CH 12 case study ACC 232 NAME CH 12 Case Study Workbook AP-8B on pg 335 and Workbook CT-1 on pg 337 AP-8B Balanced Scorecard (original) ObjectivesKPI (Key Performance Indicator) Financial Perspective...

Complete the Excel Spreadsheet Using the the PDFs attached as a guide.


CH 12 case study ACC 232NAME CH 12 Case Study Workbook AP-8B on pg 335 and Workbook CT-1 on pg 337 AP-8B Balanced Scorecard (original)ObjectivesKPI (Key Performance Indicator) Financial Perspective 1Cash flowCash received 2Increase gross marginGross Margin Customer Perspective 3Improve time to marketTime to get a new product to market 4Customer returnsImprove customer satisfaction Internal Processes Perspective 5Improve employee performanceReduce order errors 6Reduce reorder timeTime taken to place an order Learning and Growth Perspective 7Improve employee retentionNumber of employees with long service 8Empower workforceNumber of line managers a) Is Bricks and Mortar company following a cost-leadership or differention strategy? Support your answer. b) You have recently been hired as a consultant for Bricks and Mortar Company. Identify any problems with its current balances scorecard. Note: there are areas for improvement with all 8 items above. c) Update Chuck's Balanced Scorecard using your detailed responses from part b above. Balanced Scorecard (updated)ObjectivesKPI (Key Performance Indicator) Financial Perspective 1 2 Customer Perspective 3 Internal Processes Perspective 4 5 Learning and Growth Perspective 6 7 8 CT-1 ObjectivesKPI (Key Performance Indicator)Target Performance for 2019Actual Performance for 2019 Financial Perspective Increase profitsGross profit margin20%35% Return on equity15%16% Customer Perspective Customer satisfactionRetention rate75%85% Market shareMarket share of total8%10% Internal Processes Perspective Improve product qualityDefect rate42 Improve processesNumber of major improvements in manufacturing process44 Learning and Growth Perspective Employee empowerment Percentage of employee suggestions implemented25%30% Employee satisfaction rating79 Required: Using the information on their balanced scorecard, explain how its financial performance improved in the past year. Chapter 12Strategy and Sustainability 335 AP-8b LO 1 2 3 Chuck Waylon is the owner of a manufacturing company called Bricks and Mortar. Bricks and Mortar sells composite building materials. The company’s competitive strategy is to offer reasonably-priced quality composite building materials that are made using environmentally-sensitive production processes. Similar products sell for higher prices. Chuck created a balanced scorecard for Bricks and Mortar for the first time.   Objectives KPi Financial Perspective   Cash flow Cash received   Increase gross margin Gross margin Customer Perspective   Improve time to market Time to get a new product to market   Customer returns Improve customer satisfaction internal Processes Perspective   Improve employee performance Reduce order errors   Reduce reorder time Time taken to place an order learning and growth Perspective   Improve employee retention Number of employees with long service   Empower workforce Number of line managers required a) Is Bricks and Mortar following a cost-leadership or differentiation strategy? Support your answer. b) You have been recently hired as a consultant for Bricks and Mortar. Identify any problems with its current balanced scorecard. Chapter 12 Strategy and Sustainability 336 c) Update Chuck’s balanced scorecard and identify both the errors you identified in part b) and suggest a correction. Ignore target and actual performance. Objectives KPi incorrect Correct incorrect Correct Financial Perspective Customer Perspective internal Processes Perspective           learning and growth Perspective     Chapter 12Strategy and Sustainability 337 Critical thinking Ct-1 LO 2 Freedmen Gort Company manufactures auto parts. In just one year, Freedmen went from a net profit of $20,000 to $35,000. The company provides the following balanced scorecard: target Performance for 2019 Actual Performance for 2019 Financial Perspective Increase profits Gross profit margin 20% 35% Return on equity 15% 16% Customer Perspective Customer satisfaction Retention rate 75% 85% Market share Market share of total 8% 10% internal Processes Perspective Improve product quality Defect rate 4 2 Improve processes Number of major improve- ments in manufacturing processes 4 4 learning and growth Perspective Employee empowerment Percentage of employee sug-gestions implemented 25% 30% Employee satisfaction rating 7 9 Using the information on their balanced scorecard, explain how its financial performance improved in the past year.