Describe a time when your satisfaction in a particular situation wasincreasedbecause of something another customer did. Could (or does) the organization do anything to ensure that this experience...

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Describe a time when your satisfaction in a particular situation wasincreasedbecause of something another customer did. Could (or does) the organization do anything to ensure that this experience happens routinely? What does it do? Should it try to make this a routine occurrence?500 words and only one source
Answered Same DayNov 08, 2021

Answer To: Describe a time when your satisfaction in a particular situation wasincreasedbecause of something...

Shalini answered on Nov 09 2021
149 Votes
Running Head: ROLE OF FELLOW CUSTOMERS IN ENHANCING SERVICE QUALITY                                                      1
ROLE OF FE
LLOW CUSTOMERS IN ENHANCING SERVICE QUALITY         2
ROLE OF FELLOW CUSTOMERS IN ENHANCING SERVICE QUALITY
Customers play a vital role in creating and delivering fruitful service experiences. There are several circumstances, where the fellow customers may pose both favorable or the unfavorable service experience and their shared experience can influence the outcome of service as well as influence the decision of the other customers. One such situation, I faced, in which I was searching on the company online website for something meanwhile in the process I found a shoe, which I liked very much and I got stick to the frame were it was depicted 50 % off sale but I was unsure about what kind of quality or material I will get, as normally we have a preemptive notion that a company sell its unsold products in the sale or they double the price of the commodity and put it on sale. Though the company was one of the...
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