Write about crowne plaza Melbourne Hi teacher has assigned me the topic about crowne plaza Melbourne you have to write all the things which are mentioned below Task Description Assessment 2 requires...

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REPORT
Executive summary
This study is focused on analysing workplace diversity in a Melbourne based hotel called “Crown Plaza”. There are three resorts of Crown Plaza in Australia and around 20,000 employees are working for the hotel across these three locations. The report has identified that maintaining diversity is one of the top priorities of the management team and it is being maintained both inside and outside of the firm. Cultural development, unbiased recruitment process, training and development, succession management are some of the diversity policies followed by the firm. Further details have been provided in the discussion part along with recommendations to enhance the nature of diversity to a greater extent.
Table of Contents
Introduction    4
Identification forms of diversity    4
Policies and practices implemented to deal with diversity and its impact    6
Recommendations    7
Conclusion    8
References    9
Introduction
Tourism industry is one of the most profitable sectors in this competitive business world. This report is based on analysing diversity practices involved into the Tourism industry. A Melbourne based Hotel called “Crown Plaza” has been selected for competition of this project. “Crown Plaza” is well known for its rich cultural history. The hotel is planning to reinvent its brand in January 2021. The process of new branding has been termed as “New Modern''. The management team has planned to introduce 30 new accommodations in this plan, as a result total accommodation will be standing at 432 rooms which will be Melbourne’s large single accommodation tower (Crowneplaza.com, 2020). The tourism industry management team needs to work with people from different cultures, communities, religions, and beliefs. This report will show different forms of diversity maintained by Crowne Plaza within their employees and their customers. Moreover, some recommendations will also be provided to the management team to enhance the feasibility of the hotel’s diversity.
Identification forms of diversity
Organisations involved into the hospitality industry need to prioritise workplace diversity and external diversity at the top-notch position. Similar observation has been found in the case of Crowne Plaza Melbourne. The hotel has maintained inhouse and external diversity with highest possible quality. According to a study by Aynalem, Birhanu & Tesefay (2016), in the hotel industry diversity plays a vital role because people from across the world come to a hotel as guests. These guests have different beliefs, cultures, and communities. If a hotel fails to offer guests with people from the same culture then conflict might take place between guests and internal employees. In the following section, more information about diversity and its application in the context of “Crowne Plaza” will be presented.
· Among employees
In order to ensure good communication with guests, every hotel hires people from different locations from where most of the visitors come to the hotel (Chen & Wu, 2017). For example, if a hotel deals with 20% Brazilian visitors then there must be some worker who is a Brazilian and capable enough to speak in Portuguese language. Management team of Crown Plaza has hired employees from different countries like Spain, France,...