Assignment Questions
Written Report (100%)
The assessment for this module is for students to provide a report that demonstrates their development of appropriate skills and knowledge through the module. Since there is no written examination in this module, the tasks below cover all the learning outcomes of the module.
Task 1
You are a manager of a retail company responsible for 10 customer service staff. The
organisation’s
structure is flat and flexible.
Please describe the four functions of your management responsibilities.
· Planning
· Organising
· Leading
· Controlling
With reference to one of the above functions, briefly explain what your approach would be to ensure a consistent level of service is delivered:
LO1, LO3 (600 words)
Task 2
· Provide an overview of the nature of management culture.
· Choose a company and describe its culture in relation to any three elements of the Cultural Web (Johnson and Scholes, 1999).
· How does the company's culture contribute to its success?
LO2 (500 words)
Task 3
Describe up to three communication mistakes that could be made by managers. Discuss how they could be avoided. You could support your answer with the use of relevant examples.
LO4 (400 words)
LPC UMAN3011 Understanding Management Autumn 2017 Coursework Brief Handout: Week 1 Deadline for Submission: 2pm, December 20, 2017 Submit this coursework through the Student Portal. Word Limit: 1500 words (Plus or minus 10%) Learning outcomes assessed: · Identify the principles of management and organisational structure in relation to size and purpose. · Explain the nature of management culture and how this may vary from one company to another as well as the impact it has on corporate success. · Identify the relationship between business planning and operations and the problems of ensuring consistency. · Illustrate the importance of effective communication between managers with different responsibilities. This coursework is worth 100% of the total marks for this module. Coursework Instructions Please read carefully • Carefully read the module handbook, the marking criteria and the grade descriptors. Academic Misconduct You are responsible for ensuring you understand the policy and regulations about academic misconduct. You must: · Complete this work alone except where required or allowed by this assignment briefing paper and ensure it has not been written or composed by or with the assistance of any other person. · Make sure all sentences or passages quoted from other people’s work in this assignment (with or without trivial changes) are in quotation marks, and are specifically acknowledged by reference to the author, work and page. Assignment Questions Written Report (100%) The assessment for this module is for students to provide a report that demonstrates their development of appropriate skills and knowledge through the module. Since there is no written examination in this module, the tasks below cover all the learning outcomes of the module. Task 1 You are a manager of a retail company responsible for 10 customer service staff. The organisation’s structure is flat and flexible. Please describe the four functions of your management responsibilities. · Planning · Organising · Leading · Controlling With reference to one of the above functions, briefly explain what your approach would be to ensure a consistent level of service is delivered: LO1, LO3 (600 words) Task 2 · Provide an overview of the nature of management culture. · Choose a company and describe its culture in relation to any three elements of the Cultural Web (Johnson and Scholes, 1999). · How does the company's culture contribute to its success? LO2 (500 words) Task 3 Describe up to three communication mistakes that could be made by managers. Discuss how they could be avoided. You could support your answer with the use of relevant examples. LO4 (400 words) Assignment Structure Guidelines: A cover page and table of contents must be provided at the beginning of the assignment. An introduction, conclusion or executive summary are not required for this assignment. Your answer should be supported by references to relevant texts, journal articles and/or websites. A reference list must be included at the end of the assignment. UNDERSTANDING MANAGEMENT MARKING CRITERIA AND SELF-ASSESSMENT FORM Knowledge and Understanding 50% · Includes all required factual content required by the assignment brief, accurately summarised. All content is relevant. · Demonstrates a clear understanding of: · the nature of management and managerial roles within the organisation · the importance of different organisational structures in the processes of managerial planning · the relevance of elements like culture and leadership in the modern management approach · Demonstrates evidence of independent reading and research, beyond standard texts, appropriate to this level, with the use of available e-resources. · Demonstrates effective use of class materials to develop knowledge and understanding of key concepts and theories. Intellectual and Cognitive Skills 25% · Material is clearly and logically structured using a suitable format, with clear communication of ideas. · Includes a well-developed, relevant introduction and conclusion. · Information is selected from a range of relevant sources appropriate to the level, and incorporated effectively. · Arguments are well-developed and make effective use of sources Graduate Skills 25% • The work is within the required word count. • Sources are appropriately referenced using the Harvard style. • Answers are written in a suitably fluent, academic style. • Spelling, grammar and punctuation are accurate. • The work is presented professionally, with appropriate use of fonts, spacing, headings, images etc. Marking Criteria KNOWLEDGE & UNDERSTANDING INTELLECTUAL & COGNITIVE SKILLS GRADUATE SKILLS: TRANSFERABLE, EMPLOYABILITY, PRACTICAL AND ACADEMIC SKILLS Factual and conceptual knowledge and understanding; use of class materials; independent reading Critical thinking; conceptualisation; creativity; synthesis, analysis and evaluation; application; problem solving and research/investigation Written, oral and presentation skills; interpersonal, group and teamwork skills; leadership skills; numeracy; digital skills; practical, professional and academic skills (including referencing/presentation) MARKING BAND MODULE LEARNING OUTCOMES CLASSIFICATION WEIGHTED AT 50% WEIGHTED AT 25% WEIGHTED AT 25% 86 - 100% Achieved at this level FIRST (1ST) Includes all required factual content, accurately summarised. Well developed, relevant introduction and conclusions. Within word count or presentation time. Includes relevant factual content only. Clearly and logically structured material. Accurate spelling, grammar, punctuation, paragraphing. Very accurate identification of pre-defined concepts, theories and/or principles, appropriate to this level. Information or data selected from highly relevant sources, and categorised, analysed or evaluated using a recommended format. Fluent, interesting writing style, appropriate to the assignment OR engaging, confident, audible and well- paced presentation. Excellent understanding of factual and conceptual material, relative to this level. Well-developed arguments, referencing a range of literature, appropriate to this level. Appropriate visual presentation, including font, spacing, margins, headings, graphics, images and appendices. Calculations are accurate, clearly set out, with explanations. Relates theory to practice effectively, appropriate to this level. Correct use of academic conventions, references and bibliography. Very good independent reading and research, beyond standard texts, appropriate to this level. Very good application of numerical and statistical methods to defined problems. Outstanding, consistent delivery of group work obligations, for this level. Effective use of class materials to develop knowledge and understanding. Precise, relevant recommendations. Very good awareness of ethical issues, where relevant. Insightful reflection on own strengths and weaknesses in relation to defined professional and practical skills. 70 - 85% Achieved at this level FIRST (1ST) Includes all required factual content, accurately summarised. Relevant introduction and conclusions. Within word count or presentation time. Includes relevant factual content only. Clearly structured material. Accurate spelling, grammar, punctuation, paragraphing. Accurate identification of pre-defined concepts, theories and/or principles, appropriate to this level. Information or data selected from relevant sources, and categorised, analysed or evaluated using a recommended format. Fluent writing style, appropriate to the assignment OR engaging, confident, audible and well-paced presentation. Very good understanding of factual and conceptual material, relative to this level. Coherent arguments, referencing a range of literature, appropriate to this level. Appropriate visual presentation, including font, spacing, margins, headings, graphics, images and appendices. Calculations are accurate, clearly set out, with explanations. Relates theory to practice, appropriate to this level. Correct use of academic conventions, references and bibliography. Good independent reading and research, beyond standard texts, appropriate to this level. Good application of numerical and statistical methods to defined problems. Very good, consistent delivery of group work obligations, for this level. Effective use of class materials to develop knowledge and understanding. Relevant recommendations. Good awareness of ethical issues, where relevant. Good reflection on own strengths and weaknesses in relation to defined professional and practical skills. 60 - 69% Achieved at this level UPPER SECOND (2:1) Includes most required factual content, mostly accurately summarised. Mostly relevant introduction and conclusions. Within word count or presentation time. Includes relevant factual content only. Clearly structured material, with a few gaps. Mostly accurate spelling, grammar, punctuation, paragraphing. Mainly accurate identification of pre-defined concepts, theories and/or principles, appropriate to this level. Information or data selected from relevant sources, and categorised, analysed or evaluated using a recommended format, with some gaps or errors. Mainly fluent writing style, appropriate to the assignment OR mainly engaging, audible and well-paced presentation. Good understanding of factual and conceptual material, relative to this level. Mostly coherent arguments, referencing a range of literature, appropriate to this level. Mostly appropriate visual presentation,