Critique in Systems & Technology Length: 2200 Task (use article from https://elearningindustry.com/members/michael-baron) Write a business report based on the following Case Study (Adopted from...

E-Learning Platforms
E-Learning Platforms
E-Learning Platforms        Report        9/16/2018            
Table of Contents
Executive Summary    2
Introduction    3
Integrating Social Media into the E-Learning Platform    3
Tools & Applications for Customer Support    5
Recommendations for Developing Interactive Enrolment and Time Tabling System    6
Recommendations for Integrating Virtual Assistant Service    6
Conclusion    7
References    8
Executive Summary
The use of technology shall be done by every industry and business sector to improve the quality and performance of the services provided and enhance the end-user experience. The report is written for a college that is currently delivering the training sessions to the learners using traditional methods of classroom trainings. The decision has been made by the college to move the current system to the e-learning platforms. The report covers introduction to the college and the decision being made to move from traditional platforms to e-learning platforms. The social media integration and other features are then discussed as present in one of the leading e-learning platform, Moodle. There are recommendations provided for ensuring that the enrolment and time-tabling systems are interactive in nature. Also, the recommendations have been included to integrate the virtual assistant service in the e-learning platform.
Introduction
The report is written for a college that is currently delivering the training sessions to the learners using traditional methods of classroom trainings. The decision has been made by the college to move the current system to the e-learning platforms. This will allow the students and the learners to acquire learning remotely and will expand the customer base of the organization. The company has been contacted to provide the college with the details of the e-learning platform along with the scope, budget, and schedule involved in setting up the same. The report covers the social media, customer support, enrolment & tabling system, virtual assistant services for the e-learning platform and the related technical and functional aspects of the same.
Integrating Social Media into the E-Learning Platform
Social media has become a prime necessity for the business firms in the present era. It is because the social media accounts have huge number of users and the organizations can engage their customers through these platforms. It would be required for the college to integrate the social media accounts in to the e-learning platforms so that the activities, such as advertising & marketing for the organization, customer support services, customer relationship management, and connectivity between the teachers and learners, and data analytics can be easily carried out (Maree, 2017).
There are several e-learning platforms that have been deployed and are successful. One such platform is Moodle. There are several features that are included in Moodle that shall be included in the e-learning platform for the college as well to make it a success.
Data-driven decisions are one of the features of Moodle that shall be implemented in the e-learning platform of the college. As per this feature, there are automated data analytics integrated with the platform. These analytical tools track compliance levels, course demand and completion details, competencies, and likewise. This feature in the e-learning platform of the college will provide the preference of the students for the courses. The availability of the courses and the conduction of the course sessions will be done as per the learner’s preference and choices (Moodle, 2018).
There may be certain education software that the learners may be using on their systems to manage their learnings and associated information. One such popular software package is Microsoft Office. The learners might be using Microsoft Excel to store their score and course details. Microsoft Word and PowerPoint might be used for storing the course details. There are other software packages, such as Google G-Suite, Salesforce, etc. that are also quite popular. Moodle provides complete integration with the other technical tools and components for data preservation and enhanced collaboration. Such a scheme shall be implemented in the e-learning platform of the college as well.
Accurate grading is one of the essential features that are included in Moodle. It allows setting up and implementation of custom grading scales. Grade moderation can be easily managed with the aid of this feature and assigning of different markets to the...