Detail evaluation on three short-listed ERP systems/vendors
• Perform a fit/gap analysis by matching the organisation's requirements to modules of each ERP, including considerations on To-Be business processes you identified in your previous assessment. Identify any missing functionality in the context of the organisation.
• ERP architecture and its implications, e.g. scalability. You should also provide a diagram of the ERP architecture and an insightful analysis of implications of ERP architectures in the context of the organisation.
• Vendors' financial position, philosophy, support issues, hardware & software infrastructure, direction and currency of software, release strategies and the involvement of users in upgrades and resource development resources.
Selection of ERP systems and vendor
• Identify ERP evaluation criteria for the organisation (include both functional and technical evaluation)
• Evaluate the short-listed ERPs/vendors by using the evaluation criteria, based on the information from detail evaluation.
• Rank the preference for each short-listed ERPs/vendors, with full justifications.
Assessment Three - Solve Problem CASE STUDY: Snow White Dry Cleaners (SWDC) Richard Lee owns and operates Snow White Dry Cleaners (SWDC), which is a family run business operated by Richard’s family for over 20 years. Richard started this business 21 years ago in Brisbane. It provides clothing alteration services across various locations in Australia. Having his head office in Brisbane, he also has stores in Sydney, Melbourne and Perth. SWDC offers a full range of services in all stores including garment preservation, free 24/7 free pick-up and delivery service, carpet and rug cleaning and quality business shirt service. Currently SWDC staff record all their customers’ details and relevant transactions manually into a register. Although this manual system is working fine, recording data in the manual system is laborious and time consuming. SWDC offers free pick-up and delivery service involving SWDC staff collecting clothes from the customer’s location. The collection process at SWDC starts when a customer contacts one of the SWDC stores by phone and provides them with their details (first name, last name, street number, street name, suburb, postcode, contact number, preferred date and time for pick-up, type of clothes, customer preferences, quantity, preferred date and time for delivery). Upon receiving the details, SWDC staff check their workloads and advise the customer total cost for cleaning clothes and approximate date and time of delivery. If the customer is happy with the quote, then SWDC staff will record customer’s credit card details (credit card type, number, name on the card, expiry date and 3- or 4-digit code) and deduct payment prior to collection service. Once the clothes are collected, these will be washed or dry cleaned as per customer’s preferences and delivered to the customer. At the time of delivery, customers are provided with a hard copy receipt and a pamphlet detailing current offers at SWDC stores. Walk-in customers leave their clothes with SWDC staff at the front counter and prepay for the services by cash or credit card. SWDC staff records all the customers details. Unfortunately, during rush times, not all of the data is entered, and there are many null values in the contact number, first name or last name. In some cases, all three are null, in other cases one or two are null. However, order number, date in, date out and total are never null. Occasionally during a rush, data may be entered incorrectly. Moreover, SWDC is unable to provide quick answers to some questions such as: (1) Total number of customers at each location (2) Repeat customers and their frequency of visits (3) Busy periods (4) Weekly revenues, expenses and profits generated by each store (5) High/Low margin services and so on. Richard makes his business stands out from the competition by providing excellent customer service. He has noticed significant growth in customer numbers in the last couple of years. However, his staff at SWDC stores were unable to manage customer data and provide high level of quality service. Richard attended a workshop about the benefits ERP systems offer to businesses. He has the impression that an ERP system will not only help his staff to record the transactions easily but also help them to generate reports to understand the total number of customers at each location, peak times, payments received/outstanding, total revenue generated, etc. In addition to this, there are many ERP modules which can support SWDC’s functional needs and data requirements. It can offer many business benefits such as minimising inconsistencies with data and be able to manage cash flows effectively. Richard is keen to explore the possibility of using the technology and implementing an ERP system in SWDC, with the help of a specialist (you). Assessment Criteria · You report will be assessed on your demonstrated capability in the research on the current marketplace for potential ERPs and vendors, selection and use of quality sources, knowledge and understanding of the topics, application to the case study. · You will also be assessed on evaluation and recommendations based on rational criteria, and a combination of your communication, presentation and referencing skills. CASE CONTEXT - Further development with Snow White Dry Cleaners (SWDC) In Assessment Two you submitted a Case Study Report in response to the situation of Snow-White Dry Cleaners (SWDC) and specified requirements. After reading your report, the owner of SWDC, Richard Lee, discussed with some business owners in the local business chamber group. He is keen on exploring further on current marketplace for potential ERPs and vendors. He would like to have a report on systematic evaluation and recommendations for a suitable ERP system and vendor for SWDC, with the help of specialist (you). Word limit: maximum 3000 words (+10%), from the first word in Introduction to the last word in Conclusion, all words will be counted including references, table and illustration. As a minimum, the report should cover the following topics. There is flexibility for you to add more topics, refine the structure and headings. I put the parts I’d like to do in Green and yours in the Blue. Let me know if you want to change anything Title page – include report title, unit information, group name, names and ID of all group members Executive Summary Table of contents – to be generated automatically by WORD Introduction •Background information and purpose of this report (Your assumptions should be presented as part of the background information in the Introduction) •Scope, include sub-topics of report Explore the marketplace for potential ERPs relevant to organisation's requirements •Identify as many potential ERPs and vendors as possible (at least 5), including SAGE and Odoo •Research on suitable criteria to short-list potential ERPs and vendors •Short-list potential ERPs/vendors down to three for detail evaluation Detail evaluation on three short-listed ERP systems/vendors •Perform a fit/gap analysis by matching the organisation's requirements to modules of each ERP, including considerations on To-Be business processes you identified in your previous assessment. Identify any missing functionality in the context of the organisation. •ERP architecture and its implications, e.g. scalability. You should also provide a diagram of the ERP architecture and an insightful analysis of implications of ERP architectures in the context of the organisation. •Vendors' financial position, philosophy, support issues, hardware & software infrastructure, direction and currency of software, release strategies and the involvement of users in upgrades and resource development resources. Selection of ERP systems and vendor •Identify ERP evaluation criteria for the organisation (include both functional and technical evaluation) •Evaluate the short-listed ERPs/vendors by using the evaluation criteria, based on the information from detail evaluation. •Rank the preference for each short-listed ERPs/vendors, with full justifications. Feasibility analysis •Research on the way to conduct feasibility analysis, including strategic, operational, technical and economic perspectives •Conduct and present feasibility analysis on purchasing / subscribing the top two preferred ERPs/vendors Other relevant topic •Other relevant topics you would like to add Recommendations Conclusion •Summary on major findings and recommendations for the organisation •Future steps on ERP project Reference List [Type here]Assessment 2 – Case study COIS12073 Snow White Dry Cleaners ERP Report Assessment 2 – Case Study COIS12073 – Enterprise Systems Lecturer – Annie Ding Karolina Kalczynska 12091405 Pranivsha Thapa 12055563 Executive Summary Richard lee runs a business called Snow White Dry Cleaners (SWDC) and has its branch over four different location. His business still follows the manual system of recording data due to which he is facing problems and is unable to keep track on the information like total number of customer at each location, repeat customer and their frequency visit, busy periods, weekly revenues and expenses and profits and high/ low margin services. To overcome these problems, he is suggested to use ERP system which is software that helps to keep record of day to day business management activities including procurement, accounting, project management, supply chain management, risk management and compliance. It helps in support in planning, budgeting, making predictions and reports on financial results of an organization. Few of the ERP system modules have been suggested as Finance and accounting, Sales and marketing, Customer Relationship Module (CRM), Supply chain management (SCM) and Human resource. They will best suit for his growing business. For ERP architecture, Cloud based ERP System has been suggested with its benefits and limitation. For his organization BPR is required which reasons and benefit is mentioned on order to change his business process from ‘’AS IN’’ to ‘’TO BE’’. Overview of ERP implementation methods with traditional and rapid life cycle has been suggested. Vanilla and chocolate ERP implementation benefits and limitations concluded that SAP would be best option for SWDC as there will be necessary adjustment and SAP support is there. For SWDC what the change risk management will be along with the Risk associated with BPR and ERP customization. In order to achieve successful implementation of ERP organizational commitment and OPM3 is taken into consideration. Table of Contents Introduction4 Possible roles of ERP system4 Current needs, problems and opportunities of SWDC4 Overview on ERP system4 Possible roles of ERP that address SWDC needs, problems and opportunities4 ERP systems module suitable for SWDC5 Options of ERP systems architecture for SWDC5 BPR and Changes in business processes6 Overview of BPR and methodology6 Current “as is” business processes of SWDC6 Proposed changes to the business processes7 “To be” business processes of SWDC7 Functional and Information requirements of the “to be” business processes7 Reasons and benefits of organisational change7 ERP Implementation8 Overview of ERP implementation methodology8 Traditional ERP Life Cycle -8 Rapid ERP Life Cycles –8 Comparison on vanilla and chocolate implementation9 Implementation option suitable for SWDC9 Change and Risk Management9 Importance and process of Change Management9 Risks associated with BPR and ERP customisation10 BPR risks10 ERP customisation risks10 Critical success factors10 Organisational commitment10 OPM310 Conclusion11 Introduction Snow White Dry Cleaners (SWDC) is a family run business that has been in operation for 20 years. It provides clothing alteration services across various locations in Australia such as Brisbane (which is the head office), Sydney, Melbourne and Perth. SWDC offers a full range of services such as government preservation, free 24/7 pick-up and delivery service, carpet and rug cleaning and quality business shirt service. Currently the staff record all customer details and relevant transaction manually into a register, which is time consuming and laborious. Customers can request their services by phone or in store. By phone customers provide their details; including what kind of clothes, quantity of clothes and the best time for delivery is. Then SWDC check their workloads and advise the customer of the total cost for cleaning clothes and approximate the date and time of delivery. If the customers happy then SWDC staff will record the customer’s credit card details and begin the process of cleaning. Walking customers leave their clothes at SWDC at the front counter and pre-pay for the services. The staff unfortunately during rush times do not put in the necessary data into the register. Richard would like to implement ERP into his organisation to be able to record