:Conduct oneself to reflect the professional characteristics and culture of a given work setting.Professional CommunicationThe assessment includes two parts. You will analyze professional...

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:Conduct oneself to reflect the professional characteristics and culture of a given work setting.




Professional Communication




The assessment includes two parts. You will analyze professional communication in a team scenario and create a 2- to 3-minute audio response and written transcript. Keep in mind the concepts of effective communication in teams as you review the scenario and prepare youraudio response and transcript.




What is a transcript, and how do I write one?




Professional audio recordings require attention to aspects of verbal communication such as vocal tone, variety, pitch, articulation, etc. To create a professional recording, first write a transcript. You then will have the content to read and can focus on professional delivery.







  1. Review the scenario



  2. Start with an introduction.



  3. Complete the body of the transcript by using examples from the interaction between the team members in this scenario and , respond to the questions that follow in a 2-to3 minute audio-based response. Make sure to integrate one source (or more) from the readings and your own personal experiences.















    • Evaluate three issues faced in the panel discussion presented in the scenario. Discuss effective and ineffective characteristics of team behaviors in the observed scenario. How effectively did this team work together?



    • What three suggestions do you have for the team to engage in professionalism?



    • In the observed situation, who do you feel should take leadership? Why? What are the benefits of having leadership on a team? What are the concerns of having leadership on a team? In this situation, what would you do to lead the team?



    • What three strategies do you have for productivity when working in teams?















  1. Create an audio recording of your transcript. The recording should be 2–3 minutes in length.















    • End with a conclusion



    • Properly cite/reference one of the class readings in the script and orally during the audio recording.



    • Create an audio recording of your transcript. The recording should be 2–3 minutes in length. There should not be background noise, and the recording should be done in one sitting and submitted as one file.



    • Submit both your transcript (Word) and audio recording (MP3) to the Assignment Dropbox for grading.









Answered 5 days AfterJan 28, 2023

Answer To: :Conduct oneself to reflect the professional characteristics and culture of a given work...

Parul answered on Feb 03 2023
35 Votes
Normal.dotm A4 US English
Scenario: An IT support team is called in to resolve a technical issue that has caused a
disruption in the daily operations of a company.
Below is the transcript:
[Intro music]
Voiceover: Welcome to today's episode of "IT Matters." We'll be discussing the importance of professional communication in an IT support team scenario.
[Scene opens with a shot of an IT support team in a conference room]
Team Lead: Good morning team, we've got an urgent issue to resolve. A technical glitch has caused a disruption in the daily operations of one of our clients. We need to act quickly and effectively to resolve this issue.
Team Member 1: I've looked into the issue, and it looks like it's related to the network connectivity.
Team Lead: Okay, let's start by gathering all the relevant information about the issue. We need to understand the problem and its impact on the client's operations.
Team Member 2: I've reached out to the client and they've confirmed that their employees are unable to access the company's database.
Team Lead: This is critical. We need to resolve this issue as soon as possible.
Team Member 3: I've found a...
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