Monitor Staff performance Completed Yes / No Assessment 2 - Project Task 1 - Part A - 2 Job descriptions – refer to instructions - Part B - Staff Performance Management System Policy document for...

Task - Role Play of Formal Counselling Session
Role Play of Formal Counselling Session with Jake (Wait Staff)
Jessica: Hi Jake, Hope you are doing well!
Jake: Hi Jessica, I am doing well! Thanks for joining
Jessica: This meeting revolves around a development dialogue around your performance. How can we come together to enhance your overall performance in the company
Jake: Thank you Jessica! Yes, I know I need help
Jessica: As you know Jake, you have been rated high on accountability, which is very good. However, you have been rated on Customer Satisfaction.
Jake: Yes, Jessica I have identified that in myself. I feel it challenging to build strong rapport with customers.
Jessica: It is great to know you have identified your weakness. First step to change is acknowledge there is need for improvement. And we are here to help
Jake: Thank you Mam
Jessica: After extensive analysis I have identified that you tend to fumble while customers become little argumentative
Jake: Yes Mam
Jessica: For...