Leadership and Mangement Assignments XXXXXXXXXX/Assessment Folder/BSBLDR502 BSBWOR502 Event 1_2019.docx Event 1 Workbook Criteria Unit code, name and release number BSBLDR502 Lead and manage effective...

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Leadership and Mangement Assignments 03.04.2020/Assessment Folder/BSBLDR502 BSBWOR502 Event 1_2019.docx Event 1 Workbook Criteria Unit code, name and release number BSBLDR502 Lead and manage effective workplace relationships (release 1) BSBWOR502 Lead and manage team effectiveness (release 1) Qualification/Course code, name and release number BSB51918 Diploma of Leadership and Management (Release 1) Student details Student number Student name Assessment Declaration This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made. No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned. I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised. Student signature and Date Document titleVersion 1.0Page 1 of 3 Disclaimer: Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011 BSBLDR502 BSBWOR502 E1_FT_PT_Online_20190128Page 3 of 8 Assessment instructions Table 1 Assessment instructions Assessment details Instructions Assessment overview The objective of this assessment is to assess your knowledge as would be required to manage all aspects team management and effective workplace relations in accordance with organisational policies and procedures. Assessment Event number 1 of 3 Instructions for this assessment This is a written assessment and it will be assessing you on your knowledge of the units. This assessment is in 2 parts: 1. Short answer questions 2. Assessment feedback Submission instructions On completion of this assessment, you are required to upload it to Moodle. It is important that you keep a copy of all assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment all questions must be answered correctly. What do I need to provide? · Access to the internet · Access to Moodle · Typed, referenced, completed Event 1 Due date Assessment feedback, review or appeals Appeals are addressed in accordance with Assessment Guidelines for TAFE NSW. Short answer questions Read the question carefully. Your answer should be a minimum of 150 words but no longer than 250 words. 1. What is an organisational policy? Why do organisations have policies related to workplace relationships? 2. What is the difference between a policy and procedure? Give an example related to workplace relations or conduct. 3. Name the title and date of the Act that governs employee/employer relationships in Australia. 4. Go to https://www.fairwork.gov.au/how-we-will-help/templates-and-guides/best-practice-guides/effective-dispute-resolution. List a typical dispute resolution process for employment issues from the workplace to external support. 5. Name the titles and dates of the NSW and Federal laws related to discrimination and EEO. 6. On what grounds is it unlawful to discriminate in employment? 7. Give an example of a time when you have adjusted your own interpersonal communication style to meet an organisation’s cultural diversity and ethical environment. What was the result? 8. Explain how team dynamics can hinder team performance. 9. Explain how team dynamics can support team performance. 10. Go to https://www.psc.nsw.gov.au/workforce-management/performance-development/performance-development-framework/resources and click on the Values self-assessment. Identify areas where you as a current or potential leader need to improve and list actions you would take in your personal performance plan to improve them. 11. Case study Location of assessment: Your teacher will advise whether the case study will be completed in class or as an individual take-home activity. Scenario A Greek woman is employed by your company as a travel consultant. She asked her team leader for leave on a particular Friday for religious and cultural reasons, as Greek Orthodox Good Friday does not coincide with the Easter weekend public holidays this year. She alleges that her team leader laughed at her request, saying ‘You are in Australia and should celebrate Australian Easter’, told her that if she was unhappy about this she should ‘go back to her own country’ and made fun of her surname by calling it 'the alphabet'. The team leader and employee then began yelling at each other in front of the team and customers and both stormed off, leaving the team upset. The employee has now phoned you (as the team leader’s manager) to make a complaint. She is too distressed to return to work. The team leader thinks the situation is trivial. a. Write an email communicating the issue/conflict raised by the team member to senior management b. Develop an action plan to deal with the complaint which may include both internal and external networks c. Write a simple policy relating to leave for religious/cultural reasons d. Write a feedback statement from senior management back to the team aiming to maintain team cohesion and encouraging individual and team efforts. Assessment Feedback Qualification BSB51918 Diploma of Leadership and Management (release 1) Units of Competency BSBLDR502 Lead and manage effective workplace relationships (release 1) BSBWOR502 Lead and manage team effectiveness (release 1) Assessment Event Event 1 Workbook Student Name Assessment Outcome Satisfactory Not Satisfactory Resubmission (RS) When the UOC’s are being assessed by multiple assessment activities, each activity will be reported as Satisfactory (S) or Not Satisfactory (NS) and the final result will be reported as C (Competent) or NC (Not yet competent). Assessor’s comment regarding student performance Y=Yes, N=No, P=Partial Qn Competency Y P N 1 Defines and explains the purpose of organisation policies Explains how systems, policies and procedures can support the development of effective work relationships 2 Explains the difference between a policy and procedure with a relevant example related to workplace relations or conduct 3 Identifies the principle Act that governs employee/employer relationships in Australia Outlines legislation relevant to managing effective workplace relationships 4 Identifies legal disputes resolution processes for employment issues Explains issue resolution strategies 5 Identifies the NSW and Federal laws related to discrimination and EEO 6 Identifies grounds is it unlawful to discriminate on in employment 7 Adjusts own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment 8 Explains how team dynamics can hinder team performance 9 Explains how team dynamics can support team performance 10 Ensures own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders Identifies values to improve and personal actions to improve them 11 Communicates unresolved issue/conflicts raised by team members to management Develops an action plan to deal with the complaint Evaluates and recommends necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders, including internal and external networks Establishes a simple policy to ensure that the organisation’s cultural diversity and ethical values are adhered to Writes a feedback statement from senior management back to the team aiming to maintain team cohesion and encouraging individual and team efforts Foundation skills Y P N Correctly applies Harvard referencing to in-text citations and reference list Demonstrates clear, business-like writing skills using language and structure to suit the purpose Analyses, interprets and evaluates information and data to inform decisions Assessor’s recommendation on areas done well and how to improve the performance Assessor: Date: Student’s signature: Date: Leadership and Mangement Assignments 03.04.2020/Assessment Folder/BSBLDR502_BSBWOR502_AE2_Task3_PolicyandProcedure_Template.docx Assessment Event 2 Task 3 Policy and procedures Criteria Unit codes, names and release numbers BSBLDR502 Lead and manage effective workplace relationships (1) BSBWOR502 Lead and manage team effectiveness (1) Qualification/Course code, name and release number BSB51918 Diploma of Leadership and Management (2) Student details Student number Student name Assessment Declaration You will submit this assessment and complete this declaration in your Moodle online platform. This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made. No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned. I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised. Student name and date Team Performance Management Policy template 1. Purpose Write a statement that expresses the purpose/s of this policy i.e. guidelines to managers on how to address conflicts other difficulties and/or resolve team performance issues. 2. Application Describe the boundaries of the plan – organisation name, people it applies to and in which location. 3. Rights and responsibilities (management and staff) List the job roles or departments that have responsibility for elements of the policy and procedure and outline their roles. 4. Procedure to address team conflict State the key processes/systems/steps required/sequence of activities to accomplish the purpose. 5. Procedure to resolve team performance issues State the key processes/systems/steps required/sequence of activities to accomplish the purpose. 6. Support Outline the internal and external guidance, counselling and support to assist the team resolving work difficulties. 7. Policy regulatory environment List relevant Acts, regulations, codes and standards applicable to the policy and organisation. List relevant workplace polices and procedures relevant to this policy. 8. Monitoring, evaluation and reporting Detail indicators which will be monitored, when the policy will be evaluated and how policy outcomes will be reported. 9. Policy review Detail where this policy will be stored and how often this policy should be reviewed for continuous improvement and who will complete the review and any required updates Date created Approved by (job title) Location of policy Circumstances when policy should be reviewed Improvement process Reviewer References Reference any texts, websites or other documents you referred to in your responses using Harvard referencing. Document titleVersion 1.0Page 1 of 21 Disclaimer:  Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011 BSBLDR502_BSBWOR502_AE2_Task 3_Template Page 1 | 1 Leadership and Mangement Assignments 03.04.2020/Assessment Folder/Cl_Teams_AE_CS_3of3.docx Case Study Assessment (Event 3 of 3) Criteria Unit code, name and release number BSBLDR502 Lead and manage effective workplace relationships (1) BSBWOR502 Lead and manage team effectiveness (1) Qualification/Course code, name and release number BSB51918 Diploma of Leadership and Management (3) Student details Student number Student name Assessment Declaration This assessment is my original work and no part of it has been copied from any other source except
Apr 03, 2021
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