Discussion on Poor Interpersonal Skills

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Unit 2 in Modules Case Study 2: Poor Interpersonal Skills

Jennifer is the Accounting Department manager for a nonprofit. Jennifer is an accounting “superstar.” She has a bachelor’s degree, recently passed her CPA exam, and is really exceptional in her accounting knowledge. She is so good, in fact, that she waspromoted to department manager in her previous companyafter only two years on the job. She has been at her current company for ten months.In thattime, she has implemented two accounting procedural changes that have streamlinedworkflowsand resulted in cost savings for the company.

Jenniferreports to the CFO, and he is concerned aboutherdespite her obvious talents. There isno denying that she has had a positive impact, but Jennifer is not fitting inwith her colleaguesand staff aswellas sheimpressesher bosses. Jennifer is a poor communicator and seems tohave alienated quiteafew of her peers andemployees.She is often aloof and distant, and her usual way of motivating performance is to simply dictatewhat will be done and expect compliance with her orders. She has good ideas but hasnotbeeneffective atpresentingthemin a way that makes others want to work with her. Notsurprisingly, she has difficultyworkingas part of a teamand has made it clear that she is notinterested in working withteamsif she‘s not in charge of them.You are Jennifer’s CFO, and you believe you can coachher. How would you approach her andwhat would you say? What issues would you work with her on? How would you hold Jenniferaccountable for improvement on the issues you identified?