HAT203_T2_2020_Assessment_01 Assessment Information COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 This material has been reproduced and communicated to you by or on behalf of Kaplan Business...

Assessment requirement


HAT203_T2_2020_Assessment_01 Assessment Information COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B. Assessment 1 Information Subject Code: HAT203 Subject Name: Hospitality and Tourism Management Assessment Title: Problem-solving Matrix Assessment Type: Length: Individual Written Analysis 2 pages (no more) Weighting: 30% Total Marks: Submission: 100 Online Due Date: Week 6 Your task Individually, you are required to create a problem-solving matrix that interprets and investigates the interrelationship of the human resource, financial, and product and markets contexts. Assessment Description The purpose of this individual assessment is to develop students skills in analysing the structure and functions of hospitality and tourism management. This will enable students to understand the different types of business management issues that can arise in the hospitality and tourism operational contexts. Assessment Instructions Your first task in this assessment is to read the following hypothetical problems: Problem 1: An external booking platform indicates incorrect room rates and included amenities for your hotel during the busiest period of the year. Problem 2: Over the past few months, the front office department in your hotel experienced high staff turnover rates, and your hotel is about to host the biggest conference of the year. Problem 3: The recent quarterly statement of the housekeeping department indicates a rapid increase in the use of linen despite having low occupancy levels. Your next task is to identify the central issue in each of the problems by allocating a tick and a brief explanation in the relevant quadrant of the problem-solving matrix. You are then required to consider how each of the problems interrelates with other hospitality and tourism contexts by listing the potential implications of the identified issue in the remaining of quadrants. Your final task is to propose an appropriate framework or concept that we’ve covered in weeks 2 to 5 to address the identified issue in each of the contexts. In creating the problem-solving matrix, you are to use the following format: Problem Solving Matrix Problem 1 Problem 2 Problem 3 The human resource context The financial context The product and markets context . Assessment Information COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B. Assessment Submission This file must be submitted as a ‘Word’ document to avoid any technical issues that may occur from incorrect file format upload. Uploaded files with a virus will not be considered as a legitimate submission. Moodle will notify you if there is an issue with the submitted file. In this case, you must contact your workshop facilitator via email and provide a brief description of the issue and a screenshot of the Moodle error message. You are also encouraged to submit your work well in advance of the deadline to avoid any possible delay with any other technical difficulties that may occur. Late assignment submission penalties Penalties will be imposed on late assignment submissions in accordance with the table below unless approval in advance has been granted. Number of days Penalty 1* - 9 days 5% per day for each calendar day late deducted from the total marks available 10 - 14 days 50% deducted from the total marks available. After 14 days Assignments that are submitted more than 14 calendar days after the due date will not be accepted, and the student will receive a mark of zero for the assignment(s). Note Notwithstanding the above penalty rules, assignments will also be given a mark of zero if they are submitted after assignments have been returned to students *Assignments submitted at any stage within the first 24 hours after the deadline will be considered to be one day late and therefore subject to the associated penalty For more information, please read the full Policy via https://www.kbs.edu.au/about-us/school-policies https://www.kbs.edu.au/about-us/school-policies Assessment Information COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B. Important Study Information Academic Integrity Policy KBS values academic integrity. All students must understand the meaning and consequences of cheating, plagiarism and other academic offences under the Academic Integrity and Conduct Policy. What is academic integrity and misconduct? What are the penalties for academic misconduct? What are the late penalties? How can I appeal my grade? Click here for answers to these questions: http://www.kbs.edu.au/current-students/student-policies/. Word Limits for Written Assessments Submissions that exceed the word limit by more than 10% will cease to be marked from the point at which that limit is exceeded. Study Assistance Students may seek study assistance from their local Academic Learning Advisor or refer to the resources on the MyKBS Academic Success Centre page. Click here for this information. http://www.kbs.edu.au/current-students/student-policies/ https://elearning.kbs.edu.au/course/view.php?id=1481 COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B. HAT203 Assessment 1 Marking Rubric – Problem-solving Matrix 30% Marking Criteria (__/100) F (Fail) 0-49% P (Pass) 50-64% C (Credit) 65-74% D (Distinction) 75-84% HD (High Distinction) 85-100% Identification of Issues __/25 marks You have incorrectly identified issues in all or most of the problems, and your explanation is vague and/or irrelevant. You have correctly identified issues in most of the problems by providing a basic explanation. You have correctly identified issues in most of the problems by providing a clear explanation. You have correctly identified issues in each of the problems by providing a clear explanation. You have correctly identified issues in each of the problems by providing a comprehensive explanation. Potential Implications __/25 marks You have provided an incomplete or no list of potential implications in most or none of the quadrants. In considering the interrelationship of the issues with other contexts, you have provided an incomplete list of potential implications in all or most of the quadrants. In considering the interrelationship of the issues with other contexts, you have provided a list of potential implications in all of the quadrants. In considering the interrelationship of the issues with other contexts, you have provided a detailed list of potential implications in all of the quadrants. In considering the interrelationship of the issues with other contexts, you have provided a comprehensive list of potential implications in all of the quadrants. Theories/Concepts /30 marks You identified unsuitable theories/concepts from weeks 2 to 5 in all of the quadrants. You identified somewhat suitable theories/concepts from weeks 2 to 5 in all of the quadrants. You identified mostly suitable theories/concepts from weeks 2 to 5 in all of the quadrants. You identified suitable theories/concepts from weeks 2 to 5 in all of the quadrants. You identified all of the suitable theories/concepts from weeks 2 to 5 in all of the quadrants. Grammar/Spelling __/10 marks Spelling and/or grammar is consistently incorrect. It impacts on the flow and readability of your analysis. Though there are some errors in grammar and spelling, these do not detract from the readability and flow of your analysis. Mostly correct grammar and spelling but any errors do not impact on the readability and flow of your analysis. Errors in grammar and spelling are rare, which enhances the readability and flow of your analysis. Perfect grammar and spelling throughout, which enhances the readability and flow of your analysis. Problem-solving matrix format __/10 marks The format chosen for your matrix lacks thought and consideration for the intended audience