hai its a group asignment and i will say you the company name that is Spotify. You need to create report and presentation for this. no of pages 15 and no of slides 10
ITECH7400 IT Service Management and Professional Culture CRICOS Provider No. 00103D Page 1 of 4 ITSM Assignment Overview ITSM is one of the key functionalities for organizations and allows organizations to achieve higher customer satisfaction, reduce delivery time, and provide service support as per customer requirement. In this assignment, students need to explore various aspects of ITSM in an organisation or a company that provides IT services and explains how ITSM can enhance business proposition. Examples could be Department of Education and Training, Department of Health and Human Services, Department of Jobs, Amazon, and HP. The aim of this assignment is to • Engage students with ITECH7400 material from Weeks 1 to 8; • Encourage students to conduct an independent investigation into related topics from books, the Internet, and through practical investigation. • Understand what service management means and how it is applied in practice; • Evaluate a practical case with respect to service management best practices; • Understand how the services create business value in a practical case; • Understand how the service management could be developed and enhanced in practice; and • Plan and implement service management improvements in practice. Expectations and Timelines It is expected that students will form groups of 2 to 3 members by the second week of the semester. Only in exceptional cases will groups of a different size be allowed. Each group should prepare a report that contains the key topics of Weeks 1 to 8 with respect to the selected organisation. The ITSM report should not exceed fifteen (15) A4 pages. Students are required to prepare a presentation for their ITSM assignment. The presentations will happen during the scheduled tutorial session of Week 8. The presentation should contain 10 slides and it should not exceed more than 10 minutes. Due Date Friday, 10 January 2020, 17:00 PM Learning Outcomes Assessed The following course learning outcomes are assessed by completing this assessment: • K1. Research and discuss underpinning theories of ethical philosophy and apply these in to a range of scenarios in IT workplace and service environments. • K3. Describe contemporary approaches to dealing with the social impact of technology in a changing IT service environment. CRICOS Provider No. 00103D ITSM Assignment.docx Page 2 of 4 • K4. Appraise IT service management practices and how they assist organisations. • K5. Debate the need for organisational change, the key influence of human behaviour and its impact on IT organisational culture in a service driven environment. • K6. Investigate skills frameworks and develop an awareness of industry certifications relevant to IT professionals. • S1. Evaluate cognitive and practical approaches required to manage IT professionals in collaborative global work context. • S2. Apply the IT service lifecycle, processes and functions in an organisational setting. • S3. Demonstrate and coordinate best practice IT service management in an organisational setting. • S4. Utilise professional presentation and communication approaches in a range of IT workplace and service settings. • A2. Implement and use service management processes and practices in a business organisational context. • A3. Apply skills frameworks and develop a career plan in readiness for transition into the IT profession. • V2. Appreciate the global nature of the IT industry. Assessment Details All work submitted must be authored by the student submitting the work or where material from other sources is included it must be referenced using APA referencing. Students found to have plagiarised will be dealt with according to university regulations. Please see the following resources for specific guidelines about assignments and referencing https://federation.edu.au/current-students/learning-and-study/online-help-with/guides-to-your- assessments Submission Students should submit a single word or pdf file for their report in the Turnitin ITSM assignment report submission folder and their PowerPoint presentation slide in the Turnitin ITSM Presentation submission folder. Please note that students will have to use the Turnitin Submission folders for this task. By the start of Week 8, all students should have completed their ITSM assignment. The report and presentation slides must be uploaded by the scheduled tutorial session of Week 8. Marking Marks will be available in Moodle and in FDLMarks by the end of week 10 of the semester. Please see the following marking rubrics. https://federation.edu.au/current-students/learning-and-study/online-help-with/guides-to-your-assessments https://federation.edu.au/current-students/learning-and-study/online-help-with/guides-to-your-assessments CRICOS Provider No. 00103D ITSM Assignment.docx Page 3 of 4 Marking Rubrics Report Organisation and presentation 5 Excellent introduction and conclusion with an appropriate cover sheet, table of contents and consistent formatting used throughout the document 4 Good introduction and conclusion. There is a cover sheet and consistent formatting used throughout the document 3 Introduction, conclusion is present and provides a general overview. Some consistent formatting is used 2 Some attempt at an introduction and /or conclusion. Inconsistent formatting 0 No introduction or conclusion used. Inconsistent formatting and no cover sheet provided. Content 10 Excellent discussion of ITIL phases and processes, indepth analysis and evidence of original thought and support for the topic. 8 Good discussion of ITIL phases and processes and develops ideas with enough evidence. 6 Acceptable discussion on ITIL phases and processes and some ideas are presented. 4 Shows some thinking and reasoning on ITIL phases and processes but most ideas are underdeveloped and unoriginal. 2 Poor discussion of ITIL phases and processes without any proper supporting evidence Writing Style 5 Excellent writing skill with good sentence structure, grammar, and spelling throughout. 4 Good English expression, spelling, and grammar. 3 Satisfactory writing skills but some poorly formed sentences and phrases. Some spelling and grammatical mistakes 2 English expression, grammar, and spelling are often incorrect. Poorly formed sentences and phrases 1 The writing style is very poor with the incorrect use of grammar, spelling, and expression Referencing 5 Excellent use of references suggesting an in- depth review of the literature and consistent use of APA style 4 Good use of relevant literature and consistent use of APA style 3 An acceptable amount of references is present. Some inconsistency in APA style referencing 2 Poor use of relevant literature and inconsistent referencing style 0 No reference used Total 25 Marks Obtained Total Worth 10 Marks Worth CRICOS Provider No. 00103D ITSM Assignment.docx Page 4 of 4 Presentation 5 4 3 2 1 Presentation Style Consistent
eye contact, Good engagement with the
audience and appropriate use of gestures Good
eye
contact, moderate
engagement
with
the audience and good use of gestures Some eye
contact, some
engagement
with
the audience and gestures are acceptable Speaker
rarely
makes
eye contact or engagement with the audience and a few
body motions
or
gestures
No eye contact or engagement with the audience and no gestures Presentation and contents Excellent delivery of content which is consistent with the topic being covered and organized in an appropriate manner Good delivery of content, which is mostly consistent with the topic and information is well organized Some information is presented in an acceptable manner and content organization is acceptable Poor delivery of content, the organization is poor and/or inconsistent with the topic being covered Content organization is poor, the information presented is unorganized and is not related to the topic Visual aids Visual
aids
are
very creative,
clear,
and
easy to
read Visual
aids
are
usually creative,
clear,
and
easy
to read Visual
aids
are
reasonably creative,
clear,
and
easy
to read Visual
aids
have
limited creativity
or
clarity
or
are sometimes
difficult
to
read Visual
aids
demonstrate no
creativity
or
clarity and
are
often
difficult
to read Total 15 Marks Obtained Total Worth 5 Marks Worth ITSM Assignment Overview Expectations and Timelines Due Date Learning Outcomes Assessed Assessment Details Submission Marking Marking Rubrics