.

Psychological safety is difficult to achieve and seems that its fragility requires a lot of continued care. It's great that you would ask employees how you can ensure this happens better next time, but I'd like to also create a safe space for failure. Environments where failure is celebrated and lessons learned from the failure are widely shared are environments that cultivate psychological safety. Individuals must feel vulnerable to share the good AND the bad and have interest in continuous improvement (Schein, 2016).

Thanks for your post!

Reference

Schein, E. H. & Schein, P. (2016)Organizational culture and leadership(5th Ed.) San Francisco: Jossey-Bass