BD001 - BUSINESS PLAN CBSA V1.0 © 2018 EDUWORKS RESOURCES PAGE 1 Business Plan Page 2 of 11 Business details Business name: Complete Business Solutions Australia Pty Ltd Trading name: Complete...

First Assessment Booklet will give us the complete guide for this assignment.
I have already completed Assessment Task1, I just need help for Assessment Task 2.
You can see Task 2 inside assessment Booklet.
There are 3 word files, which would further ease our work. I will attach them here..


BD001 - BUSINESS PLAN CBSA V1.0 © 2018 EDUWORKS RESOURCES PAGE 1 Business Plan Page 2 of 11 Business details Business name: Complete Business Solutions Australia Pty Ltd Trading name: Complete Business Solutions Australia (CBSA) Business structure: Company ABN: 80 999 444 333 GST: Yes. Registered to pay GST Business location: 300 Fictional Way, Sydney, NSW 2000 Domain names: www.cbsa.com.au Date established: 10/05/1998 Business owner(s): Gavin Stead Products/services: B2B Consultancy services Our target audience Target market: Small, medium, and enterprise size organisations. Marketing strategy: Broad strategies of electronic, event based, and traditional advertising. Tag line: “Your business expert” Business goals Mission: “Helping businesses to help themselves” Vision: “To become Australia’s largest business advocate” Business goals: ● To become Australia’s largest business consultancy firm ● To support business owners and their immediate and future needs ● To deliver a first-class customer experience to ensure high levels of customer satisfaction ● To remain up-to-date with the latest business compliance requirements Page 3 of 11 Organisational chart Gavin Stead Managing Director Tina Hughes Sales & Marketing Manager Kelly Munro Business Development Specialist Adrian Russo Marketing Strategist Con Kafatos IT Manager Sally Fischer Systems Analyst Tan Yamamoto Software Developer Tina Yates IT Technician Sam Tailor Support Specialist James Hanson Graphic Designer Glenda Williams HR Manager Ian Banks Contract Specialist Zane O'Brien Human Resources Consultant Henry Thomas Governance Manager Jay Gartner Business Compliance Specialist Dave O'Connor Sustainability Expert Isha Khatri LegalAdvisor Keith Banks Auditor Jason Yee Health & Safety Advisor Wi Zhang Chief Finance Officer Tim Gibbons Accounts Officier May Lee Payroll Jimmy Burton Tax Agent Jane Porter Financial Advisor Brenda Hawkins Accountant Steve Alfonso Training Manager Trey White Trainer Abby Smith Trainer Sally Pierce Personal Assistant Page 4 of 11 CBSA Board To help meet the strategic direction of the organisation as opposed to the operational activities, three senior staff form the CBSA Board as follows: ● Managing Director – Gavin Stead ● Chief Financial Officer – Wi Zhang ● Governance Manager – Henry Thomas The CBSA board objectives are to: ● Set the strategic direction of the organisation ● Uphold the organisations values ● Ensure attainment of the organisations business objectives ● Ensure the financial stability and viability of the organisation ● Ensure compliance with legal and ethical obligations While CBSA staff are grouped and arranged around functional operational activities, individual staff members are commonly placed into project teams for specific purposes to meet the many needs of CBSA clients. This can lead to situations where lines of authority and responsibility of staff members can become blurred. Do the project responsibilities take precedence or do day-to-day operational responsibilities take precedence? To avoid potential conflicts, project governance forms a vital part of ensuring the clear roles and responsibilities, levels of authority, and issue escalation and resolution processes are clearly defined for each project. By implementing a clear plan, it is hoped that conflict will be minimalised between functional managers needs and those of project managers. Products/services Due to the wide range of services offered, and the needs of these services for each client, prices are determined for each client after the initial consultation meeting. A profit ratio of 15-20% is the minimum amount necessary for each of the client services offered after expenses have been covered. Page 5 of 11 An example of the typical rates for major services in the following table: Service Description Price (per hour approx.) Financial services Budgeting $100 Payroll $85-$125 Accountancy $140-$180 Bookkeeping $85-$125 Financial planning $100 Information Technology services Systems analyst and integration $200 Website/software development $120-$150 Networking and security $120-$150 IT Support $65-$85 Business services Human resources (staff management, recruitment, contracts, position descriptions, etc.) $85-$125 Auditing $150-$200 Branding and styling $85-$125 Legal advice $250-$500 Business compliance and administration $85-$125 Training services Range of training programs tailored to the client’s needs. $85 - $150 Page 6 of 11 Finance Projected profit and loss for upcoming financial year 20XX Income IT Services $600,000.00 Financial Services $1,200,000.00 Business Services $1,200,000.00 HR Services $500,000.00 Training Services $85,000.00 Total income $3,585,000.00 Costs of Goods Sold Purchases $20,000.00 Total Costs of Goods Sold $20,000.00 Expenses Office Lease $100,000.00 Travel Expenses $85,000.00 Insurance $14,000.00 Wages and Salaries $2,600,000.00 Running Expenses $8,000.00 Utilities $8,000.00 Total Expenses $2,851,000.00 Net Position Income $3,585,000.00 Cost of Goods Sold $20,000.00 Gross profit $3,565,000.00 Expenses $2,851,000.00 Other income $0.00 Other expenses $0.00 Net Position $750,000.00 Page 7 of 11 Projected Profit Margin Ratio The profit margin ratio formula is calculated by dividing net income by net sales: Net income: $750,000.00 ÷ Net sales: $3,585,000.00 Profit margin ratio: 20.92% Projected cash flow The projected cash flow shows CBSA will generates sufficient cash flow to support operations: $- $50,000.00 $100,000.00 $150,000.00 $200,000.00 $250,000.00 $300,000.00 $350,000.00 $400,000.00 $450,000.00 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Cash balance Page 8 of 11 Advertising & sales Advertising & promotional strategy The following provides details of upcoming marketing strategies: Type Expected business improvement Cost Target date Website banner ads Generate leads to the website $2,500.00 Annual Newspaper Targeted to increase sales by 5% $6,200.00 Annual Radio Targeted to increase sales by 10% $18,900.00 31/06/20XX Television Targeted to increase sales by 20% $50,575.00 31/10/20XX Website Targeted to allow easy access to services $9,275.00 Annual Email newsletter Targeted to retain customer loyalty $1,100.00 Annual Facebook Targeted to raise organisation profile $600.00 Annual Twitter Targeted to raise organisation profile $280.00 Annual Instagram Targeted to raise organisation profile $300.00 Annual LinkedIn Targeted to raise organisation profile $450.00 Annual Sponsorship Targeted to raise organisation profile $8,500.00 30/06/20XX Public events Targeted to raise organisation profile $19,050.00 30/06/20XX Winter sales campaign Targeted to increase sales by 15% $12,000.00 31/08/20XX Summer sales campaign Targeted to increase sales by 15% $9,500.00 31/03/20XX Page 9 of 11 Sales & distribution channels Channel type Percentage of sales Electronic 65% Direct contact 25% Shopfront 10% Operations Trading hours The business is operational during the following hours: ● Monday – Friday: 9AM – 5:30PM ● Public holidays: Closed ● Exceptions can be made depending on the client requirements. Different hours can be negotiated depending on circumstance. Plant and equipment CBSA utilises the following plant and equipment for its operations: Equipment Purchase date Purchase price Running costs 29 x Personal Computer/laptops 07/03/20XX $2,000 each $2,500 per month 2 x Network servers 15/02/20XX $4,000 each $300 per month Network router 15/02/20XX $300 $10 per month 2 x Network switches 15/02/20XX $250 each $20 per month Fridge 01/02/20XX $1,800 $20 per month Microwave 01/02/20XX $400 $15 per month Television 01/02/20XX $1,500 $20 per month Page 10 of 11 Technology (Software) CBSA utilises the following software for its operations: Software Cost License Count Expiry Windows 10 Professional $199 28 None Windows Server 2016 Standard $849 2 None Office 365 Enterprise E3 $30 per month/per user 28 Monthly Salesforce $75 per month/per user 8 Monthly MYOB AccountRight $55 per month/per user 7 Monthly Visual Studio 2017 Professional $539 per year 3 Annual NetBeans IDE 8.0.2 $0 4 None Brackets 1.13 $0 4 None WordPress 4.9.8 $0 4 None Communication channels CBSA customers get in contact using the following channels: ● Telephone ● Mail ● Email ● Physical location (storefront) ● Website ● Social Media Page 11 of 11 Payment types accepted Payment types that CBSA accepts include: ● Cash ● Credit ● Electronic Funds Transfer (EFT) ● Cheque ● PayPal ● Stripe Version 1 Complete Business Solutions Australia Style Guide Page 2 of 8 Our Target Audience ● Small, medium, and enterprise size organisations. Colour Palette The colour palette involves five primary colours as follows: Typography The following topology should be used: Header 1 Arimo 24pt. #184A73 Header 2 Arimo 18pt. #C73237 Header 3 Arimo 14pt. #505C62. Header 4 Arimo 12pt. Black bolded. Calibri 11pt font is the body copy. Black forecolour used on white background. All typography should be left-aligned, except for title headings which can be centred if desired. HEX: #991E5E RGB: 153, 30, 94 HEX: #003A78 RGB: 0, 58, 120 HEX: #FDB811 RGB: 253, 184, 17 HEX: #A9A9A9 RGB: 169, 169, 169 HEX: #505C62 RGB: 80, 92, 98 Page 3 of 8 Lists Lists can either be ordered (numbered) or unordered (bulleted). Numbered lists Used when order is important. Each item expresses a step in a sequenced of steps: 1. First step 2. Second step 3. Third step Numbered lists can also have sub-steps: 1. First step 1.1. First sub-step 1.1.1. A third level of sub-step 1.2. Second sub-step 2. Second step 3. Third step Bulleted lists Used when order is not important. Items can be expressed in any order: ● First item ● Second item ● Third item Bulleted lists can also have sub-items: ● First item o First sub-item ▪ A third level of sub-item o Second sub-item ● Second item ● Third item Page 4 of 8 Tables Tables with no headers should be developed using the “CBSA” table style. Some Data Some Data Some Data Some Data Some Data Some Data Some Data Some Data Some Data Where a column header is required, use “CBSA Col” table style: Column 1 Header Column 2 Header Column 3 Header Some Data Some Data Some Data Some Data Some Data Some Data Some Data Some Data Some Data Where a row header is required, use the “CBSA Row” table style: Row 1 Header Some Data Some Data Some Data Row 2 Header Some Data Some Data Some Data Row 3 Header Some Data Some Data Some Data Page 5 of 8 Logo Logo can be used in one of four coloured styles. Two further black and white styles are permitted where black and white print is used. No other styles are permitted. Logo plus title full Logo only Page 6 of 8 Acronym only Title only BW Logo plus full title Page 7 of 8 BW Logo only Document layout Headers and footers Documents should be laid out ● With a different first page ● No different odd and even pages The first page should contain no header, and a version code centred in the footer. An example is provided below: Each page after the first page should have the logo right aligned in the header. An example is provided below. Each page after the first page should have the page count centred in the footer. An example is provided below. Page 8 of 8 Title page If a document requires a front title page, then the first page should form a title page as follows: Note that the word “Title: should be replaced with the documents title. BSBADM502 Manage Meetings Assessments Guideline Task 1 Written Questions What happens if I get something wrong? If your assessor marks any of your answers as incorrect, they will make arrangements with you about resubmission